ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.88

4.9 Rating 3,781 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 3,781 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not delivered”

Helpful Report

Posted 3 years ago

Dear Gintautas, Thank you for taking the time to leave this review. DPD made multiple attempts to deliver this parcel to the address provided to us but unfortunately they were unsuccessful and there was no response to their requests for further information. For this reason, the goods were returned back to us and a refund was processed for you. We emailed you to confirm once this had been processed. Thank you again for your feedback - we do read all reviews and we try to take any feedback on board where applicable.

Posted 3 years ago

“Received a defective generator. From the moment I contacted ToolStoreUK I felt their customer service was inadequate. The onus was put back on me to sort problem with the supplier. Problem was sorted by Stephills but no further communication from ToolStoreUK. Will never by another product from ToolStoreUK and would not recommend to anyone.”

Helpful Report

Posted 3 years ago

Dear Tristan, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. Firstly, we are sorry for the issues regarding this order and that you felt our customer service was inadequate. Where a customer reports an issue or fault with an item, we usually need to inspect the goods in the first instance in order to determine the nature of the fault as detailed in our terms and conditions. Due to the type of product that you had ordered from us, unfortunately this needed to be inspected by the manufacturer as we have no facilities on site to complete an inspection in house. I understand that this matter was resolved within a few days of the issue being reported to us. Thank you again for taking the time to leave a review, we do genuinely read all reviews and it is always our intention to resolve issues with our customers as soon as possible. We are sorry that you were disappointed on this occasion, that is never our intended outcome.

Posted 3 years ago

“Need to send my item back. Where am I supposed to send it to. Respond!!!”

Helpful Report

Posted 3 years ago

Dear Will, Thank you for the review. As discussed on the phone, we sent you the returns information and DPD label on the 16/03, both by email. We re-sent them again yesterday, so you should be able to get the goods dropped at your nearest DPD drop off point for return back to us. If you have any further issues, please do not hesitate to get in touch on 03330043777.

Posted 3 years ago

“I'm still waiting for my Makita tool boxes, We left a note on our front door for the courier to put the parcel over our double wooden gates, for some reason they didn't. I'm sorry but I work full time”

Helpful Report

Posted 3 years ago

Good afternoon Paul, Thank you for the review. We emailed you on the 28/02 to advise that the delivery was on its way back after 2 failed delivery attempts. We credited the value back to your payment method that day. The only instance that DPD can leave a parcel in a safe place, is if it is requested via the app or with the tracking emailed. You can also choose to change the delivery address to any address of your choice, or even a drop shop if its not convenient to be delivered when DPD have stated. We do still have stock available if you wish to re-order, and we hope that this will not deter you from purchasing with us again in future Kind regards

Posted 3 years ago

“Didn't havevin stock , waited for a week to be delivered, then they cancelled my order.”

Helpful Report

Posted 3 years ago

Dear Paul, Thank you for taking the time to leave this review, we do read all comments and we try to take any feedback on board where we can. Unfortunately the item that you ordered from us was the last one we were showing in stock, and our team couldn't locate it when we were preparing your order for dispatch, meaning we had to regrettably cancel the order and issue you with a full refund. As the order was placed on Boxing Day which is a bank holiday, we were only able to notify you of this on the 28th when we re-opened, as we were closed for the Christmas break. We are genuinely sorry for any inconvenience caused, we notified you as soon as we were aware of the issue when our team was back in the building.

Posted 3 years ago

“I purchased a Dewalt Impact driver as a gift for Xmas - it was delivered on time but wrapped in bubble wrap and in an unmarked plain box. If I give this as a gift then no one knows if it was a genuine purchase. Very disappointed with this situation.”

Helpful Report

Posted 3 years ago

Dear Paul, Thank you for taking the time to leave this review. All products that we sell are brand new and sourced directly from the manufacturer, so you can be confident that the item is genuine. In order to keep costs down for customers, we occasionally buy larger kits from Dewalt and sell the components separately (with permission from them), so this means that some items are not supplied in branded packaging as they are broken down from a larger set. When this is the case, we always annotate this on our website so the customer can make an informed decision before they place their order. Thank you again for the review and for placing your order with ToolStoreUK.

Posted 3 years ago

“Horrible, scam seller. Sold me a fake tool”

Helpful Report

Posted 3 years ago

Dear Andrei Thank you for taking the time to leave this review. We contacted you by email last week to ask for more information about this issue but unfortunately we haven't had any reply from you so we need more information about this in order to help or advise you further. We look forward to hearing from you so that we can try to get this resolved.

Posted 3 years ago

“Very poor delivery arrangements….parcel sent to a pick-up point 3 miles from my home rather than home address.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for taking the time to leave this review, we do read all comments and we take any feedback on board where possible. Our courier DPD gives customers various options with their parcel such as leave with a neighbour, leave in a safe place or have goods delivered to pick-up shops and usually the changes need to be made by the customer using their tracking email or via the DPD app. Thank you for choosing ToolStoreUK for your recent purchase.

Posted 3 years ago

ToolStore UK is rated 4.9 based on 3,781 reviews