“I ordered a 4X8 Apex Shed, and it arrived on time; however, I was sent bigger roofing pieces with my order, which was much bigger for my Shed. It took me a while to figure out it was actually the wrong size for the ordered item. Unfortunately, the man I hired charged me more than was expected due to more work done to fit it for the size of my Shed. In addition, he did a lot of cutting and other work because the roof was bigger than usual and blocked my door from the top, and I could not open it! I was expecting a better service for the price I paid and Tiger is solely responsible for the more labour work caused.”
“I have not received my item yet but will review on receipt.My poor rating is because the shed I ordered this week was £150 more than 10 days ago.I did discuss with customer services who didn't seem to care.I did point out I had seen it last week at significantly less and ask if theyd honour as gesture of goodwill.I know prices increase but not that much.!Hope the product is worth the extra expense and the wait cudnt deliver for 2 weeks at the earliest.”
“Items/parts are missing from my order took time off work to assemble my summer house and still have not received them according to customer service it will take two weeks to have them sent out.”
“I dont expect to be asked to review something, the day after Ive bought it, and until Ive actually received it. Yes the ordering process was smooth and easy but there is still a long way to go before the shed is installed on my allotment. I will review the entire process once its all done!!!”
“I would avoid ordering anything other than a standard size shed. The instructions are for a standard size, so there is nothing to say how to join extra pieces extra. Seems lazy to me. Our bike storage shed arrived missing a piece and with one part broken meaning we couldn't complete it on the day it arrived, thus having to rearrange future plans. It will be interesting to see how this is resolved...”
“The above score is a reflection of the service received from Klarna, Fully automated process (no manual underwriting services) combined with customer service level that are simply not fit for purpose led to a painful/ woeful experience on your site.”
“If we had a shed to review it would be good - nothing still received after 7 weeks and payment made in full!! Constantly having to chase our order but logistics department at Tiger Sheds have not yet managed to sort out the delivery to us in Hampshire. We are constantly being told it has been escalated to Managers/Team Leaders but still no progress - very, very frustrating and disappointing.”
“I’m really disappointed with the ordering system.
At one time I’m told the shed is ordered and have an mail to say so and then I’m told I need to complete my order.
Utterly confusing. I still don’t know if the shed is ordered!”
“Very annoying to be asked to write a review when I have only just placed the order and the items is not scheduled to be delivered for about 4-5 weeks. How do I know what the delivery will be like, and what the quality of the item will be like at the moment?”
“So far so bad. I ordered my Tiger shed, and received an order confirmation number. Have already received two emails telling me to complete my order!
And also got rejected for their monthly finance option. Applied to give myself a credit record. Backfired, was rejected for finance out of hand. So had to pay for the shed in total up front. Very poor. Now I've got a rejected Credit Application on my file!
Not a good start.”
“Awful. Had delivery confirmation for 3 days ago. Still not here, as Unable to locate the shed! Rang daily with promised call backs and heard nothing. Customer service is shocking- can’t comment on shed as I still don’t have it.”
“Ordered two sheds delivery was booked in for 4th of March, one shed turned up today the 3rd, not convenient as I was on my way out to work !!! Managed to ask a friend to move it out of the road. Will write a positive review if my other shed arrives tomorrow and once erected !!!”
“not easy to get delivered gave me one date i said i am not available for that date no further help and kept emailing me with same date even after i spoke verbally, not sure if they are going to deliver, so will be asking for my money back. not very happy delivery service not at all flexible”
“Considering your sales team have just told us that our shed will not be delivered on its due date today 9th November and I have taken time off work to assist a paid joiner for helping on the assembly of the shed. I feel totally unsatisfied. Still waiting for a call back from Team Leader, I don’t expect that will come. Overall failure to provide an advertised service makes people feel lied and cheated out of hard earned cash!”
“I bought two items through this company: a shed and a summerhouse. I didn’t mind spending a little bit extra, for what I believed were quality products. The shed seems to be fine so far.
However, after waiting for many months to have a summerhouse delivered and having paid for it to be put up correctly, as soon as it started raining, I noticed water coming in through the windows and doors. After many phone calls and emails, Tiger Sheds have still not taken responsibility for the inferior product that was delivered.
Very dissatisfied with the product and the lack of customer care.”
