The Claims Guys Legal Reviews

Name: The Claims Guys Legal
Rating: 4.65

4.7 Rating 4,818 Reviews

92 %

of reviewers recommend The Claims Guys Legal

Company Reviews

Metrics

Info

4.7

Based on 4,818 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About The Claims Guys Legal:

Our team of claim specialists are dedicated to helping our clients claim compensation and refunds that are rightfully theirs.

We offer a comprehensive service that utilises all possible options to make sure that our clients not only receive money due to them, but are also kept informed throughout the claims process and given clear, jargon-free advice on their options.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Heard nothing”

Helpful Report

Posted 4 years ago

Dear Amanda, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients' best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. We endeavour to provide updates to our clients concerning the progress of any active claim(s). Please check your Spam/Junk folder for any mail received from The Claims Guys Legal. If you are unable to locate any such communications, please contact us at Tax@theclaimsguyslegal.com. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 4 years ago

“Still nothing think this was a scam”

Helpful Report

Posted 4 years ago

Dear Lewis, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients' best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. We endeavour to keep our clients up to date on any progress made concerning an active claim. Please check your Junk/Spam folder for any message which may have been received from The Claims Guys Legal. If you remain unable to locate any such update being received please contact us via E-mail at Tax@theclaimsguyslegal.com. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 4 years ago

“I had a letter sent to me about a payment sent to you I have heard nothing about when il be getting my payment”

Helpful Report

Posted 4 years ago

Dear Michael, Thank you for your review. We are sorry to see that you may not have received a recent update. Please note that we endeavour to provide clients with progress updates concerning any submitted claim. The time scale to process Your Claim can vary. We will endeavour to complete each Claim as expeditiously as possible however, delays can occur. These are normally due to HMRC taking longer to process Claims due to processing backlogs. In order to contact us in the meantime, to discuss your claim(s), please reach out via E-mail at Tax@theclaimsguyslegal.com. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 4 years ago

“Shockingly poor”

Helpful Report

Posted 4 years ago

Dear Edward, Thank you for your review. If you have received notification that your payment has been made, please contact us directly via E-mail at Tax@theclaimsguyslegal.com so that we may review your account. If you have received written communications from HMRC, please attach a copy of said correspondence. Should you have any further queries, please contact us via E-mail at Feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal.

Posted 4 years ago

“How’s my claim going. I haven’t heard anything”

Helpful Report

Posted 4 years ago

Dear Malcolm, Thank you for your review. We provide clients with updates regarding the progress of any submitted claim. If you require an update in the meantime, please contact us via E-mail at Tax@theclaimsguyslegal.com. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 4 years ago

“i’ve had no updates since completing paperwork!!!! No money nothing! They basically stole my tax money!!!”

Helpful Report

Posted 4 years ago

Dear Shinead, Thank you for your review. We endeavour to provide updates to our clients to inform them of any progress made, concerning ongoing claims. If you would like to request an update regarding the current status of your claim, please contact Tax@theclaimsguyslegal.com. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 4 years ago

“Is this about working from home or working on certain dates because this has confused me don't worry about doing a claim it's fine”

Helpful Report

Posted 4 years ago

Dear Louise, Thank you for your review. We can confirm that our Working From Home Tax claims apply to clients who worked from home during the Covid-19 pandemic. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 4 years ago

“At no point did it say working from home I was a key work ot wasn't until the email came it said working from home”

Helpful Report

Posted 4 years ago

Dear Stuart, Thank you for your review. We are sorry to see that there may have been some confusion during the signing-up process. If you wish to cancel, please contact us via E-mail at Enquiries@theclaimsguyslegal.com. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 4 years ago

“Well se if is good”

Helpful Report

Posted 4 years ago

Dear Mihaita, Thank you for your review. We also thank you for choosing The Claims Guys Legal and we look forward to working together and hope for a positive conclusion for your claim. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 4 years ago

“I cannot give an opinion when you haven't done anything at the moment”

Helpful Report

Posted 4 years ago

Dear Julie, Thank you for your review. We are working hard to promptly complete all client claims and endeavour to keep you updated during the process. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 4 years ago

“I wish to stop the rebate as from now I understand I can do this with no cost to me as of this day 20/07/2022”

Helpful Report

Posted 4 years ago

Dear Charles, Thank you for your review. Please note that Cancellation requests are to be issued to The Claims Guys Legal via E-mail to Enquiries@theclaimsguyslegal.com. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 4 years ago

“Have not heard a thing ! If that is what you mean then poor show !”

Helpful Report

Posted 4 years ago

Dear Karen, Thank you for your review. We are sorry that you may not have received an update. If you have yet to receive any information concerning your claim, please contact us via E-mail at Enquiries@theclaimsguyslegal.com. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 4 years ago

“Nothing heard since may”

Helpful Report

Posted 4 years ago

“I have sent an email directly to your office I’m not sure how you got my details but I will be changing all passwords just in case”

Helpful Report

Posted 4 years ago

“Did not work from home”

Helpful Report

Posted 4 years ago

“Waste of my time! I worked through lockdown as a key worker but not from home. Didn’t mention working from home until AFTER I submitted my claim”

Helpful Report

Posted 4 years ago

Dear Kevin, Thank you for taking the time to leave a review. We are sorry to hear that the service you received has fallen below the level you expected. The Claims Guys Legal are committed to providing a high standard of service to their clients and it is always disappointing to hear about any shortcomings in the service that we provide. Your feedback is very important to us and we have taken this on board however, if you would like us to look into this matter further for you please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 4 years ago

“I sent you an email it’s been blocked. I want all my details you hold destroyed and DO NOT proceed with anything on my Behalf I believed you to be HMRC but your not. I can do my claim myself. Ensure you destroy all details Caroline Fowler”

Helpful Report

Posted 4 years ago

“They don’t tell you it working from home”

Helpful Report

Posted 4 years ago

“Never came back to after i completed the form”

Helpful Report

Posted 4 years ago

“Another joke for people who worked at home 😡 so they wasn’t even key workers joke.”

Helpful Report

Posted 4 years ago

The Claims Guys Legal is rated 4.7 based on 4,818 reviews