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The Branded Company Reviews

5.0 Rating 1,105 Reviews

99 %

of reviewers recommend The Branded Company

Company Reviews

5.0

Based on 1,105 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Branded Company:

We’re equipped with an experienced, friendly and helpful team that will help you find the perfect products you need to boost your company’s marketing by stretching it to the last penny. We boast a vast product range to choose from with plenty of variety and excellent quality in all sorts of categories. This is a result of our strong network of UK based suppliers as well as European and Worldwide connections.

Visit Website

Phone:

01162982555

Email:

sales@thebrandedcompany.co.uk

Location:

Unit D4, Leicester Business Centre, 111 Ross Walk,
Leicester
Leicestershire
LE4 5HH

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The Branded Company 5 star review on 29th January 2024

79

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ramsey responds like a flash and has always been super helpful whenever we've had branding jobs that need fulfilling. His expertise and efficiency has made The Branded Company our go to for fulfilling large orders with tight turnarounds.”

“Great service from Muzi. Really easy to deal with, samples sent quickly and efficiently. Order despatched direct to Europe with a quick delivery. Would highly recommend.”

“Excellent communication. Competitive pricing. Smooth ordering and payment process. Delivered on time. Excellent quality.”

“I absolutley love this company, Chet is so helpful and is very good at putting himself out to help with anything that you request. I will definitley will be ordering from the Branded Company again. Thanks so much Chet, youve been wonderful.”

“We used the branded company for our exhibition and were expecting them to deliver 3000 branded tote bags to the NEC. Firstly they attempted delivery on the wrong date which meant that the bags were sent back to the supplier, missing the first day of our event. They then "attempted redelivery" but myself and the venue had no contact from them. The bags showed up a month after our event to our offices. We had delayed updates on what was going on and no compensation. The bags are now worthless and there were a lot of unhappy delegates onsite. I would avoid working with them in the future and I really need to trust a supplier to avoid being in this situation again. I can see people leaving reviews with similar issues and wish I'd checked here first.”

“I recently engaged with this company to buy some merchandise. They impressed me and I would recommend them to others! They were incredibly efficient and answered every query I had in a speedy response. They were helpful in implementing any amendments I had. Sam in particular made my experience excellent with their dedication to helping me get the perfect final product.”

“Great customer service, quick turnaround and excellent quality of goods”

“Great company to deal with. Great service, professional and quick!”

“Muzi went above and beyond to met all of our requirements with a short turnaround time.”

“Sam has been super helpful, never too much trouble and always replies in a timelky manner.”

“Very helpful and quick to respond, with good pricing. Quick turnaround. Products are good quality and the printing looks good. Sam was a great help and pointed me in all the right direction.”

“The Branded Company produced good-quality tote bags, which we were excited to showcase at a major international conference, but let us down with their poor delivery service. Despite placing the order well in advance, they failed to deliver the bags on time, leaving us in a very difficult situation. With the conference fast approaching, we had to scramble to find an alternative courier just a day before the event, as the replacement offered by the company did not guarantee delivery before 4 pm. This caused a lot of unnecessary stress and anxiety for us, as we were unsure whether the bags would arrive on time. When, after the event, we reached out to the company and requested that at the very least they cover the cost of the courier we had arranged, they refused, showing a lack of empathy towards our predicament. If you then want to escalate the issue, they make it very clear that they don't have a complaints procedure. In hindsight, we would not recommend this company if you want good-quality tote bags delivered on time.”

Firstly, I'm glad you found our promotional bags to be of great quality when you ordered with us back on October 23 for an event. I have spoken to the team to understand the issue here. The courier APC should have collected your bags from the print house for delivery next day. As we use commercial courier services, this is an infrequent occasion. We wanted to arrange a special one day courier to your event free of charge, but you refused and wanted to arrange your own van. We take complaints very seriously at The Branded Company and have a complete complaints procedure, which can be viewed here. https://www.thebrandedcompany.co.uk/complaints-procedure Please get in touch with me if this has not been fully rectified.

“Really enjoyed dealing with this outfit and Lou as acount manager. Great professionalism. Looking fwd to deal with them in the future....”

“Ramsey is always exceptionally helpful with all of our many demands and queries. He answers our queries very quickly and finds us the best product(s) for our budget or finds something for us when asked for suggestions. Great prices, products and turanround too.”

“Muzi was really helpful and quick to respond with any queries I had about the umbrellas that we bought. He had our mock ups done super fast and we are very happy with what he has made for us!”

“I got a quick and helpful reply from Dylan, who gave me good advice on the product. I placed the order, and was very pleased with the order, which arrived promptly.”

“Called this company had never used them before. Spoke with Ramsey who was an absolute GEM! Supplied products for a NHS trust in record time ( printed and delivered in under 7 days) He also beat ever single price I had obtained from other companies I had previously used . Ramsey in knoweledgable and helpful and went above and beyond. Ramsey knew I had a deadline, checked and tracked the orders for me to ensure I recieved in time for my event. Will be using The Branded company for all future orders. Thanks again to Ramsey and the Team”

“I've been in contact with Muzi, as we were interested in ordering some desk plants for our spring campaign. He has been so helpful and quick to respond. Thank you!”

“From start to finish teh process has been seemless. The website query was quickly answered by Muzi who sent the design of the requested items. This was followd up by a phone call to confirm all details were correct. When oreded and payment cleared the items were reived quiclly and again with a phone call to confirm all details.”

“Really happy we found this company. They will go above and beyond to ensure your requirements are met. A big thank you to Alex and his team.”

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The Branded Company is rated 5.0 based on 1,105 reviews