The Branded Company produced good-quality tote bags, which we were excited to showcase at a major international conference, but let us down with their poor delivery service. Despite placing the order well in advance, they failed to deliver the bags on time, leaving us in a very difficult situation. With the conference fast approaching, we had to scramble to find an alternative courier just a day before the event, as the replacement offered by the company did not guarantee delivery before 4 pm. This caused a lot of unnecessary stress and anxiety for us, as we were unsure whether the bags would arrive on time. When, after the event, we reached out to the company and requested that at the very least they cover the cost of the courier we had arranged, they refused, showing a lack of empathy towards our predicament. If you then want to escalate the issue, they make it very clear that they don't have a complaints procedure. In hindsight, we would not recommend this company if you want good-quality tote bags delivered on time.