The Branded Company Reviews

Name: The Branded Company
Address: Unit E3, Leicester Business Centre, 111 Ross Walk, , Leicester, Leicestershire
Rating: 4.94

4.9 Rating 1,872 Reviews

99 %

of reviewers recommend The Branded Company

Company Reviews

Metrics

Info

4.9

Based on 1,872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Branded Company:

The Branded Company is a UK-based supplier of high-quality branded merchandise and corporate promotional products. We help businesses of all sizes boost brand visibility through custom items such as clothing, drinkware, bags, stationery, tech accessories, and eco-friendly giveaways.

With a focus on fast turnaround, reliable service, and competitive pricing, we make ordering branded merchandise simple and stress-free. Whether you're preparing for a trade show, staff event, or marketing campaign, our expert team is here to help you find the right promotional products to suit your brand and budget.

Visit Website

Phone:

01162982555

Email:

sales@thebrandedcompany.co.uk

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The Branded Company 5 star review on 24th June 2025

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered travel mugs and pens from the Branded company which arrived in good time for a conference. The pens write smoothly and feel high-quality, and the travel mugs are sturdy and stylish. The branding looks clean and professional.”

Helpful Report

Posted 3 months ago

“One of my parcels with t-shirts has never been delivered... DPD - 9731527329. The post code address was wrongly written in my first shipment as well.”

Helpful Report

Posted 1 year ago

Dear Mario Thank you for sharing your feedback. My name is Chet, and I’m the Sales Manager. I wanted to personally address the concerns you raised regarding the delivery of your t-shirts. Firstly, please accept my sincere apologies for the inconvenience you’ve experienced. I completely understand how frustrating this must have been, and I appreciate you taking the time to bring it to our attention. To clarify what happened: • For the first shipment, there was an error in the postcode, which unfortunately led to the package being delivered to the wrong location. This was our mistake, and we accepted full responsibility at the time, along with issuing an apology and arranging for a replacement shipment. • For the second shipment, the correct postcode and a contact number were provided. However, the courier (DPD) was unable to deliver the package on two occasions as no one was available to receive it. Consequently, the package was returned to us. Once we were made aware, we worked with you to arrange delivery to an alternative address, where the t-shirts were successfully delivered as per the tracking information. Although the second delivery was delayed, this was due to access issues beyond our control. However, I completely understand how this may have added to your frustration, and I truly appreciate your patience as we resolved the matter. We are always striving to provide the best possible service, and I want to reassure you that we take feedback like this seriously to ensure we improve for the future. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out to me directly on chet@thebrandedcompany.co.uk Thank you once again for your understanding, and we look forward to serving you better in the future. Kind regards, Chet

Posted 1 year ago

“Used the comapny lasy year and the were really good, went to order some new souvinrs for our shop, and we were told that we would hear back asap, a month down the line, have heard nothing- tried to email them but emails kept boucing back. Phoned up and was told that the man that was dealing with my order had left. ( no one had emailed to informed this to us) was given a different email and still bounced back.This has wasted alot of valuble time.”

Helpful Report

Posted 1 year ago

“No stock available. I suggest items that aren't available to be removed from your website.”

Helpful Report

Posted 2 years ago

Good morning Anya I hope your well. We have just noticed the 2 star review that has been left on our reviews site. Can i just ask please is there anything else i can do to assist you further. As mentioned yesterday I have looked around several suppliers to see if they have the required colour available but unfortunately it seems that we do not have stock available currently of the blue or blue/white beach balls. I am more than happy to look at a different colour for you if you could let me know which other colours could work for you?

Posted 2 years ago

The Branded Company is rated 4.9 based on 1,872 reviews