The Branded Company Reviews

Name: The Branded Company
Address: Unit E3, Leicester Business Centre, 111 Ross Walk, , Leicester, Leicestershire
Rating: 4.94

4.9 Rating 1,876 Reviews

99 %

of reviewers recommend The Branded Company

Company Reviews

Metrics

Info

4.9

Based on 1,876 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Branded Company:

The Branded Company is a UK-based supplier of high-quality branded merchandise and corporate promotional products. We help businesses of all sizes boost brand visibility through custom items such as clothing, drinkware, bags, stationery, tech accessories, and eco-friendly giveaways.

With a focus on fast turnaround, reliable service, and competitive pricing, we make ordering branded merchandise simple and stress-free. Whether you're preparing for a trade show, staff event, or marketing campaign, our expert team is here to help you find the right promotional products to suit your brand and budget.

Visit Website

Phone:

01162982555

Email:

sales@thebrandedcompany.co.uk

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The Branded Company 5 star review on 24th June 2025

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uploaded our logo to be printed double-sided on a bag. Artwork mock-up showed the logo on one side + name of the type of bag on the 'other' (i.e placeholder text) Asked for our logo to be printed on both sides and signed it off Bags arrived with our logo on one side and the name of the bag on the other side Branded Company will accept no liability or blame because I 'signed it off' (despite me saying that I wanted our logo on both sides of the bag) Incredibly poor customer service. Will not be using them again. Avoid.”

Helpful Report

Posted 8 months ago

We take customer service and complaints very seriously. To ensure all our products meet your exact specifications, we always provide pre-production proofs for your full review and approval before moving forward with printing. As the proof was approved by you, we proceeded with production based on that confirmation.

Posted 8 months ago

“I just asked for a price, I kept getting links and messages saying look at link. Could a simple price not have been given. Decided not to use as I’m not very computer literate and they didn’t make it easy.”

Helpful Report

Posted 8 months ago

Sorry to hear you had issues to retrieve our quote from the PDF sent, We have sent you an email confirming the costs on the body of an email 😊

Posted 8 months ago

“Would not recommend this supplier. Totally let down with little to no communication unless you called them multiple times. We chose this supplier as they claimed they could deliver in a short delivery window, but then called up to speak to Sam Elliot the account manger on the day or supposed delivery and his colleague said he had no idea why he took the order as they couldn’t delivery for another three weeks. This was a week after the order was paid for and none of the items had even gone to production. Had to chase multiple times for updates on the cancellation of the order. Unhappy end client who didn’t receive the goods. Go elsewhere and don’t risk it.”

Helpful Report

Posted 10 months ago

“I paid a lot of money for branded pens which had a paltry amount of ink in them. In fact, the fact they were wooden eco friendly pens made it even worse”

Helpful Report

Posted 1 year ago

“We used the branded company for our exhibition and were expecting them to deliver 3000 branded tote bags to the NEC. Firstly they attempted delivery on the wrong date which meant that the bags were sent back to the supplier, missing the first day of our event. They then "attempted redelivery" but myself and the venue had no contact from them. The bags showed up a month after our event to our offices. We had delayed updates on what was going on and no compensation. The bags are now worthless and there were a lot of unhappy delegates onsite. I would avoid working with them in the future and I really need to trust a supplier to avoid being in this situation again. I can see people leaving reviews with similar issues and wish I'd checked here first.”

Helpful Report

Posted 1 year ago

“The Branded Company produced good-quality tote bags, which we were excited to showcase at a major international conference, but let us down with their poor delivery service. Despite placing the order well in advance, they failed to deliver the bags on time, leaving us in a very difficult situation. With the conference fast approaching, we had to scramble to find an alternative courier just a day before the event, as the replacement offered by the company did not guarantee delivery before 4 pm. This caused a lot of unnecessary stress and anxiety for us, as we were unsure whether the bags would arrive on time. When, after the event, we reached out to the company and requested that at the very least they cover the cost of the courier we had arranged, they refused, showing a lack of empathy towards our predicament. If you then want to escalate the issue, they make it very clear that they don't have a complaints procedure. In hindsight, we would not recommend this company if you want good-quality tote bags delivered on time.”

Helpful Report

Posted 1 year ago

Firstly, I'm glad you found our promotional bags to be of great quality when you ordered with us back on October 23 for an event. I have spoken to the team to understand the issue here. The courier APC should have collected your bags from the print house for delivery next day. As we use commercial courier services, this is an infrequent occasion. We wanted to arrange a special one day courier to your event free of charge, but you refused and wanted to arrange your own van. We take complaints very seriously at The Branded Company and have a complete complaints procedure, which can be viewed here. https://www.thebrandedcompany.co.uk/complaints-procedure Please get in touch with me if this has not been fully rectified.

Posted 1 year ago

“What a con 5p ear buds but then £15 postage so your still paying paying £15 for them can get them on e bay and amazon cheaper with free delivery not £15 there's no way do they cost £15 to post so your paying for them but it's disguised as postage”

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Posted 2 years ago

a bit of unfair comment, Samples are free unless they are high value items from outside of the UK. £30 is for the sample and carriage, the same item on Amazon is £43 + vat

Posted 2 years ago

“They ask to approve art work 2x, they made mistake in printing/engraving and then are trying to get away with it by saying no guarantee as it was mentioned in small print error can happen. No one actually warned about this as such and example which was sent was without that. Instead of refund or redoing work offering discount on new order, so it makes sense to order same thing and get it with mistake?”

Helpful Report

Posted 2 years ago

“Made me sad. :( Instructions unclear, An Uthmaan arrived in the mail”

Helpful Report

Posted 2 years ago

The Branded Company is rated 4.9 based on 1,876 reviews