The Rugs Reviews

Name: The Rugs
Address: 7 Premus, Coldharbour Way, Aylesbury, Barnet
Rating: 4.61

4.6 Rating 2,748 Reviews

90 %

of reviewers recommend The Rugs

4.6

Based on 2,748 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About The Rugs :

The-Rugs presents itself with new, unusual rugs. Thanks to the large selection of rugs in our new online shop, nobody should go out empty-handed here. In addition, it is characterised by fair and reasonable prices.

Visit Website

Email:

info@the-rugs.com

Location:

7 Premus,
Coldharbour Way,
Aylesbury
Barnet
HP19 8AP

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The Rugs 5 star review on 22nd July 2025

593

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smooth ordering and very fast delivery. Thank you x”

Helpful Report

“Great choice on website. Second order and as before very quick delivery. Contacted customer service with a query and response was immediate. Rugs look great. Excellent quality. First class service from order to delivery.”

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“It’s a very nice rug, looks a lot better then I thought it would. Quite thick, piles don’t shed and keep their shape. Very easy to hoover and clean (the cat vomit 😁). I’m very pleased with it.”

The Rugs 5 star review on 16th October 2023

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“Love the choices of rugs you have and different sizes to fit my needs.”

The Rugs 5 star review on 15th October 2023

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“Great selection of rugs including ones with really beautiful vibrant colours. Great quick delivery too (and free!)”

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“These look lovely in my bungalow wet room PERFECT”

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“Just what we wanted. Good price, good quality, excellent delivery. More than satisfied.”

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“Very impressed with the service and quality I think the value for money is exceptional. Thank you”

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“Great service arrived next day, rug just as shown, great finish to my room”

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“Very fast delivery lovely rug very pleased would recommend”

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“Good quality rug. Very pleased with the ease of ordering and prompt delivery. Will definitely order from them again”

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“Wide range to choose from. Full descriptions. Easy order. Fast delivery.”

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“The rugs were just as advertised. Thanks Shanti”

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“Lovely rug. Will be ordering again very soon.”

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“Have ordered a couple of rugs but this time I wanted one for our house in Spain - absolutely no problems & fast delivery - definitely use this company again”

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“Very good product, nice ,I love it so much”

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“Perfect rug looks absolutely lovely.”

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“The rug was gorgeous but a silly purchase from me as I wanted it for a hallway but it's just not practical with the amount of traffic so I returned it for something more suitable but the whole process with The Rugs was amazing. 5 stars for customer service. Delivery and returns process. I'll 100% shop here again.”

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“Beautiful rug for value. Goes stunning in my livingroom. Not as cream as I thought it would be but so much happier with it”

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“Very pleased with this exceptional rug, looks like jute but easy to clean.”

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The Rugs is rated 4.6 based on 2,748 reviews