Surprise Shirts Reviews

Name: Surprise Shirts
Address: c/o EquipMySchool.com, Achurch Close, Horncastle
Rating: 4.86

4.9 Rating 1,350 Reviews

97 %

of reviewers recommend Surprise Shirts

Company Reviews

Product Reviews

Metrics

4.9

Based on 1,350 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Surprise Shirts 5 star review on 1st May 2024

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son was delighted with his third surprise shirt. Speedy delivery and excellent shirt. Many thanks for your excellent service once again”

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Posted 2 months ago

No problem Karen - thanks for your loyalty. It's great to get feedback that your son loves the concept of Surprise Shirts.

Posted 2 months ago

“Amazing shirts as always, highly recommended. And this time I won a golden ticket prize too, thanks”

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Posted 2 months ago

Thanks for the kind words Chris and congratulations on the extra Golden Ticket Surprise!

Posted 2 months ago

“Really decent and brief encounter, ordered the FM Edition surprise shirt as a treat to myself and was starting a new game. Put some requests in the comments and although they couldn't fufill what I was hoping for (but I sort of knew they couldn't but worth a try) they atleast replied and addressed my request and said they had something left field for me and hope I enjoy. Got a Kelantan United away shirt from 2 seasons ago, quite a nice shirt to be fair and not a team I'd heard of, quite happy to have not only a shirt, but a new club that I can have a weird connection to.”

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Posted 2 months ago

Good luck with the save Andrew - we're sorry that we didn't have any J-League shirts in stock this time (we are always on the lookout as we'd love to have more available). Hope to see you again at some stage in the future. Louis, Rob & Kellie

Posted 2 months ago

“First time to patronise Surprise Shirts and I receive a lovely shirt today. Club Deportivo Leganes 21/22 home shirt. Very interesting !! Thanks !”

Surprise Shirts 5 star review on 20th February 2024

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Posted 2 months ago

We do love our Hong Kong customers! Thanks so much for your support Donald!

Posted 2 months ago

“Ordered my son a shirt and was pleasantly surprised how fast and efficient the whole service was thanks for making my son a very happy boy”

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Posted 2 months ago

Ah that's wonderful to hear that your son liked his Surprise! Thanks for placing your trust in us Marie.

Posted 2 months ago

“Great concept. Perfect quality and fast delivery.”

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Posted 2 months ago

Thanks for taking the time to leave a review Nicky!

Posted 2 months ago

“Excellent service once again. Top quality shirt and speedy delivery.”

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Posted 2 months ago

We're pleased you liked your latest Surprise Steve - thanks for your amazing support!

Posted 2 months ago

“My sons birthday love these. They have loads of them but have started getting the FM editions which they like even more. Always delivered fast”

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Posted 2 months ago

That's wonderful to hear - thank you!

Posted 2 months ago

“Great company to deal with. My son loved his shirt from FC Nordsjaelland in Denmark”

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Posted 2 months ago

Thanks for your support and kind words Peter.

Posted 2 months ago

“Rally happy with the shirt I received. Fit well and even though I made a mistake and selected the incorrect size the company kindly helped me change it for the correct size. Excellent service.”

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Posted 2 months ago

No problem at all Steven - thanks for your support and kind words

Posted 2 months ago

“Great shirt from a team I didn't expect. Really happy, thanks.”

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Posted 2 months ago

Thanks for your support! We've pleased you enjoyed your Surprise Shirts experience!

Posted 2 months ago

“Ordered twice now. Both shirts are excellent quality and look amazing! Will definitely order again!”

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Posted 2 months ago

We look forward to seeing you again soon Ethan - thanks for taking the time to leave a review

Posted 2 months ago

“Very happy with my purchase”

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Posted 2 months ago

Thanks for your order and kind words Alicja!

Posted 2 months ago

“I would like a refund please or a different shirt sent out , the Jersey was terrible and way cheaper then the price I paid for it , also i got a size XL and it dosnt fit a person size medium”

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Posted 2 months ago

We're really sorry you didn't like the Fuenlabrada home shirt Rachel. They've been well received by our customers and so we are sad to see that you don't like the shirt. With regard to sizing, you ordered a XL shirt rather than a medium. We'll gladly switch the shirt to your desired size if you wish to return the Fuenlabrada shirt to us.

Posted 2 months ago

“Many thanks for the shirt, it arrived in Germany within a week! Great attention to detail with customer service as they sent a larger size than requested due to this particular shirt coming up small. Very impressed. Fact cards are great too !”

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Posted 2 months ago

Thank you for taking the time to leave a review - we're really pleased with our duty paid international shipping solution but it's always great to receive feedback first hand from customers so thank you!

Posted 2 months ago

“Shirt was MASSIVE and a team no one had heard of, a league 3 team from Portugal,”

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Posted 2 months ago

We are sorry to see the Surprise Shirt is too large Colleen. We will get in touch with you as we can swap this for you. The team you received, Farense, are a top flight Portuguese club, in fact they are doing well at the moment with the team currently sitting 7th in the league with the chance to qualify for Europe next year if they can keep up this form - fingers crossed!

Posted 2 months ago

“Excellent experience shopping with Surprise Shirts. Package arrived quickly without any issues (e.g. customs, tax), which is good as I'm based in Europe. Good communication with company as well.”

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Posted 2 months ago

Thanks for the kind words - we're pleased you enjoyed the experience!

Posted 2 months ago

“Always efficient and rapid service Well packaged. Always buy as a gift and like the shirts are never replicated”

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Posted 2 months ago

Thanks for your kind words Jane - it helps enormously to get such positive feedback. We really value your support.

Posted 2 months ago

“Great company, lovely staff . i wish them all the best.”

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Posted 2 months ago

Thanks for your kind words and support Paul!

Posted 2 months ago

“Brilliant company, after being let down by a couple of companies, this family run business are the real up and coming mystery shirts, Keep going”

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Posted 2 months ago

Sorry to hear you've had some previous bad experiences Matteo - thank you for placing your trust in us!

Posted 2 months ago

Surprise Shirts is rated 4.9 based on 1,350 reviews