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Origin Suregreen Ltd Reviews

4.6 Rating 7,882 Reviews
91 %
of reviewers recommend Origin Suregreen Ltd
Company Reviews Product Reviews
4,126
 Metrics Info
4.6
Based on 7,882 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Origin Suregreen Ltd Reviews

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Ashley S
Verified Buyer
“Great price with delivery and delivered in time with a great driver.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Simon did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Richard R
Verified Buyer
“Used suregreen on many occasions.will use again very good prices and free delivery. Ten out of ten.”
Helpful Report
Posted 1 year ago
Good Morning, We’re absolutely delighted to receive your 5-star review! We are glad to hear you managed to find the exact product you was looking for with us! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Andy T
Verified Buyer
“Gates are not the size as advertised. I bought 6 x 3 gates and they came up 6" shorter in height and an 1" shorter in the wifth. Shame as very professional outfit.”
Helpful Report
Posted 1 year ago
Des M
Verified Buyer
“Great product - will be re-ordering shortly”
Helpful Report
Posted 1 year ago
Good Morning, We’re absolutely delighted to receive your 5-star review! We are glad to hear you managed to find the exact product you was looking for with us! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Scott W
Verified Buyer
“Excellent fast service”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Mark C
Verified Buyer
“Great communication with delivery schedules and really plese with quality of sleepers received.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Chris W
Verified Buyer
“I've always had excellent service from Suregreen, at very competative prices. I like the delivery process improvements (from the last time I ordered) where you can now track the driver and see when your delivery is expected arrive; and importantly see if there are any hold ups.”
Helpful Report
Posted 1 year ago
Good afternoon, Thank you for your 5 star review! We sincerely appreciate your business and your valuable feedback. We can’t wait to welcome you back for another great experience! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Tomas R
Verified Buyer
“Good delivery with precise tracking of arrival. Quality products.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Philip H
Verified Buyer
“Excellent service,driver very helpful and cheerful, good's great except ready mixed concrete which was lumpy but otherwise no issues and will use company again.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Gavin did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Richard G
Verified Buyer
“Wood arrived promptly and met all my expectations re quality and at a very reasonable price. Delivery driver was very amiable, so overall experience was good. Will use again.”
Helpful Report
Posted 1 year ago
Good Afternoon, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Ryan did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Janet F
Verified Buyer
“I only ordered one fence panel to see if any good, and was pleasantly surprised ... I will order another 5 panels to complete the work. Very prompt delivery.”
Helpful Report
Posted 1 year ago
Good morning, Thank you for this amazing 5-star review! I'm so happy to hear that you're pleased with the quality of our fence panels. These are all made on site by our professional carpenters. I'll be sure to let the team know of your great customer experience. Kind regards, Katie Origin Suregreen Limited
Posted 1 year ago
Anonymous
Verified Reviewer
“I’ve ordered from them twice and had issues both times The customer service is disappointing poor. On the first occasion I placed and ordered, got details of the delivery window and then heard nothing. On the last day of the expected delivery time I chased the company only to be told that the order had not been placed as the item wasn’t in stock. They claimed to have emailed me, but despite requesting a copy of this email several times it was never received. A person on the phone tries to tell me it was a “preorder” not an actual order, even though it was still on their website and they had sent me confirmation of my order. Second order arrived ontime no chasing required(hurrah). Driver rude and unhelpful and quality was really poor. Contacted the company and got, in my opinion, a glib and patronising response with no effort to help. I’ve spent over £200 on these orders and they treat customers poorly.”
Helpful Report
Posted 1 year ago
Good morning, Thank you for sharing your feedback. I am genuinely sorry that your experience did not meet your expectations. This was an unusual occurrence, and we are committed to doing better in the future. I have looked into the correspondance we have received from yourself and I can see we replied to your email on the 24th of October asking for images so we can look into this for you, please reply to this email and we will look to rectify this as soon as possible for you. Once again, I apologise for any disappointment and inconvenience caused. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Daryl R
Verified Buyer
“Very good price and good product I had heavy duty close board panels which were delivered on my prefered date and we were easily able to follow the tracking of our order which was very helpful all delivered by a nice polite and helpful man called Wayne all in all very pleased so I will be using sure green for my next order of 16 sleepers mr D Ryan”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Wayne did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Anonymous
Verified Buyer
“Extremely prompt service. Thank you.”
Helpful Report
Posted 1 year ago
Good Afternoon! Thank you for your fantastic 5-star review! We're delighted to hear that you experienced our prompt service. Your kind words truly inspire us to keep providing excellent service. We appreciate your support and look forward to serving you again soon! Kind regards, Vick Origin Suregreen Limited
Posted 1 year ago
David R
Verified Buyer
“Very happy with the whole process. Easy to use website, smooth ordering, rapid delivery and a helpful delivey driver. The materials - treated sleepers - were just as expected and assembled easily. Many thanks.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you for your fantastic 5-star review, David! We're delighted to hear that you had such a smooth experience with our website and delivery service. It's great to know that the treated sleepers met your expectations and were easy to assemble. Your kind words truly motivate us to keep delivering excellent service. We appreciate your support and look forward to assisting you with your future projects! Kind regards, Vick Origin Suregreen Limited
Posted 1 year ago
Anonymous
Verified Buyer
“Delivered quickly. Very good service.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you very much for your wonderful 5-star review! We're thrilled to hear that you had a positive experience with our delivery and service. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and look forward to serving you again soon! Kind regards, Vick Origin Suregreen Limited
Posted 1 year ago
Mark W
Verified Buyer
“We were kept informed of progress via the app, and this updated as the goods moved nearer. Delivery was in good time, and all goods received in good condition. Excellent service.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Gav did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Anonymous
Verified Buyer
“I must say the procedure via the ordering system to delivery was very good indeed, the delivery was tracked from when your driver left the yard to the delivery address. And Danny the driver was very professional and polite. Certainly would encourage others prospective customers to use Suregreen.”
Helpful Report
Posted 1 year ago
Good Morning, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours! Thank you so much for your kind words! We're thrilled to hear that Dan did such a great job with the delivery. We look forward to seeing you again in the near future! Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
Lyn D
Verified Buyer
“Arrived promptly and as described”
Helpful Report
Posted 1 year ago
Good Morning, We’re absolutely delighted to receive your 5-star review! We are glad to hear you managed to find the exact product you was looking for with us! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence. Kind regards Katie Origin Suregreen Limited
Posted 1 year ago
David A
Verified Buyer
“Excellent product well priced and swift delivery”
Helpful Report
Posted 1 year ago
Good morning! We are absolutely delighted to receive your 5-star review. Your kind words truly mean the world to us, and we’ll be sure to share them with our dedicated team. It’s feedback like yours that inspires us to maintain our commitment to excellence in everything we do. Thank you once again for taking the time to share your experience. Kind regards, Katie Origin Suregreen Ltimited
Posted 1 year ago
Origin Suregreen Ltd is rated 4.6 based on 7,882 reviews
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