“4 weeks after I ordered online, my package is still not here.
Its not like I ordered from the south pole to the north pole, it's UK to Germany. Also, I'm not getting any updates, not from smarter nor from the parcel company.....this is really a bad experience.”
“The device doesn't work. After trying to solve the problem with the support-team I got a replacement. Also the second device doesn't work. I have some other devices integrated in my wifi, the smarter-kettle is the first one without a successful integration. I don't know where the technical problem is, but there is a problem. Now I use the kettle as what it is: as a kettle without wifi...”
“Ordered the smart coffee maker on Monday 23rd November and on the website and the confirmation email it stated .. 'May take up to 7 business days for delivery'. Perfect, I'll order for a birthday on the 7th December - plenty of time I thought. It's now the 11th and I'm yet to receive my order.
They blame it on Covid and Black Friday... Funnily enough, neither of these are a surprise. Covid has been around for a while and Black Friday is a yearly scenario.
They heavily advertise on Facebook - if an ad is up long enough to give other customers an opportunity to comment...It proves this is a widespread issue - lots of comments get written in a short amount of time. Additionally, it seems like other customers have been waiting months for replacement carafes...
Overall, I'd be wary of this company. Smart in coffee, dumb in customer service.”
