“Ordered the smart coffee maker on Monday 23rd November and on the website and the confirmation email it stated .. 'May take up to 7 business days for delivery'. Perfect, I'll order for a birthday on the 7th December - plenty of time I thought. It's now the 11th and I'm yet to receive my order.
They blame it on Covid and Black Friday... Funnily enough, neither of these are a surprise. Covid has been around for a while and Black Friday is a yearly scenario.
They heavily advertise on Facebook - if an ad is up long enough to give other customers an opportunity to comment...It proves this is a widespread issue - lots of comments get written in a short amount of time. Additionally, it seems like other customers have been waiting months for replacement carafes...
Overall, I'd be wary of this company. Smart in coffee, dumb in customer service.”
“4 weeks have gone now and still I have not received the iKettle.
Sending this from the United Kingdom is a big stopper, it takes forever.
Revised review:
Received and now using the iKettle every day and it works very good. Absolutely recommended.”
“I haven't received the product and I'm not receiving much support to have it delivered. I ordered it 6 weeks ago to arrive at my home in Spain. It seems like it's stuck in customs. I may have no option but to ask for a refund.”
“This coffee machine is fine and make good good coffee. I do regret that it is not so easy to use it without the app and also the coffee is not warming long enough. I have to add a thermos bottle”
“4 weeks after I ordered online, my package is still not here.
Its not like I ordered from the south pole to the north pole, it's UK to Germany. Also, I'm not getting any updates, not from smarter nor from the parcel company.....this is really a bad experience.”
“Application bien réalisée, fonctionnelle, qui permet rapidement d'accéder aux différentes fonctionnalités du produit. Pas encore malheureusement de full intégration à HomeKit mais les raccourcis Siri préparés depuis l'application permet de contourner le problème en permettant un contrôle à la voix.”
“The device doesn't work. After trying to solve the problem with the support-team I got a replacement. Also the second device doesn't work. I have some other devices integrated in my wifi, the smarter-kettle is the first one without a successful integration. I don't know where the technical problem is, but there is a problem. Now I use the kettle as what it is: as a kettle without wifi...”
“Excellent coffee machine. Works with Alexa, asks me if I want a coffee as soon as I pull onto the drive. Has ground or beans coffee. All round excellent product. Customer Service is first class too. Ashley Koumi is always answering my questions and never makes me feel like I’ve asked a daft question. I would recommend this company to everyone. Love my hot coffee ready and waiting first thing in a morning when I have to get ready for work.”
“I bought the smarter coffee machine. The coffee is great. The carafe, however, cracked less than a year later and I can't get a replacement as it's sold out on the website.”
“My Smarter coffee maker works well despite having some initial problems. My first machine made one brew and then broke within 30 minutes. The customer service guy issued me a replacement and told me to bin the broken one (seems a bit odd).
The grind setting knob doesn’t appear to do anything but turn and makes no difference to the grind itself. The machine could also keep the coffee warmer for longer and despite my rocky start with my coffee maker, all issues I’ve had have been rectified.
If they really want to improve on the coffee maker, just make sure the coffee stays longer than 45 minutes, that’s it really”
