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Sealskinz Ltd Reviews

4.4 Rating 7,622 Reviews
85 %
of reviewers recommend Sealskinz Ltd
4.4
Based on 7,622 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Sealskinz Ltd Reviews

About Sealskinz Ltd:

Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors.

Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything.

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Delivery was very slow. I had to contact the company. Response not bad after I did contact them.
Helpful Report
Posted 1 year ago
I bought two caps which were way too small. I’ve not experienced this with any brand before and since the caps were only available in one size I don’t expect to ever buy a hat from you again.
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Posted 1 year ago
Always really pleased with the quality of my orders.
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Posted 1 year ago
Delivery to Germany took two weeks, package was damaged as packaging was insufficient for the customs. Will buy from local reseller in future
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Posted 1 year ago
Hat feels like there's a plastic bag between the two layers and makes my head sweat like crazy. I have Sealskinz gloves that are brilliant so thought I'd go for the hat. Yeah big mistake unfortunately and not cheap.
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Posted 1 year ago
I never got to try on the two pairs of gloves I ordered since it took 3 weeks to arrive and I had already left for the trip i needed the gloves for. When I sent them back it took 4.5 days... that's just not right. Knowing my order could have gotten to me on time is really frustrating. Found out after ordering that SealskinzUSA is still operated from the UK. And oddly enough new shoppers in the UK get 20% but only 10% for USA. Luckily the gloves I got on holiday were just as waterproof and cheaper. I don't think I'll need to give Sealskiz another chance but I would since the customer service was so nice.
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Posted 1 year ago
Poor qualiy have had to replace the gloves twice this will be my third pair
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Posted 1 year ago
Hi Robert, Thank you for taking the time to share your experience with us. We're truly sorry to hear that you've encountered issues with the quality of our gloves. Your feedback is essential, and we appreciate you letting us know about this. If there's anything specific that you would like to discuss or if you need further assistance, please don’t hesitate to reach out. Best wishes, Sealskinz Team
Posted 1 year ago
I ordered what I thought were ladies small gloves which arrived and were far too big so had to return. I have contacted Sealskinz for advice on which gloves to order and no one has got back to me
Helpful Report
Posted 1 year ago
Hi Mrs, Thank you for your review. We're genuinely sorry to hear that the gloves you received did not meet your expectations in terms of sizing, and we regret any inconvenience that this has caused you. We have searched for this email and unfortunately were not able to find this. We have contacted you in regards to this. Best wishes, Sealskinz Team
Posted 1 year ago
It took too long
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Posted 1 year ago
Hi there, Thank you for your feedback. We're sorry to hear that your experience with shipping took longer than expected. We understand that timely delivery is important and we're actively working to improve our processes. Your input is invaluable in helping us enhance our service. Best wishes, Sealskinz Team
Posted 1 year ago
Love Sealskinz, but my order has still not arrived. Over a month after purchase.
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Posted 1 year ago
Hi Lisa, Thank you for taking the time to share your thoughts. We're really sorry to hear that your order hasn't arrived yet. We understand how frustrating that can be, and we want to assure you that we're looking into this situation. We appreciate your patience as we work to resolve it, and your feedback is invaluable in helping us improve our service. Best regards, Sealskinz Team
Posted 1 year ago
Nice product. Really slow shipping times to get it though
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We're glad to hear you liked the product! However, we apologize for the slow shipping times you experienced. We recognize how important timely delivery is and are working diligently to improve this aspect of our service. Your feedback is vital to us and helps us enhance the overall experience for our customers. Best regards, Sealskinz Team
Posted 1 year ago
Von den zwei bestellten Paar Socken entsprach nur eines der gewünschten Farbe. Da wenigstens die Farbe stimmte, spare ich mir und der Umwelt lieber zusätzlichen Rück- und Versandaufwand zumal der Zeitaufwand hierfür unkalkulierbar ist. Leider ist die Qualität und Funktionalität des Produkts an sich alle Mühen und Gedult wert!
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Posted 1 year ago
Hallo Christian, vielen Dank für Ihre ehrliche Bewertung. Das wissen wir wirklich zu schätzen. Es tut uns sehr leid, das zu hören. Wir haben Sie kontaktiert, um dies etwas besser zu verstehen. Mit freundlichen Grüßen, Sealskinz-Team.
Posted 1 year ago
Have not received my gloves yet
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Posted 1 year ago
Hi Martin, Thank you for your feedback. We are sorry to hear that you have not yet received your gloves. We understand how frustrating this can be and appreciate your patience in this matter. We will do our best to ensure that your issue is resolved as quickly as possible. Kind regards, Sealskinz Team.
Posted 1 year ago
Still have not received my shipment after over 1 month.
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Posted 1 year ago
Hi There, Thank you for your review and for bringing this to our attention. We're really sorry to hear that your shipment has not arrived yet. We understand how frustrating this must be for you, and we appreciate your patience. We can see that your order should be with you soon. Best, Sealskinz Team
Posted 1 year ago
Order still not here ordered 3 weeks ago.
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Posted 1 year ago
Hi there, Thank you for your feedback. We sincerely apologize for the delay in your order. We understand how frustrating it can be to wait longer than expected. Please know that we are looking into this matter and appreciate your patience during this time. Best regards, Sealskinz Team
Posted 1 year ago
Stated 2 day delivery, didn't mention 2-3 days before it would be posted. Contacted customer service and not impressed by their response
Helpful Report
Posted 1 year ago
Hi Dave, Thank you for your review and for highlighting your concerns. We sincerely apologize for the misunderstanding regarding the delivery timeline. Your feedback is valuable to us, and we will pass this on you. Thank you for bringing this to our attention. Best, Sealskinz Team
Posted 1 year ago
I am so disappointed with the Anmer glove purchase. I have tested them on long, chilly and damp dog walks, and their marketed thermal properties certainly do not keep my hands warm. If anything, it is far better without wearing the gloves. Such a waste of money. The first time I wore them, the gloves were tight and very well fitting, but by the second and third, they are becoming loose around the hands and roll up in the palms.
Helpful Report
Posted 1 year ago
Hi Dominic, Thank you for taking the time to share your thoughts with us. We’re sorry to hear that the Anmer gloves didn't meet your expectations, especially regarding their thermal properties and fit. We will be sure to pass this feedback onto our productions team. We hope this helps. Best regards, Sealskinz Team
Posted 1 year ago
Very good but very expensive , I mean come on, they have socks that cost £50 a pair, I got the cheaper ones at £20, and to be honest there’s similar on the market at half the price, really good product but overpriced
Helpful Report
Posted 1 year ago
Hello there, Thank you for your 2-star review! We're glad to hear you find our product to be really good. We understand your concerns about pricing, and we strive to deliver high-quality items that justify their cost. While there might be cheaper options available, we believe our technology and durability set us apart. Your feedback is important to us as we constantly aim to provide the best value to our customers. Thank you for your understanding and support! Best regards, Sealskinz Team
Posted 1 year ago
A website named sealskinsusa would lead someone to believe they were shopping a US sight. It wasn’t until I checked tracking that I found out you were out of the country! I never received my package. I’m giving two stars vs one because of the prompt refund.
Helpful Report
Posted 1 year ago
Hello Kim, thank you for your feedback. We're sorry for any confusion caused by our website and for the inconvenience of not receiving your package. We understand how important it is to know where your order is coming from, and we appreciate your patience in the matter. We’re glad to hear you received a prompt refund. Best regards, Sealskinz Team.
Posted 1 year ago
The gloves are way too small. According to the glove sizing chart, I need a size M (with a circumference of 21 cm around the knuckles). However, the size M didn’t fit and was so tight that I could feel my heartbeat pulsing in my fingers. Somehow, the recommendation and reality don’t align.
Helpful Report
Posted 1 year ago
Hello Lucas, thank you for sharing your feedback with us. We are sorry to hear that the size M gloves didn’t provide the comfort you were expecting. It's important to us that our sizing meets our customers' needs. We will certainly pass your concerns along to our production team. We appreciate your input and hope to provide a better fit for you in the future. Kind Regards, Sealskinz Team.
Posted 1 year ago
Sealskinz Ltd is rated 4.4 based on 7,622 reviews