Hi Evelyn,
It looks like you did not enter a full address on your order, because of this DPD were unable to know where to deliver the package. A member of our team will be in touch with you.
Kind regards
Lucy
“Ordered 2 boxes of candle glasses, one box had 3 broken glasses in it and the other had 1. Accidents happen, so I have tried to contact customers service to make them aware, but I’ve have no response. Disappointing.”
Hi,
Sorry that your glass arrived damaged. We have not received an email from you regarding this, but a member of the team will be in touch to get this fixed shortly.
Kind regards
Lucy
“I ordered items that could easily have been put in a padded envelope yet were sent in a box which I had to collect from the sorting office, where there is no free parking!”
Hi Akilah,
Unfortunately, the wicks will snap if they are forced in an envelope when there are too many in one order. Because of this we like to box them. Royal Mail will always attempt to deliver to your house first.
Kind regards
Lucy
“Absolutely fantastic website with a great user friendly interface. Quick delivery options and postage doesn't cost the earth. Items arrived in one please including 50 glass containers. Faultless service. Will be ordering again”
“Decided to make my own reed diffusers as they are incredibly expensive. Bought several fragrance oils from Scents Soaps and Candles and am very pleased with the scents - just beautiful!”
“I’m so glad I found this website the scents I purchased are amazing and it’s worth the price. I recommend this company to all my friends and family. The scents are beautiful and there’s so much to choose from im literally obsessed😍”
