It looks like you did not enter a full address on your order, because of this DPD were unable to know where to deliver the package. A member of our team will be in touch with you.
“Ordered 2 boxes of candle glasses, one box had 3 broken glasses in it and the other had 1. Accidents happen, so I have tried to contact customers service to make them aware, but I’ve have no response. Disappointing.”
Unfortunately, the wicks will snap if they are forced in an envelope when there are too many in one order. Because of this we like to box them. Royal Mail will always attempt to deliver to your house first.
“Absolutely fantastic website with a great user friendly interface. Quick delivery options and postage doesn't cost the earth. Items arrived in one please including 50 glass containers. Faultless service. Will be ordering again”
“I’m so glad I found this website the scents I purchased are amazing and it’s worth the price. I recommend this company to all my friends and family. The scents are beautiful and there’s so much to choose from im literally obsessed😍”