Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Scents Soaps and Candles Reviews

4.9 Rating 3,722 Reviews

97 %

of reviewers recommend Scents Soaps and Candles

Company Reviews

Product Reviews

4.9

Based on 3,722 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Scents Soaps and Candles 5 star review on 21st April 2024

Scents Soaps and Candles 5 star review on 21st April 2024

Scents Soaps and Candles 5 star review on 20th April 2024

Scents Soaps and Candles 5 star review on 11th February 2024

Scents Soaps and Candles 5 star review on 28th November 2023

Scents Soaps and Candles 5 star review on 13th November 2023

Scents Soaps and Candles 5 star review on 13th November 2023

202

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering experience was OK albeit checkout stage kept crashing and not displaying on mobile. Products seem OK. Fragrance has always been decent. CB Advanced wax 8 out of 10 compared to previous supplier of it Melt wax not tested yet. Ordered over 250 GBP of product and requested a nominal amount back on delivery as the delivery fee was extortionate. Equated to about 1% I asked for back on a large order. Was refused and told no more could be fit in the wax boxes (I fit the 1 x fragrance oil in the wax box no issue when testing). Therefore was charged additional shipping on top of the already large shipping fee for the wax.”

Posted 4 weeks ago

“Fine but the amount culour in the bags that you sent was poor the rest of the order was ok.”

Posted 1 month ago

“Is not that smell like i was expecting.”

Posted 4 months ago

“I requested a sample of a scent which I didn’t receive .”

Posted 4 months ago

“Delivery prompt and as ordered so no issue at all with scents, Soaps and candles. Packaging also looked ok, but one bottle smashed. Delivery people I guess didn’t spot the massive ‘fragile’ sticker!”

Posted 5 months ago

“Hi, delivery was good, but the bungs and caps I ordered for 200ml diffuser bottles, didn’t fit, not sure what containers they are used for. I will be keeping them and look into see what containers they may fit.”

Posted 8 months ago

Hi Pam, thank you for your order. I am not sure where you ordered your diffuser caps or bungs from with only the 200ml bottles being ordered from us. However, if you are looking for some to caps to fit the bottles you purchased, our diffuser caps and bungs are all designed with the same screw to fit all of our diffuser bottles. - SSC

Posted 8 months ago

“Bottle arrived with no safety lid seal of any kind as if it had been opened, and because it’s plastic, it had been squished in shipping and a substantial amount had leaked in the padded packaging envelope. Poorly designed opening for the purpose; it’s very difficult to pour out a smaller quantity fit for products without most of the oil pouring down the side of the bottle so I’ve got half the bottle on my work surfaces and floor. On the upside, my room smells great. Other than that, smells very similar to the original la vie est belle. I’ve made a soy candle, body lotion, room spray, and drawer sachets and they all smell/feel great. I haven’t lit the candle yet to test the oil in the wax but it smells good.”

Posted 10 months ago

“No problem with scents soaps and candles / Royal Mail are completely useless. WAited in ALL DAY Saturday. They never even attempted delivery.”

Posted 1 year ago

“Really love the products but some iof my order didn’t arrive. The glue dots.”

Posted 1 year ago

Hi Kathy, Thank you for taking the time to leave a review. I have looked over your order and it appears only a fragrance was ordered and there were no wick stickums ordered with us. - SSC

Posted 1 year ago

“I ordered items that could easily have been put in a padded envelope yet were sent in a box which I had to collect from the sorting office, where there is no free parking!”

Posted 1 year ago

Hi Akilah, Unfortunately, the wicks will snap if they are forced in an envelope when there are too many in one order. Because of this we like to box them. Royal Mail will always attempt to deliver to your house first. Kind regards Lucy

Posted 1 year ago

“Products are good for the little I have used for far but I thick delivery could be cheaper especially on a good orders, people like to feel that they are getting a bargain.”

Posted 2 years ago

Hi, thank you for your review. We currently offer free shipping when £55 or more of fragrances are purchased. Unfortunately, the shipping prices can't be altered as they are calculated by the delivery companies and we already subsidize a portion of the price.

Posted 2 years ago

“Just got 5k of wax beads they came in 2 days great thanks”

Posted 2 years ago

“I’ve had a few orders from Scents soap and candles and the products have always been good quality and the website is very helpful. However I have a couple of gripes, firstly the delivery cost is very expensive and even when I’ve spent nearly £100 I’m still charged for delivery. Secondly, when I ordered 24 Karen candle holders and 24 lids I made a mistake and ordered the 20cl candle holders and 30cl lids. It would have been excellent customer service if you had contacted me to confirm if my order was correct. Now I will have to order more lids and holders to fit the different sizes which will cost me a lot more money. I could return them but as it was my mistake I would have to pay delivery again. So a lose lose situation for me! Think I will shop elsewhere!”

Posted 2 years ago

Hi Fiona, Thank you for your review. We are sorry that you made an error when ordering. Unfortunately, we are unable to check that every order is correct as it would take far too much time. I am sure that you can still make some great candles with the containers! With the shipping, because items are so heavy they are expensive to ship. We are one of the cheapest in the industry, and even offer free shipping to customers that buy small amounts of fragrance oils from us. Have a great Christmas SSC

Posted 2 years ago

“Scents not that strong for wax melts”

Posted 2 years ago

“Ordered 100 candle jars. 9 were broken. Packaging could have been better, it's either them or DPD. 3 stars for benefit of doubt.”

Posted 2 years ago

“Lovely scents but could be a little stronger. Grape fruit is the best and great service! :)”

Posted 2 years ago

“Very disappointed in the room spray bottles the scent reacted with the bottles making it look terrible”

Posted 2 years ago

“Products are great but I get too many emails a day marketing to the point where it’s put me off ever ordering again”

Posted 2 years ago

“I have purchased from yourselves before and been very happy however the reed diffuser bottles were very disappointing. The colour is nothing like the picture and they should be classed as very pale grey also the seam lines on the bottles stand out, I will not be using them.”

Posted 2 years ago

“One of the bottles of fragrance leaked and almost all of the bottle had been wasted! Great, fast service though!”

Posted 3 years ago

«
1
2
3
»

Scents Soaps and Candles is rated 4.9 based on 3,722 reviews