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Scents Soaps and Candles Reviews

4.9 Rating 3,724 Reviews

97 %

of reviewers recommend Scents Soaps and Candles

Company Reviews

Product Reviews

4.9

Based on 3,724 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Scents Soaps and Candles 5 star review on 21st April 2024

Scents Soaps and Candles 5 star review on 21st April 2024

Scents Soaps and Candles 5 star review on 20th April 2024

Scents Soaps and Candles 5 star review on 11th February 2024

Scents Soaps and Candles 5 star review on 28th November 2023

Scents Soaps and Candles 5 star review on 13th November 2023

Scents Soaps and Candles 5 star review on 13th November 2023

202

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORST SELLER ever experienced I received a damaged order back in the beginning of December 23. I tried to contact them over the course of 3 weeks no stop. 17. Phone calls. No one answers and no option of voicemail. 13. Emails sent. No response 4. Online contact forms Warned them of legal action. Took legal action. Mediation failed as owner refused to replace damaged order even though pictures were sent of the damage. Now this case will be dealt with by the COURT.”

Posted 2 months ago

“I would avoid at all costs. The products are not as advertised and their customer service is none existent. I wasted money with this company and wish I had never done business with them”

Posted 4 months ago

“Part of order missing (20kg of wax) no response to emails , no answer on telephone . Appalling customer service 😡”

Posted 4 months ago

“Order completely damaged when it arrived. No answer to email and do not answer the phone.”

Posted 5 months ago

“Ordered (154343 ) Amber and Bergamot as well as Patchouli Oils. And had big issue with Amber oil as it doesn't smell same. Has nothing to do with Amber scent. Used same recepie for my product and ended up with scent of Hospital. Absolutely nothing to do with an amber. Other than it's sweet and doesn't even smell like an amber its extremely lquidy. As for Bergamot - it seems to me has some additional oil added to it as smell is very weak and it's basically diluted with some carrier oil. Never had this before. Tried to escalate return, but SSC website stated they do not accept returns for oils. However that is what they are selling. Absolutely scam. Very mad! Now stuck with 1000ml of Fake amber and 1000ml Diluted Bergamot!”

Posted 5 months ago

“One item missing but no rely to email or phone calls”

Posted 5 months ago

“My order was cancelled close to day of delivery because as they said (after I had to mail for cancellation reason) "we don't deliver to forwarding addresses". You would think they would specify this from inception. Ridiculous time wasters!”

Posted 5 months ago

“On the 10th of August I received.a message to say my order has been shipped. I still haven't received it and it's the 21st now. Not very impressed.”

Posted 8 months ago

Hi Louise, your parcel was delivered to the address provided at checkout on August 12th. It appears you received a few parcels this day.

Posted 8 months ago

“Sorry I don’t like to leave a negative review but the fragrance oil is too weak. Diluted for a reed diffuser the scent is non existent. The delivery was really quick but definitely try very small amount first before ordering large quantities”

Posted 8 months ago

Hi Elizabeth, when making reed diffusers, it is essential to test different fragrances at various percentages. I can see you have only tried one of our fragrance oils. Making home fragrance products is essentially like a science experiment. You have a number of variables and some will remain controlled and some you will need to change. Due to the different ingredients within each fragrance, testing is always required. Unfortunately, there isn't a one formula fits all in home fragrance making.

Posted 8 months ago

“Not happy with the jimmy choo and daisy when added to my soap mixture it smelt of nothing and lost yet another batch of soap.”

Posted 8 months ago

“Thanks to DPD I’ve not received the delivery and they’ve decided to return it to you.”

Posted 10 months ago

Hi Liam, you requested us to change your address and DPD attempted to deliver it to the address requested. Unfortunately, as the door wasn't answered the driver marked it as unable to deliver. We offered to resend a new parcel to you, but you said you didn't want DPD to deliver any parcels to you going forward.

Posted 10 months ago

“Smells foul”

Posted 10 months ago

“Terrible service and customer follow up. I did not get what I ordered in terms of size. I spent some time to ensure what I ordered was the correct size for the use I had intended. When I realised when opening the package it was totally of no use, I attempted to contact you. There is no phone number and so I emailed giving my order no and offering to pay more for the correct item. I just got a curt reply , as you can see from records. There was no attempt to rectify the situation or ask how Richard could be of any further help. Just awful customer service. I am a qualified holistic practitioner specialising in aromatherapy so I am extremely disappointed in your company. This is no way to run a business. Richard made clear he had no interest in helping further.”

Posted 1 year ago

Hi Chris, unfortunately, Richard was not able to assist you as you sent us an email discussing you order for 'metal tops' for your Hendricks gin bottles. There was no order from you for 'metal tops' so Richard could not rectify it as this is not something we have sold to you. Our products are for making wax melts, candles, diffusers, soap etc. Have a nice day. - SSC

Posted 1 year ago

“It’s been 3 weeks and still haven’t received my order”

Posted 1 year ago

Hi Denisa, I am sorry your order hasn't arrived. I can only seem to locate an order from 12 days ago. Could you please email us the order number and details and we will look into this for you. - SSC

Posted 1 year ago

“The Angel fragrance I bought for over £58 smelled of nothing at all and the company would not believe me nor let me return the product. I have bought from them before but this time they showed their true colours. Such a shame and very unfair. Please don't buy from them they are not to be trusted in my experience. No wonder that many reviews of the Angel fragrance simply say that it arrived but no comment about its value, scent or strength........unbelievable!”

Posted 1 year ago

“I need to send them back. It’s not an original. Was soooo disappointed:-( Sorry I won’t be able to even use it”

Posted 1 year ago

Hi Mambo, what you bought is fragrance oil. We don't sell perfume so it is not the original. Fragrance oils are 100% concentrated and you need to mix them with a base product.

Posted 1 year ago

“Ordered £175 worth £11.99 delivery. Waited all week. dPD kept changing delivery. Then we only received wicks and oil. No wax?!?! £100 worth of wax not delivered and it was in stock. God knows where it is?!?!”

Posted 1 year ago

Hi Kathryn, as we tried to explain on the phone to you on Friday, DPD attempted to deliver to you, but the parcels were marked as declined. It turned out the address you provided at checkout was missing a street causing the driver to struggle to find you. Redelivery has to be scheduled when a parcel has address issues. Your wax is with DPD and should be delivered shortly.

Posted 1 year ago

“Still awaiting delivery......”

Posted 1 year ago

Hi RL, your parcel has been dispatched and is on its way. Unfortunately, you selected Royal Mail for your shipping option who were on strike the day you ordered and they are striking a lot of the minute. These strikes are beyond our control. We try to make customers awake of delays with the message provided at checkout. -SSC

Posted 1 year ago

“I still haven’t received my parcel”

Posted 1 year ago

Hi Lana, Your parcel is currently with Royal Mail. You can track the progress of it with the tracking link sent to you. Unfortunately, you ordered on a day they were on strike. We try to make it clear that there will be delays with Royal Mail with the message attached to option about delays when it is selected at checkout. - SSC

Posted 1 year ago

“Disgusting services ! Out of two orders of candle tins I had over 100 damaged tins ! I thought it was the first time with this Company turns out it’s not ! I was called a liar had a phone call where I wasn’t able to speak and I was hung up on all because this issue had happened previously! I have photo proof of the damage and 98 tins to return ! I’m left out of pocket and stuck with no tins for orders ! I would not recommend this company at all they even told me not to shop with them again which is an awful comment to make when your company is in the wrong”

Posted 1 year ago

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Scents Soaps and Candles is rated 4.9 based on 3,724 reviews