Scale Model Shop Ltd Reviews

Name: Scale Model Shop Ltd
Rating: 4.95

5.0 Rating 13,998 Reviews

99 %

of reviewers recommend Scale Model Shop Ltd

5.0

Based on 13,998 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01422405040

Email:

info@scalemodelshop.co.uk

Location:

White Rose Mill, Holdsworth Road, Halifax
HX3 6SN

Scale Model Shop Ltd 5 star review on 8th October 2025

Martin Gre****

127

Anonymous

Anonymous // 01/01/2019

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English

“Excellent service would highly recommend”

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Posted 8 months ago

“Great products great service, friendly staff and really helpful”

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Posted 8 months ago

“I've order a good few items from SMS (Scale Model Shop) over the last couple of years. The pricing is decent and the product range excellent. Items arrive on time with no damage. N.B. The post office mangled the packaging box this time. It made me wonder if someone had a look inside to see if it was worth stealing. It was held together with rubber bands.”

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Posted 8 months ago

Thank you for your feedback. I reviewed the delivery photo, and while the box seems to be in good shape, damage can occur. The key concern is whether the products you ordered are fine. If you encounter any issues, please inform us.

Posted 8 months ago

“Paints order arrived safer & well having been well wrapped - as usual from this supplier - Thanks”

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Posted 8 months ago

“Excellent service as usual”

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Posted 8 months ago

“Purchased this, but at the moment not had chance to use. But sure it will work well, as there is a lot of people using on YouTube.”

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Posted 8 months ago

“Super quick delivery A+”

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Posted 8 months ago

“Vast range, competetve prices & quick processing. SMS is my long-time "go to" supplier for all things to do with modelling”

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Posted 8 months ago

“I have used this company for many years and they always provide a good service.”

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Posted 8 months ago

“Fantastic service, very quick delivery.”

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Posted 8 months ago

“I have only recently started using Scale Model Shop. Each time the service has been great. Have a great range of stock.”

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Posted 8 months ago

“Top quality items, extremely well packed. Excellent comms and service, many thanks.”

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Posted 8 months ago

“Again, great customer service with keen prices, great choice and very quick delivery. Thanks.”

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Posted 8 months ago

“Excellent service”

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Posted 8 months ago

“I can't remember what I bought from you but it was fast and a speedy delivery , good service. 😊😊😊”

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Posted 8 months ago

“Order filled and despatched smoothly and completely. Very happy!”

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Posted 8 months ago

“Excellent all round. Speedy delivery and secure packaging.”

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Posted 8 months ago

“Delivery in 2 days good price and well packed.”

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Posted 8 months ago

“Excellent service. Quickly delivered.”

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Posted 8 months ago

“Excellent online service. Only way to receive these items any quicker would be to actually go to a shop. Doing that then became a lottery concerning availability. Effective, yet simple packaging. That's 2 orders now, there will be manu more.”

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Posted 8 months ago

Scale Model Shop Ltd is rated 5.0 based on 13,998 reviews