Scale Model Shop Ltd Reviews

Name: Scale Model Shop Ltd
Rating: 4.95

5.0 Rating 10,043 Reviews

99 %

of reviewers recommend Scale Model Shop Ltd

5.0

Based on 10,043 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01422405040

Email:

info@scalemodelshop.co.uk

Location:

White Rose Mill, Holdsworth Road, Halifax
HX3 6SN

Scale Model Shop Ltd 5 star review on 2nd November 2021

Peter Woo****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service as usual.”

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Posted 1 year ago

“Hassle free order. Will definitely order from this company again”

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Posted 1 year ago

“All smooth no issues. No opportunity to earn a 5 star review which I only give for exceptional service.”

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Posted 1 year ago

“Goods were just what I wanted and good quality. One of the pieces was damaged in transit but I was able to work around the damage. Good service overall but maybe packaging should be improved”

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Posted 1 year ago

“Very good Service Will be back to SMS very soon”

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Posted 1 year ago

“Item arrived in good time and securely packaged”

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Posted 1 year ago

“Haven’t used the paint yet that I purchased from you. But having used this product before I know I will be impressed thanku”

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Posted 1 year ago

“prompt service”

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Posted 1 year ago

“everything that i have ordered from scale model shop has arrived quickly and been excellent quality”

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Posted 1 year ago

“Good service, let down by the mail service sending it the furthest south part of the country!”

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Posted 1 year ago

“Range of goods is great but let down by, compared to rival companies postage which expensive and takes longer.”

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Posted 1 year ago

Thank you for your review, I see your order was packed at 09:16 on the 30th and delivered at 12:30 on the 31st, I’m not sure how it could have been faster? Our delivery costs does not just include postage but packing too, which increases every time we buy it, but we don’t pass the cost on to our customers, it is important to us to make sure your order arrives in the best possible condition.

Posted 1 year ago

“The Order was processed quickly and arrived as promised. Good service.”

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Posted 1 year ago

“Excellent service. I do feel more should be given to loyal customers though than the current point system”

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Posted 1 year ago

Thank you for your review, we find the majority of our customers do like the reward points but we are always open to suggestions, if you would like to email us with what you think will improve our customer experience we are always happy to look in to it

Posted 1 year ago

“I've ordered a few models and paints etc from this shop. Always quick delivery which is appreciated. I do feel that loyalty should be more than the point system in place at the momment. Ie I've only acclimated a few pence despite ordering over £100.”

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Posted 1 year ago

“Good service. Speedy delivery. Items all as described.”

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Posted 1 year ago

“Good online shop. my go to website for modelling products & kits.”

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Posted 1 year ago

“Quick response to order and nicely packed. A good service thanku very much”

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Posted 1 year ago

“Thank you. prompt and efficient service”

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Posted 1 year ago

“Very well organized and prompt delivery. Will use you in the future.”

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Posted 1 year ago

“I was a little disappointed with the thickness of the chrome paint I thought it would have been thicker to cover. It was easy to brush on and a nice colour.”

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Posted 1 year ago

Scale Model Shop Ltd is rated 5.0 based on 10,043 reviews