Scale Model Shop Ltd Reviews

Name: Scale Model Shop Ltd
Rating: 4.95

5.0 Rating 14,016 Reviews

99 %

of reviewers recommend Scale Model Shop Ltd

5.0

Based on 14,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01422405040

Email:

info@scalemodelshop.co.uk

Location:

White Rose Mill, Holdsworth Road, Halifax
HX3 6SN

Scale Model Shop Ltd 5 star review on 8th October 2025

Martin Gre****

127

Anonymous

Anonymous // 01/01/2019

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English

“These chaps are getting very good . Parcel arrived before I had ordered the goods ! Seriously I've made many orders and never had a problem. So excellent stuff .”

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Posted 8 months ago

“Great service yet again, ordered and had it delivered within two days.”

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Posted 8 months ago

“Always the highest quality service and products. Super fast delivery. Highly recommended”

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Posted 8 months ago

“Quality product super fast delivery great service happy to us again many thanks 😊”

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Posted 8 months ago

“excellent service”

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Posted 8 months ago

“Excellent web site, my product competitively priced, ease of ordering, arrived as promised having been well packed and all as advertised. Thank you”

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Posted 8 months ago

“I would have left this alone, but Scale Model Shop asked me for a review via email, so here goes! Historically SMS has been my "go to" supplier and usually I would give them five stars. However, beware of Royal Mail if you are willing to pay extra for "express" delivery. In all fairness to Scale Model Shop, they cleary state delivery timescales when you place your order, depending on what option you choose. However, Royal Mail themselves deliver in packages labeled "Tracked 24" or "Tracked 48". On that basis, I don't think it's unreasonable to expect a delivery within 24 hours if you choose (& pay for) the "express" delivery option? I recently placed an order with SMS on a Sunday and paid extra for what I thought would be a delivery on the following Tuesday. The package didn't arrive until the Wednesday - I might as well have just paid for "standard delivery". When questioned SMS about it, they were defensive rather than helpful.”

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Posted 8 months ago

Thank you for your review. I apologise if my previous email came across as defensive; that was not my intention. I simply wanted to clarify that the service is a 1-2 working day delivery, which is not guaranteed for the next day. We intentionally avoid labelling our postage options as "48-hour" and "24-hour" because those terms can be misleading. Instead, we refer to them as standard and express options.

Posted 8 months ago

“Good efficient ordering and collection, pleasant staff very willing to help.”

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Posted 8 months ago

“My order of scalpel blades from Scale Model Shop was sharply dealt with, and delivery was swift, accurate and to the point. Many thanks. D”

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Posted 8 months ago

“Always good prices, massive stock selection. Quick delivery. What's not to like”

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Posted 8 months ago

“I have been a customer of the Scale Model Shop for nearly a year and they are my “go to” site for my modelling supplies. I have placed many orders with them and have never had a single problem. They are extremely knowledgeable about their products and respond quickly to any queries you may have.”

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Posted 8 months ago

“I always have really good experiences with the Scale Model Shop. In this instance they reached out to confirm I wanted an order which had been incorrectly labelled (I did). Most other companies would have just shipped the order. In addition I have found them to be very responsive and quick to despatch orders. Definitely my #1 shop for any new models or kit.”

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Posted 8 months ago

“fast delivery, good packaging.”

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Posted 8 months ago

“Easy to navigate the website for the items I needed. They were despatched quickly and received in good condition.”

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Posted 8 months ago

“Only issue was being unable to set up an account. I got into a password reset loop and gave up trying.”

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Posted 8 months ago

Thank you for your review. I'm not sure what the issue was. I can see you have an active account, and you didn't check out as a guest; you were logged in at the time. It wouldn't have shown that if you couldn't log in. Should you encounter any further issues, please drop us an email.

Posted 8 months ago

“Good service and not the usual rip-off postage to Northern Ireland”

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Posted 8 months ago

“Great choice, great service, right price”

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Posted 8 months ago

“Excellent service from a known and trusted company. Great stock, good prices and fast dispatch.”

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Posted 8 months ago

“Excellent selection of models, very good value, fast delivery, highly recommended supplier.”

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Posted 8 months ago

“Excellent as always”

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Posted 8 months ago

Scale Model Shop Ltd is rated 5.0 based on 14,016 reviews