“On first day after order & payment, Rokit said item has been handed over to delivery, but tracking (Royal Mail) said for 9 days that they're waiting for it. Item arrived 15 days after order in good condition (to Austria, Rokit FAQ says 5-7 days delivery time to Europe) - the item is as described, but it has a kind of 'cellar-like' smell. Rokit says in their FAQ that all their articles are washed and pressed, but the smell is rather like afterwards it was kept i a moist catacomb for longer time? At least it doesn't smell like smoke.
Overall, I'm satisfied with the order. I was upset when tracking said they (Royal Mail) haven't even gotten the article handed over from Rokit for over a week. Rokit was fast to react to my complaint (customer service was fast and polite). In the end the item arrived ok after about 2x the expected time.”
Hi!
Thank you for reaching out! We are sorry for the frustration this has caused. I want to assure you that your item left our warehouse promptly after your order was processed, and we’ve done everything on our end to ensure it reaches you as soon as possible. Unfortunately, it seems Royal Mail’s tracking hasn’t been updated yet, which sometimes happens when they experience delays. Rest assured, your parcel is on its way and should be with you soon. We appreciate your understanding, and please don’t hesitate to reach out if you have further questions.
Thank you
The Rokit Team
“My "new" Coach bag is just fab, well packaged, had a bit of a old smell to it but that is no problem as it is made of fabric mostly so it can be washed in washing machine. Now it looks like new. Fast delivery, as always..
Thank you guys..”
