“This is the first time I have made a purchase from Rokit. My bag arrived quickly and I am absolutely delighted with it. It was described as in good condition, but it looks like it has barely been used. So, I would say it is much better than described! I will be back - I am sure there will be more purchases in the future!”
“Really well designed website to help with different searches. The condition of the items and size measurements are accurate which really helps to minimise chance of returns. Good comunication after order and delivered as promised. Fab!”
“I have bought from Rokit a few times and every time I am thrilled with the product, they have such a wide range of clothes and I always find one that fits me and my style perfectly”
Hi Anthony,
Refunds for website returns can only be processed at our HQ and not at the stores, so the stores can send your returns back to us but it may take a few days. If you're ever concerned about the status of your return, please reach out to our customer care team! They'll always be more than happy to let you know where in the process they are :)
“Great item at a great price. Item was just like photo and dexription. So pleased to receive it. Thank you. Great communication and delivery. 5* service all the way.”
“I love Rokit but the sizing was off for me this time around Iām afraid. One is marked xs which was too small and the second is marked S which was too big.”
Hi Nancy, I'm sorry to hear you weren't happy with your order! It's important to remember when shopping vintage and preloved clothing to check the measurements, as we measure each and every item that we upload. This is not only because vintage and preloved items may have stretched or shrunk from their original size, but also as sizing has changed for styles over the years and may be more fitted or oversized than what you expect them to be based on the size they are listed as. We recommend using our size guide to compare to clothing you already have if you're worried about how something fits https://www.rokit.co.uk/pages/size-guide-care
Please reach out to our customer care team if you'd like to talk to us about this more :)
“Jacket is RARE and a reasonable price, it also came very quickly! I'm delighted but can't wear it until it gets cold again. Just glad to have it in the closet for now.”
