Rhinox Group Ltd Reviews

Name: Rhinox Group Ltd
Address: Small Wold Farm, York, Small Wold Farm, York, North Newbald
Rating: 4.74

4.7 Rating 1,078 Reviews

93 %

of reviewers recommend Rhinox Group Ltd

Company Reviews

Metrics

Info

4.7

Based on 1,078 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1430 259259

Email:

marketing@rhinox-group.com

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Rhinox Group Ltd 5 star review on 25th April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong bucket and still waiting for it to be picked up”

Helpful Report

Posted 2 years ago

Hello Richard sorry for this inconvenience this will be collected today. Kind Regards

Posted 2 years ago

“Still waiting for my package”

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Posted 2 years ago

Thanks for notifying us of the problem, I believe this has been resolved. look forward to seeing you again.

Posted 2 years ago

“Sorry, the parcel did not arrive!!”

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Posted 2 years ago

Hello Tomas, We do apologize for any inconvenience this may have caused you, We will take a look on this and get back to you as soon as we can. Many thanks, Rene

Posted 2 years ago

“Got online looking for case bucket,Rhinox was first, I ordered bucket for case cx60c, got wrong bucket, they say they will take back, yet will send return voucher, have been told 4 times all lies”

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Posted 2 years ago

“Paid £30 next day delivery messaged 2 days later no reply then a couple of days later again no reply Then another message on seventh day they said not in stock they will have to make it then 15days later received item and still charged me for next day delivery All in all bad communication and should not charge for next day if they can’t deliver”

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Posted 2 years ago

Hello, We would like to apologize for any inconvenience this may have caused you. Let me confirm the charge, and I will get back to you. We are making sure that you will be getting quality OEM buckets. I hope you understand. Many thanks, Rene

Posted 2 years ago

“I am convinced perhaps, that Rhinox Group US is not a real company. If you are in the market for an excavator bucket do not give this company any money. Unless you like donating to unknown charity's. I ordered a bucket on August 2nd and as of today September 11th I still have not received the bucket. Now this wouldn't be a big deal if it was on back order with a 4 to 6 week turnaround, however, I was told on the phone that it was in stock and would be arriving about 3 to 5 days later, which I needed for a customers project. It did not show up, and when I have called (multiple times) to find out the status of the bucket, they either will not answer the phone, say they will look into it and get back with me, yet never call back, or they will put you on hold and never pick the phone back up again. I am now in the process of disputing the money I paid this company with my credit card company. Buyer beware.”

Helpful Report

Posted 2 years ago

Hey Glenn, Could you please confirm your order number for me, I cannot find an order in your name, but would like to take a look into this myself for you, as this is not the kind of service we offer! Many thanks, Josh

Posted 2 years ago

“Ordered a bucket for my Takeuchi excavator. The pin spacing was off by over a 1/2”. Customer Service told me it was my excavators fault, and that they manufactured it to Takeuchi specs. Looked up the specs and it was definitely off by over a 1/2”. Warren at customer service told me he could bill me for new brackets and I could pay someone to re-fabricate bucket for me….basically told me to get lost. $4,000 in and the bucket is useless unless I spend another grand to get it working. Rhinox-great marketing, terrible engineering and customer service”

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Posted 2 years ago

“PUSHY ARROGANT SALES STAFF WONT LEAVE YOU ALONE”

Helpful Report

Posted 3 years ago

Hi Tony, We apologize for any inconvenience this may have given you. Have a wonderful day. Rene

Posted 3 years ago

“When orders paid for next day delivery, waited a week then called and was told the item had to be made and was given a date . That was fine , a bit misleading when asked if you want next day delivery. Waited till two or three days after the delivery date given called in to be told they had to wait for parts this is puzzling as I had ordered a digger bucket. Item came a few days later I was offered my next day delivery money back but never received it.”

Helpful Report

Posted 3 years ago

Dear Michael: We sincerely regret any delivery delays; nevertheless, we will do all in our power to ensure that you receive your packages on schedule. To finish the bucket, we were missing some components, but we'll make sure it doesn't happen again the next time. I'm forward to see you again soon. Jay

Posted 3 years ago

“They told me the attachment would fit my machine but when I got it it would not and now they want to charge me over half what I paid to return. I definitely would not recommend. Scam”

Helpful Report

Posted 3 years ago

Hi Justin, We apologize for the inconvenience this may have caused you, We are not expecting for this too. We will make sure to resolve this issue right away. Jay

Posted 3 years ago

“Paid for a bucket got scammed. This company is a total con don’t buy from here they will take your money and you will never get anything or be able to contact anyone”

Helpful Report

Posted 3 years ago

Hello Jack, Thank you for your review. I'm not sure what has happened for you to leave such a negative review, however please rest assured we do not 'scam' people. I have looked through the details Reviews.io has submitted alongside your review, and cannot see any orders associated with your name or email address. Could it be that you have accidently left the review for the wrong company? If not, please email: sales@rhinox-group.com, or give us a call on 01430 259 259 - Our opening hours are 0730-1630 Monday - Friday (Excluding bank holidays, of which we have had a lot recently!)

Posted 3 years ago

Hey Jack, Sorry, just realised your order was placed for the US/Canada market. It looks like there was an issue with the FedEx label, meaning your item was returned back to our shipping warehouse in Alabama. Sadly FedEx still class this as 'Delivered' so it was missed from our system. We will be in touch and put a plan in place ASAP for you. I believe the communication issue is due to us having bank holidays here in the UK. Sorry for the confusion and the inconvenience.

Posted 3 years ago

“Terrible service I ordered a bucket 18 working days ago and it still hasn’t arrived I will not be using this company again”

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Posted 3 years ago

Hello, Really sorry for the delay in getting this order to you. We are sadly running behind on our production lead time. However I can confirm that your Riddle Bucket has been shipped today, so should be with you on Tuesday due to the bank holiday weekend. Many thanks, the Rhinox Team.

Posted 3 years ago

“I'll let you know when I get it and have used it a few times. Please ignore my 1star as I had to press something so that I could write a comment. Regards John.”

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Posted 3 years ago

Hi Anonymous, Thank you so much for taking the time to share your experience at Rhinox. We can’t wait to have you back! Jay

Posted 3 years ago

“Normally use Rhinox for buckets etc. Wanted 36" riddle basket. Site states 10 working days. Tried elsewhere and quoted the same time. How long did it actually take 38 working days and I had to chase it three times. Really poor service. In future will contact other supplier as the delivery cannot be as slow as this was.Disappointed.”

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Posted 3 years ago

Hello, Thank your for your review, please could you let me know your order number so I can take a look into this? This is definitely not our usual process!

Posted 3 years ago

“Ordered my buckets on Tuesday 4th April via website after speaking to Dave, expected them to arrive on the Thursday (Next day delivery?) ready for a long weekend of work, but unfortunately they did not arrive.. went on the supplied tracking information and there was no details at All. Very disappointed as I’ve lost the whole weekend of work. As for the buckets themselves I cannot comment until I receive??”

Helpful Report

Posted 3 years ago

Hi Neil, We apologize for the delay, We are not excepting for that too. Everything should be fine now. We cant wait to have you back! Cheers, Jay

Posted 3 years ago

“I'm sure the digger bucket is as good as the others I already have. But I wouldn't know, as my 'next day delivery' is still not here 4 days later. Unfortunately, Rhinox have chosen to use Fed Ex who seem to take pride in elevating the every-day incompetence of delivery companies to a whole new level. Had I realised FedEx were going to be used, I would have saved myself the trouble and elected to collect the bucket on foot. Would have been quicker and less hassle.”

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Posted 3 years ago

“Not happy whit delivery,take 18£ next day delivery and is pass 2 day,my order not coming,rabish company, I whant my manny back!!!!!!!”

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Posted 3 years ago

Hello Sabin, Looking at your tracking information from DPD, they attempted to delivery your order twice, however you were not available to receive your delivery. The first attempt was in fact next day from when you placed your order. If you need to change your delivery address or date, please contact DPD through the tracking information supplied. Many thanks, The Rhinox Team.

Posted 3 years ago

“keep asking for vat receipt you have not replied or gave me receipt”

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Posted 3 years ago

Hi John, We are very sorry for the inconvenience this may have caused you, We will look forward on this matter and will get back to you as soon as we can. Jay

Posted 3 years ago

“The advert said delivery £50 anywhere in UK. Apparently North Uist is not in the UK. When I asked whether I could pick it up in Inverness I was told to find an address to drop it off at. When I found one, the reply was "Oh we use them!" (why couldn't he find them then? Its obviously his obligation?). And now it's been more than a week and I haven't been told whether it has been dispatched. And I don't get any reply, and they don't answer their phone... And I need to organise my trip. And I need to be digging ...”

Helpful Report

Posted 3 years ago

“My bucket still hasn’t arrived. Paid for next day delivery that was 4 days ago ?”

Helpful Report

Posted 3 years ago

Hi Ross, Thanks for your review, we take it very seriously and will be in touch as to why your product has not been delivered as soon as we can. We appreciate your patience. Thank you!

Posted 3 years ago

Rhinox Group Ltd is rated 4.7 based on 1,078 reviews