Thank you for your review and comments. Please be assured I have responded to your post above and our Customer Care Dept have now offered a resolution which I trust meets with your satisfaction.
Kind regards from the Regal Fish Team
“Ordering is easy and delivery options are good and timely.
I have been buying fish from Regal for some years and the quality is great along with the service.”
“the first time i ordered it was delivered on time and still fresh , this second time i ordered it came on time but some of the fish had frozen itself in transit and the fillets where quit small compared to the last time , i will order again but if it comes like that again it will be the last time .”
Thank you for your review and feedback. I am very sorry to hear you comments with regards to your last order. I have ensured this has been logged with our Customer Care Dept. We will contact you to discuss this further. We will certainly look into this matter further.
Kindest regards from Regal Fish Team
“Been ordering from Regal Fish for 30 plus years. Have always been happy with their products and service from ordering to delivery. Couldn't ask for more.”
“Been with Regal fish for many years never been disappointed customer service second to none Price to me doesnt matter if the product is good and the fish is always excellent”
“Regal fish has been a very good source of quality fish products for us, we usually order the breaded haddock whick is great. We are often trying other products and have been ordering for some time now. The quality is first class but the prices can reflect that so if you are shoppping on a budget be carefull waht you pick.”
“Less likely to order on line as I used to do as the web site is not as user friendly and I object to paying for my fish weeks before it is delivered. The fish was fine when it arrived.”
Thank you for your review and comments. We inform our customers of our pending delivery dates approx 7-10 days prior to our scheduled date. If our customers order online it is a payment at the point of sale so depending on the date the order is placed the payment is processed. If you prefer to order nearer to the date as long as we have 2-3 days notice prior to our delivery date we can still make the delivery. We can also take the order over the phone and arrange a day for payment that is suitable for you if that helps, Kind Regards from The Regal Fish Team
“I was vey pleased with Regal fish although it was a bit pricey but the fish was excellent. It was well packed and chilled. We had some of it the same night it was delivered and it did not disappoint. It was absolutely delicious. There were no bones it it and it was filleted to perfection. Happy with my purchase , just wish it wasn't so pricey.”
