“Regal Fish always deliver exactly what you expect, good quality, fresh fish, whether it's chilled fresh pieces or pre-packed exciting new dinners ready to pop in the oven.”
Thank you for your review and feedback. We do apologise, our luxury range of fish cakes are now in packs of 2, however they are a slightly larger fish cake with an improved recipe. We have brought on an 'essentials' range which include cod fishcakes available in a pack of 12. Perhaps you would like to try these ones on a future order, please ask our Agent for further details next time we contact you.
Kind regards from the Regal Fish Team
“I've been purchasing my beautiful fresh cod and gorgeous fresh salmon from Regal Fish for just under 2 years now I think. I adore fish - neither me nor my husband ever knew fish could be so soft and fresh! As requested, it's always delivered skinned and boned. I tend to cook it simply, with some beautiful steamed fresh vegetables and either roast or new potatoes. I steam the fish or oven bake it with slices of lemon and cherry tomatoes on the vine etc. I am never, ever pestered with emails or calls. The staff are super polite and always helpful. I don't want my fish from anywhere else and can hardly ever wait for my next order.”
“I’d prefer not to be contacted so many times on my mobile. It’s an intrusion. I like to take my time and book online. The sales technique is very persistent and pressured.”
Thank you for your comments and review. I am sorry to hear this, we do appreciate how the calls may not be suitable for everyone depending on personal circumstances. We are always happy to accommodate our customers personal preferences of how they wish to be contacted. Please be advised that we also offer an email option whereby we can send our delivery date information every 6-8 weeks (but no calls) as a reminder. I have now amended your contact records for this option in the future. Please be assured it was not our intention to cause any intrusion. We trust this solution meets with your approval.
Kind Regards from the Regal Fish Team
“I ordered 2 x 500g salmon and I am expecting it to turn up in 2 packagings and not 1 big salmon. I felt I had been cheated with the pricing and how the way the order system works. Ended up I having to cut it up myself which made a mess in my kitchen.
The cod fish was badly managed too. The quality of the cod fish meat was bad.”
Thank you for your review and feedback. Please accept our apologies for your disappointment with the order on this occasion and it was not as expected. I have now passed on your comments to our Customer Care Dept, they will be back in touch with you to discuss this and offer a resolution for you. We value your custom and appreciate you flagging this up with us.
Once again we are sorry to hear of this matter.
Kind Regards from the Regal Fish Team
“Been buying from Regal Fish for a few years, always good quality fish at a reasonable price. Have had fresh and frozen products and even tried a few of the prepared dishes. Delicious and always delivered with a smile and a "there you are duck, enjoy". Easy to use website but also lovely telephone sales people too who are happy to help and offer advice.”
“I have purchased fishfrom Regal Fish for many decades. The staff are very friendly and helpful and there is a wide choice of products.
The fish is always declious and of good quality whether I buy the fresh or frozen variety.”
“Thanks for order. So far we have eaten chilli and lime coated salmon. We are use to eating hot food but really the chilli was overdone here. This is our first time ordering this so we won't again. But looking forward to our favourite Wellingtons. Helen”
“The products are always good quality, and the scampi is the nicest we’ve found. Delivery service is much better now we are given a rough idea of when it will arrive.”
