“I'd normally give 5 stars, but this time, I ordered 2 boxes of the smoked haddock wellingtons as part of my order, but received 2 boxes of salmon wellingtons instead.
I hadn't had any notification of change and there's no time to unpack on the doorstep.
As they are so expensive, I decided to eat one, instead of cooking two separate meals, but I dislike salmon and being lactose intolerant, the extra buttery sauce left me feeling queezy all evening.”
Thank you for your review, I am so sorry you received the incorrect wellingtons on this occasion. This was an error on our part and not a replacement product sent as we would always advise customers of any changes prior to a delivery. Please accept my apologies.
I have logged this with our Customer Care department who will contact you within 48 hours to discuss rectifying this matter for you.
Please do not hesitate to contact our head office anytime (01652 662100) should anything need to be raised with us so we are able to put it right for you.
We will be back in touch in due course.
Kindest regards the Regal Fish Team
“Our first delivery from Regal fish arrived on time. It looked really good but tasted even better. Amazing flakes of delicious cod. My next supply has been ordered and I look forward to it's arrival. Thankyou Regal fish”
“Fish wonderful, service great
Yet again let down by a poor Carrier, left fish on Doorstep in the sunshine, as it happens we were in, couldnt be bothered to even ring the bell and wait 30 secs”
Thank you for your review and comments, I am very sorry to hear your comments regarding your latest delivery. Please be assured this information will be passed onto out Courier company so they are aware of the incident. Please accept our apologies for any inconvenience this may have caused.
Kind Regards from the Regal Fish Team
“Having found brown shrimp unavailable for some reason at our local stores and supermarkets, for the Potted Shrimp starter at a family lunch, I was relieved to be able to buy in suitable quantity at Regal Fish; plus some smoked haddock fishcakes which have also disappeared from shop chilled cabinets. Delivery was not cheap for such a relatively small order, but it arrived on time, well packed for our parcel bin had we not been in. A useful online resource for quality seafood.”
