Pillow Wad Reviews

Name: Pillow Wad
Address: Rookery Farm, Hinton-in-the-Hedges, Rookery Farm, Hinton-in-the-Hedges, Northamptonshire
Rating: 4.90

4.9 Rating 290 Reviews

98 %

of reviewers recommend Pillow Wad

4.9

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Pillow Wad 5 star review on 29th April 2025

Dawn Anderson

Pillow Wad 5 star review on 14th April 2025

Clare Mathews

Pillow Wad 5 star review on 12th April 2025

Nic Terry

Pillow Wad 5 star review on 6th April 2025

Joanne Lau

Pillow Wad 5 star review on 12th March 2025

Zarah Houlihan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a mixture for my 14 bunny babies they all loved the timothy hay and the sawdust is so soft no sharp bits ,will be ordering the big bags now 🙂”

Pillow Wad 5 star review on 5th June 2024

Helpful Report

Posted 10 months ago

We're delighted to hear that your 14 little ones loved the Timothy hay and found the Woodshavings soft and comfortable! Thank you for your kind words and for choosing Pillow Wad. We're glad to know you'll be ordering the big bags next. If you need anything else, feel free to reach out. Happy munching to your bunnies! The Pillow Wad Team 🌿🐾

Posted 10 months ago

“My bunnies love Pillow Wad Timothy Hay. One has an allergy but doesn't react to this product. It's great quality, very well packaged and super easy to order.”

Helpful Report

Posted 10 months ago

Thank you for sharing your experience! We're thrilled to hear that your bunnies love our Timothy Hay and that it works well for your bunny with an allergy. Providing high-quality, well-packaged products that are easy to order is what we strive for. If you ever need anything else, please don't hesitate to reach out. The Pillow Wad Team 🌿🐾

Posted 10 months ago

“Had 2 deliveries now and both have been amazingly quick. Fab service and my bunny loves all her goodies, she will only eat pillow wad .”

Helpful Report

Posted 10 months ago

Thank you so much for your continued support and for taking the time to leave such a wonderful review! We're thrilled to hear that both of your deliveries have been quick and that your bunny loves her goodies. Providing fab service is our goal, and we're so glad we could meet your expectations. If you ever need anything else, feel free to reach out. Thanks again! The Pillow Wad Team 🌿🐾

Posted 10 months ago

“Really good quality, rabbit loves it. Delivered promptly. Really pleased 😀8”

Helpful Report

Posted 10 months ago

Thank you so much for your kind review! We're thrilled to hear that your rabbit loves our products and that it was delivered promptly. Your satisfaction is our top priority, and it's wonderful to know that you're really pleased. Thanks again! The Pillow Wad Team 🌿🐾

Posted 10 months ago

“As a new Rat owner i wanted to find a good quality bedding for them I haven’t managed to use the EcoNest bedding as of yet . I worked in an animal feed store some years ago and Pillow Wad was always one of our Best sellers Delivery and service was brilliant & quick , i was kept up to date all the way through”

Helpful Report

Posted 11 months ago

Thank you for sharing your experience! We're thrilled to hear that our delivery and service met your expectations and that you were kept well-informed throughout the process. It's wonderful to know that you chose Pillow Wad based on your past positive experience at the animal feed store. We look forward to hearing your thoughts once you've had a chance to use it. If you have any questions or need assistance, please don't hesitate to reach out. Welcome to the PW community, and thank you for choosing us for your pet care needs! The Pillow Wad Team 🌿🐾

Posted 10 months ago

“Can’t believe it, ordered yesterday morning and by lunchtime my hay arrived. My bun has Gastis and is awful at eating hay so ordered alfalfa hay and dandelion root, Bun is eating. Awesome thank you 🤩”

Helpful Report

Posted 11 months ago

Thank you so much for your fantastic review! We're thrilled to hear that your hay arrived so quickly and that your bun is enjoying the alfalfa hay and dandelion root. It's especially rewarding to know that our products are helping your bun with Gastis. If you ever need anything else or have any questions, please don't hesitate to reach out. Thanks again for choosing us! The Pillow Wad Team 🌿🐾

Posted 10 months ago

“Unfortunately we still do not have our product. It has still not been delivered”

Helpful Report

Posted 11 months ago

Good afternoon, We’re sorry to hear about the delay you are experiencing with your order and we understand how important it is for our customers to receive their orders in a timely manner. If you could please email us at orders@pillow-wad.co.uk or message via Facebook or Instagram we can look into this for you. As a small business, we deeply value direct communication with our customers, it allows us to better understand your needs and to provide the best service we can. In light of this, we would appreciate it if you could get in touch with us directly so we can resolve any issues straight away. This will give us the opportunity to help you as soon as we can. Once again, we’re sorry for any inconvenience caused and we thank you for your understanding and patience. We are all committed to ensuring that you have a positive experience with us. Will & Liz

Posted 11 months ago

“Excellent bedding and hay and the convenience of the subscription is brilliant”

Helpful Report

Posted 11 months ago

Thank you so much for your wonderful review! We're delighted to hear that you're pleased with our bedding and hay, and that you find the subscription service convenient. It's always our goal to make caring for your animals as easy and enjoyable as possible. The Pillow Wad Team 🌿🐾

Posted 10 months ago

“My two bunnies adore their pillow was hay and treats! The only one they will eat.”

Helpful Report

Posted 11 months ago

We're delighted to hear that your bunnies are such fans of our Pillow Wad hay and treats! Ensuring that your furry friends have access to their favourite goodies is always our top priority. If there's ever anything else we can do, please don't hesitate to let us know The Pillow Wad Team 🌿🐾

Posted 11 months ago

“Super fast delivery, my two buns love the farmers blend and Timothy hay.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback! We're thrilled to hear that your furry friends are enjoying our Farmer's Blend and Timothy hay. Delivering your pet's favourites promptly is always our goal, and we're glad to have met your expectations with our super-fast delivery service. The Pillow Wad Team 🌿🐾

Posted 11 months ago

“My bunnies love their hay! The products are fantastic, speedy delivery and great communication. Thank you”

Helpful Report

Posted 11 months ago

We're delighted to hear that your bunnies are loving our hay! Ensuring top-quality products and providing speedy delivery and great communication are our priorities. Thank you for your kind words and for choosing Pillow Wad. If you ever need anything else for your furry friends, we're here to help! The Pillow Wad Team 🌿🐾

Posted 11 months ago

“Good quality hay that's always dust free. My guinea pigs love it. Quick delivery and easy to order. Excellent customer service too. Easy to contact quick response. Thank you Pillow Wad”

Helpful Report

Posted 11 months ago

Thank you so much for your kind words! We're thrilled to hear that your guinea pigs love our hay and that you've had a positive experience with our quick delivery, easy ordering process, and excellent customer service. Providing top-quality hay and ensuring a smooth experience for our customers are priorities for us. If you ever need anything else or have any questions, don't hesitate to reach out. We appreciate your support! 🌾🐹 The Pillow Wad Team 🌿🐾

Posted 11 months ago

“Delighted with the quality of the product and blown away with the delivery. Literally on my door step 24 hours later at no additional delivery charge. Fantastic company who I will definitely be using again.”

Helpful Report

Posted 11 months ago

We're thrilled to hear that you're delighted with both the quality of our product and our speedy delivery service! Providing top-notch hay for your furry friends and ensuring it gets to you quickly is what we're all about. Thank you for your kind words and for choosing us. The Pillow Wad Team 🌿🐾

Posted 11 months ago

“Absolutely fantastic hay. My guinea pigs and rabbits love the meadow hay. Just got some of the course Timothy forage hay for the first time, loving it as well. Brilliant delivery time as well. Keep up the excellent work.”

Pillow Wad 5 star review on 30th April 2024

Helpful Report

Posted 11 months ago

We're thrilled to hear that both your guinea pigs and rabbits are enjoying our meadow hay, and that they're loving the coarse Timothy forage hay too! Providing top-quality hay for your furry friends is what we're all about. Thank you for your kind words about our delivery service—we strive to get your orders to you as quickly as possible. We appreciate your support and loyalty, and we'll definitely keep up the excellent work! 🌾🐰🐹 The Pillow Wad Team 🌿🐾

Posted 11 months ago

“We have used pillow wad for quite a few years now and our rabbits and guinea pigs love their medow hay and Timothy hay it's great to be able to buy it in bulk and it always comes on time. Very pleased with this company.”

Helpful Report

Posted 1 year ago

Thank you so much for your continued support! We're thrilled to hear that your rabbits and guinea pigs love our meadow hay and Timothy hay. The Pillow Wad Team 🌿🐾

Posted 11 months ago

“First time user and cannot fault their service. Ordered a small random selection to see what our newly adopted, blind in one eye 3 year old chinchilla may like and happy to report it's a thumbs (do they have thumbs) up from Loki as well.”

Helpful Report

Posted 1 year ago

We're thrilled to hear about your positive experience! It's great to know that our products workeed well for Loki, your newly adopted chinchilla. Thank you for choosing Pillow Wad, and we're here to assist you and Loki anytime! The Pillow Wad Team 🌿🐾

Posted 11 months ago

“My rabbits have Eco-nest in their litter trays and I've recently tried them on the course cut Timothy Forage hay. They can't get enough of it! Two very happy bunnies 🥰 Pillow Wad is a great company, always quick to answer with any advice or queries and I think their products are very reasonably priced for the quality.”

Helpful Report

Posted 1 year ago

That's wonderful to hear! We're thrilled that your rabbits are enjoying our coarse Timothy Forage hay. We love the Eco-Nest in litter trays. Thank you for your kind words about our company and products, it makes us super happy to hear. Thank you for supporting our company The Pillow Wad Team 🌿🐾

Posted 1 year ago

“5 stars 🌟 Great value, excellent delivery and Fudge loves the Farmers Blend.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star review! We're thrilled to hear that you find great value in our products, and we're delighted that Fudge loves our Farmer's Blend hay. Ensuring excellent delivery service is important to us, and we're glad it met your expectations. Thank you for choosing Pillow Wad 😊 The Pillow Wad Team 🌿🐾

Posted 1 year ago

“Pillow wad is the best, my rabbit loves their hay and straw so much. It is good quality.”

Pillow Wad 5 star review on 17th April 2024

Helpful Report

Posted 1 year ago

We're thrilled to hear that your rabbit loves our hay and straw! Ensuring top-notch quality is always our priority, and we're delighted that it's being enjoyed by your furry friend. Thank you for your kind words and for choosing Pillow Wad. The Pillow Wad Team 🌿🐾

Posted 1 year ago

“Exellent company. Very reliable, great quality and great customer service. Wouldn't buy from anywhere else.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words! We're delighted to hear that you find us reliable, with great quality products, and excellent customer service. Providing a top-notch experience for our customers is our priority, and we're grateful for your loyalty. Thank you for choosing Pillow Wad 🌾 The Pillow Wad Team 🌿🐾

Posted 1 year ago

Pillow Wad is rated 4.9 based on 290 reviews