Pillow Wad Reviews

Name: Pillow Wad
Address: Rookery Farm, Hinton-in-the-Hedges, Rookery Farm, Hinton-in-the-Hedges, Northamptonshire
Rating: 4.90

4.9 Rating 290 Reviews

98 %

of reviewers recommend Pillow Wad

4.9

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Pillow Wad 5 star review on 29th April 2025

Dawn Anderson

Pillow Wad 5 star review on 14th April 2025

Clare Mathews

Pillow Wad 5 star review on 12th April 2025

Nic Terry

Pillow Wad 5 star review on 6th April 2025

Joanne Lau

Pillow Wad 5 star review on 12th March 2025

Zarah Houlihan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company. Buns absolutely love their hay. I love how they clearly care about their ethics and the environment. Used customer service once and they were very quick and helpful.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words! We're thrilled to hear that your buns adore our hay and that you appreciate our ethics and commitment to the environment. Providing top-quality products while staying environmentally conscious is at the core of what we do. It's also wonderful to hear that you had a positive experience with our customer service team—we're here to help whenever you need us. Thank you for choosing Pillow Wad 😊 The Pillow Wad Team 🌿🐾

Posted 1 year ago

“Love our perfectly timed subscription of in our Bunnies opinion the best hay, straw, dandelion root and winter forage pack. The best deals, best quality and eco packaging. Pillow Wad literally has the whole package! Thank you again.”

Helpful Report

Posted 1 year ago

We're so happy to hear that you're loving your subscription! Providing the best hay, straw, dandelion root, and forage for your bunnies is our top priority, and we're delighted that they agree it's the best. It's wonderful to know that our subscription service offers you great deals, top-notch quality, and eco-friendly packaging—it's our goal to provide the whole package for you and your furry friends! Thank you for choosing Pillow Wad, and we look forward to continuing to provide for your bunnies' needs. The Pillow Wad Team 🌿🐾

Posted 1 year ago

“It came the next morning of me ordering and was shipping out very fast !! I ordered the small packet and small cardboard house to try, I have many animals in my care and this will be amazing! Can’t wait to order again soon”

Helpful Report

Posted 1 year ago

That's fantastic to hear! We're delighted that your order arrived so quickly and that our shipping process was speedy for you. The Pillow Wad Team 🌿🐾

Posted 1 year ago

“First time purchased. Quick delivery good size bags and good value for money. My bun seems happy so far. Will purchase again thank you 😊”

Helpful Report

Posted 1 year ago

Thank you for choosing Pillow Wad for your bunny's needs! We're thrilled to hear that you're happy with our quick delivery, the size of our bags, and the value for money. Most importantly, we're delighted that your bunny seems happy with our products. The Pillow Wad Team 🌿🐾

Posted 1 year ago

“As my rabbit has passed his twelfth birthday, his eyes have started becoming sensitive to dusty bedding. Other brands moved to 'super compressed' bedding which became dusty and useless. Pillow Wad, however, have maintained the natural strands of the bedding and it has really helped my old boy's eyes. He loves it! Trying out the farmer's choice hay selection, and so far the bunny seems to love it. This is now my go-to for all rabbit bedding.”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience with us! We're thrilled to hear that our natural bedding has been a game-changer for your senior bun, especially with his sensitive eyes. Maintaining the natural strands of the bedding is indeed a priority for us, and we're delighted that it has made a positive difference for your furry friend. The Pillow Wad Team 🌿🐾

Posted 1 year ago

“I feel guilty for not reviewing earlier! We’ve had a monthly subscription with Pillow Wad for about 1.5 years now, and there is just no understating the high quality and value for money of their products. Our herd of 15 piggies absolutely love their Meadow Hay, and won’t touch any other brand now! One of our piggies also has a very rare hay allergy, and this is the only brand that she agrees with. We are so grateful, and cannot wait to try the new forage hay mixes!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us! We're incredibly grateful for your continued support and loyalty over the past 1.5 years. It brings us immense joy to hear that your herd of 15 piggies loves our Meadow Hay and that it has become their preferred choice. We're also delighted to hear that our hay is suitable for your piggy with a hay allergy—it's our mission to provide products that all furry friends can enjoy safely. Thank you again for your kind words and for being a part of the Pillow Wad community. 🐹 The Pillow Wad Team 🌿🐾

Posted 1 year ago

“I’m a new customer and im so glad I found pillow wad! My guinea pig loves the meadow hay and the fusions immune boosters! They are both so fresh and not dry at all I will definitely be purchasing again!”

Helpful Report

Posted 1 year ago

Welcome to the Pillow Wad family! We're absolutely thrilled to hear that your guinea pig is loving our meadow hay and Immune Boosters. Providing fresh and high-quality products is our priority, and we're delighted that you've found them to be just that. Thank you for choosing us, and we're so grateful for your kind words. The Pillow Wad Team 🌿🐾

Posted 1 year ago

“Delivery service is fantastic . I’m so glad I came across Pillow Wad. Quality hay”

Helpful Report

Posted 1 year ago

Thank you for the 5 star review and lovely comments! The Pillow Wad Team 🌿🐾

Posted 1 year ago

“My 2 rabbits are so fussy when it comes to eating hay. I tried Pillow Wad and they love it. It's excellent quality, smells lovely and they really enjoy it. They love the Farmers Blend and the Timothy Hay. On my recent order I've bought the Timothy Forage mix for them to try. They can't get enough of the Dandelion Root either. Overall, I highly recommend Pillow Wad for choice and price and delivery is so fast too. Thankyou from 2 very happy bunnies 🐰”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience! We're overjoyed to hear that your two rabbits have found joy in our hay selection, especially the Farmer's Blend and Timothy Hay. It's wonderful to know they're enjoying the Dandelion Root too! We're thrilled to offer a variety that appeals to even the pickiest eaters. Your recommendation means the world to us! Here's to many more happy munching moments for your beloved bunnies! 🐰 The Pillow Wad Team 🌿🐾

Posted 1 year ago

“My guinea pig love the Timothy hay- great mixture of heads and stalks. Quick delivery service also”

Pillow Wad 5 star review on 27th March 2024

Helpful Report

Posted 1 year ago

We're delighted to hear that your guinea pig is enjoying our Timothy hay blend! Ensuring a great mixture of heads and stalks is key to providing them with a satisfying munch. If there's anything else we can do to make your guinea pig's dining experience even better, please feel free to reach out. The Pillow Wad Team 🌿🐾

Posted 1 year ago

“Mr and Mrs Charlie and Bernie Rabbit love it . Especially the farmers blend . Good value for money because they eat even if they sit on it ! Two very happy bunnies .”

Helpful Report

Posted 1 year ago

We're absolutely thrilled to hear that Mr. and Mrs. Charlie and Bernie Rabbit are loving our hay, especially the Farmer's Blend! Providing great value for money and keeping your furry friends happy is what we strive for. If there's anything else we can do, just let us know! The Pillow Wad Team 🌿🐾

Posted 1 year ago

“My bunnies love their hay from Pillow Wad. They have tried the meadow hay, Timothy hay and alfalfa. We are very pleased with them all. Very good quality hay and would recommend it.”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your experience with Pillow Wad hay! We're thrilled to hear that your bunnies are enjoying the variety of hay we offer. Ensuring the highest quality for your furry friends is always our top priority, and we're delighted that our hay has met your expectations. If you ever need anything else or have any questions, feel free to reach out. Your recommendation means a lot to us! The Pillow Wad Team 🌿🐾

Posted 1 year ago

“Sparkles and Dave our two guinea pigs love the hay from Pillow Wad. As they are only young, they can not get enough of the Alfalfa hay. As a customer, I find their products good value for money. Their website is easy to use and purchases are shipped quickly. I do not shop for anywhere else now.”

Helpful Report

Posted 1 year ago

We're so happy to hear that Sparkles and Dave are enjoying our Alfalfa hay! It's wonderful to know that we can contribute to their happy and healthy growth. Thank you for your kind words about our products and our service. We strive to offer great value for money and make the shopping experience as easy and enjoyable as possible for our customers. Your loyalty means the world to us! If you ever need anything else for Sparkles and Dave, you know where to find us. 🌟🐹🌾 The Pillow Wad Team 🌿🐾

Posted 1 year ago

“Absolutely dust free and great quality my rabbits love them”

Helpful Report

Posted 1 year ago

We're hopping with joy to hear that your rabbits are loving our hay! Ensuring top-notch quality and dust-free products is always our priority, so it's fantastic to know that we've hit the mark. Thank you for trusting us to provide the best for your furry friends. Here's to countless more happy munching moments together! 🐰🌟🌾 The Pillow Wad Team 🌿🐾

Posted 1 year ago

“This has been my first time buying hay online, I was concerned as I wouldn't be able to see or smell it first. I have been really impressed, as have the pigs, at the quality of the hay and will continue ordering. Very fast service too.”

Helpful Report

Posted 1 year ago

We're thrilled to have been your first online hay buying experience, and we're even happier to know that you and your pigs are impressed with the quality! We understand the initial concern about not being able to see or smell the hay beforehand, but we're so glad to have exceeded your expectations. Your satisfaction and your pigs' happiness mean everything to us. Thank you for your kind words and for choosing us!🌾🐹😊 The Pillow Wad Team 🌿🐾

Posted 1 year ago

“Prompt delivery. Easy to use website.”

Helpful Report

Posted 1 year ago

“Prompt delivery. Easy to use website.”

Helpful Report

Posted 1 year ago

We're delighted to hear that you had a prompt delivery experience and found our website easy to use! Making sure our customers have a seamless shopping experience from start to finish is always our goal. Thank you for choosing us! 😊🚚🛍️ The Pillow Wad Team 🌿🐾

Posted 1 year ago

“Was recommended pillow wad by a friend and so happy she did, the buns love the hay, this is my second purchase and think its good to support small businesses will definitely be buying again”

Helpful Report

Posted 1 year ago

Thank you so much for your glowing review! We're thrilled to hear that your furry friends are loving our Pillow Wad hay! There's nothing quite like knowing your buns are happy and content munching away. We truly appreciate your support for small businesses like ours—it means the world to us! Looking forward to serving you and your adorable companions again in the future The Pillow Wad Team 🌿🐾

Posted 1 year ago

“Fast delivery great prices!”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that you were pleased with our fast delivery and competitive prices. Providing convenience and affordability is always our goal, and we're delighted to know that we met your expectations. If you ever need anything else or have any questions, don't hesitate to reach out. We're here to make sure you continue to have a great experience with us. The Pillow Wad Team 🌿🐾

Posted 1 year ago

“My elderly bunny is fussy with his hay but tucked in to the Alfalfa. It smelt lovely and had a good texture”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us! We're thrilled to hear that your bunny enjoyed our Alfalfa hay. Ensuring the highest quality and freshness of our hay is a top priority for us, and it's wonderful to hear that the smell and texture met your expectations. If there's anything else we can do to support you and your bunny or if you have any questions, please feel free to reach out. The Pillow Wad Team 🌿🐾

Posted 1 year ago

Pillow Wad is rated 4.9 based on 290 reviews