Pillow Wad Reviews

Name: Pillow Wad
Address: Rookery Farm, Hinton-in-the-Hedges, Rookery Farm, Hinton-in-the-Hedges, Northamptonshire
Rating: 4.90

4.9 Rating 289 Reviews

98 %

of reviewers recommend Pillow Wad

4.9

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Pillow Wad 5 star review on 14th April 2025

Clare Mathews

Pillow Wad 5 star review on 12th April 2025

Nic Terry

Pillow Wad 5 star review on 6th April 2025

Joanne Lau

Pillow Wad 5 star review on 12th March 2025

Zarah Houlihan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful company. I have been ordering for a while now and the hay quality is excellent every time.”

Helpful Report

Posted 6 months ago

Thank you for your kind words and continued support! 🌿 We’re delighted to hear that you’re consistently happy with the quality of our hay. It means a lot to us to have loyal customers like you. If there’s anything you ever need, we’re always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“The best quality wood shavings, meadow hay and Timothy hay I have found. It's not dusty, the woodflakes are soft and the hay is a decent length. I like that it is made in the UK, comes in biodegradable packaging so helps reduce your carbon footprint. It is on the pricey side but the subscription and bundle options help to save some money and it's worth it - my guinea pigs are v happy!”

Helpful Report

Posted 6 months ago

Thank you so much for your thoughtful review! 🌱 We’re thrilled to hear that you’re pleased with the quality of our wood shavings, meadow hay, and Timothy hay, and that your guinea pigs are enjoying them too. We’re also glad the biodegradable packaging and UK production are important to you—it’s all part of our goal to reduce our carbon footprint. We know quality comes at a cost, so we’re happy that the subscription and bundle options help make it worth it. If you need anything else, we’re always here for you. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“The hay and dandelion roots are a big hit with my two rabbits. Brilliant ordering and delivery service. I am also adopting 2 guinea pigs! I'm sure they will appreciate the good quality products.”

Helpful Report

Posted 6 months ago

Thank you for your lovely review! 🌟 We're so happy to hear that the hay and dandelion roots are a big hit with your two rabbits, and it's great to know you’re pleased with our ordering and delivery service. How exciting that you’re adopting two guinea pigs! We’re sure they’ll love the quality products just as much. If you need anything, we’re always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Very good quality, guinea pigs love it, great delivery and subscription.”

Helpful Report

Posted 6 months ago

Thank you for your great review! 🌟 We're so glad to hear that your guinea pigs love the quality, and that you're happy with the delivery and subscription service. If you need anything else, we’re always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Fantastic products my furr baby's love every product I buy from pillow wad”

Helpful Report

Posted 6 months ago

Thank you for your lovely review! 🌟 We're thrilled to hear that your fur babies love every product you buy from us. If you ever need anything else, we’re always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“My bunny is really enjoying this lovely, high quality, dust free hay from Pillow Wad! I enjoyed the fact that the website was easy to use and my order arrived the very next day.”

Helpful Report

Posted 6 months ago

Thank you for your kind words! 🌟 We're so happy to hear that your bunny is enjoying our hay. It's great to know you found our website easy to use and that your order arrived the next day. If you ever need anything else, we’re always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“My rabbits love the hay and the bedding is great too. Super fast delivery and it came well packaged up.”

Helpful Report

Posted 6 months ago

Thank you so much for your lovely review! 🌟 We're delighted to hear that your rabbits are loving the hay and that the bedding is working well for them too. It’s great to know the super-fast delivery and secure packaging hit the mark. If you need anything else, we’re always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“All my own rabbits and the bunnies I foster love the timothy hay. It always arrives quickly. They also go mad for the dandelion root!”

Pillow Wad 5 star review on 12th October 2024

Helpful Report

Posted 6 months ago

Thank you for your lovely review! We're so happy to hear that both your own rabbits and the bunnies you foster love the Timothy hay—and that they go mad for the dandelion root! It’s great to know the speedy delivery is working well for you too. If you need anything else, we’re always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Prompt delivery and excellent product quality. Wood shavings indeed dust-free and soft and clean. Meadow hay sublime, smelling as sweet as fresh tea leaves!!”

Helpful Report

Posted 6 months ago

Thank you for your lovely review! 🌿 We're so glad to hear that you enjoyed the prompt delivery and excellent product quality. It's wonderful to know that the wood shavings are living up to their dust-free promise, and we're thrilled you found the meadow hay to be sublime! If you need anything else, we’re always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Excellent quality hays and straw, that I tried for my small pets in a mixed sample package of smaller sizes. Handy Mix and Match. I have always used the Meadow hay, but I wanted to sample the Farmers Choice and the Timothy....the opportunity to select my own choices in smaller samples has been perfect, and all my selections have been animal approved! The order was swiftly sent out, delivered without any difficulties, my requested safe place option was honoured and the package was securely wrapped and protected. I am extremely happy on all counts, including costs and will repeat my ordering exercise in the near future. Thank you Pillow Wad.”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review! 🌟 We're so pleased to hear that you and your small pets have enjoyed the mix and match, and that all your selections have been a hit! It's great to know you appreciated the swift delivery, secure packaging, and that your safe place request was honoured. We're delighted you're happy with the overall experience, including the costs, and look forward to your next order. Thanks again for your kind words! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“I have tried nearly all of the Pillow Wad products and my rabbits definitely approve. The products are always excellent quality and very fresh. You can smell the flowers in the Flower Forage. The hay and straw are dust free and my rabbits love the Farmers Mix the best. I love how you can make up a bundle and definitely think that it is value for money. I love that I can get all the things I need for my rabbits from one place without having to leave the sofa and the delivery is always be first class. PS - Love the new resealable bags for the snacks!”

Helpful Report

Posted 6 months ago

Thank you for your fantastic review! 🌸 We're thrilled to hear that your rabbits give their full approval of our products, especially the Farmer's Blend. It's wonderful to know that you appreciate the freshness, dust-free quality, and the beautiful scent of the Flower Forage. We're also glad the bundles and resealable forage bags are a hit! Knowing you can get everything you need for your rabbits with first-class delivery, all from the comfort of your sofa, makes us so happy. If you need anything else, we’re always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Usually buy from pet stores bur hard to find so subscribed here. Fast delivery and my hammys and gerbils love it. Good for burrowing and easy clean up. Only issue was one bag had a split other than that perfect x”

Helpful Report

Posted 6 months ago

Thank you for your feedback! 🌟 We're so glad to hear that your hamsters and gerbils are loving our products, especially for burrowing. We apologise for the split bag and appreciate you bringing it to our attention— we'll make sure to keep an eye on that. If you need anything else, we're always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“The hay I was buying online was brown and didn’t smell right, but since I switched to a monthly subscription, it is green and fresh and smells lovely. The rabbits are very happy!”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience! We're thrilled to hear that since switching to our monthly subscription, the hay has been green, fresh, and smells lovely. It's great to know your rabbits are happy with the change! If you need anything else, we're always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Brilliant company with top quality feeds. My two guinea pigs love it.”

Helpful Report

Posted 7 months ago

Thank you for your wonderful review! 🌟 We're so happy to hear that your two guinea pigs love our top-quality feeds. If you ever need anything else, we're always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“My bunny absolutely loves covering himself over with the straw and he loves the hay.”

Helpful Report

Posted 7 months ago

Thank you for your lovely review! 🌟 It's so sweet to hear that your bunny enjoys covering himself with the straw and loves the hay too. If you ever need anything else, we're always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 6 months ago

“Always top quality.”

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Posted 7 months ago

“Great service”

Helpful Report

Posted 7 months ago

Thank you for your kind words! 😊 We're so glad you had a great experience with our service. If you ever need anything, we're always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 7 months ago

“Good quality hay and forage! Fast delivery, also very affordable. My rabbits love the Farmers blend and Timothy hay.”

Helpful Report

Posted 7 months ago

Thank you for your lovely review! We're so glad to hear that your rabbits love the Farmer's Blend and Timothy Hay. It's wonderful to know you appreciate the quality, fast delivery, and affordability of our products. If you need anything else, we're always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 7 months ago

“Pillow Wad products are wonderful, my 10 house bunnies love them, usually I order farmers blend, econest, and the all the herbs, a firm favourite, fast delivery, well packaged and their insta uploads are fun to watch and very informative 😀”

Helpful Report

Posted 7 months ago

Thank you for your amazing review! 🌟 We're so happy to hear that your 10 buns love our Farmer's Blend, Eco-Nest, and herbs—sounds like they're real fans! It's great to know you enjoy our fast delivery and packaging, and we're thrilled you find our Instagram uploads fun and informative. If you need anything else, we're always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 7 months ago

“My four rabbits love the meadow hay and they are very fussy.They go through so much I have ordered lots more. It is also great quality”

Pillow Wad 5 star review on 31st August 2024

Helpful Report

Posted 7 months ago

Thank you for your wonderful review! 🌼 We're so pleased to hear that your four fussy little ones love the hay. It's fantastic that you've ordered more, and we're happy to know you find the quality great. If you need anything else, we're always here to help. Thanks again! The Pillow Wad Team 🌿🐾

Posted 7 months ago

Pillow Wad is rated 4.9 based on 289 reviews