PharmacyOnline.co.uk Reviews

Name: PharmacyOnline.co.uk
Rating: 4.74

4.7 Rating 3,905 Reviews

93 %

of reviewers recommend PharmacyOnline.co.uk

4.7

Based on 3,905 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PharmacyOnline.co.uk:

Registered UK online pharmacy & doctor service. Providing a wide range of over the counter products & prescription medicines as well as offering free online Doctor consultations for a variety of conditions.

Visit Website

Phone:

0141 952 5918

Email:

hello@pharmacyonline.co.uk

Location:

32, Welbeck Road, Glasgow
G53 7SD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received package day late and still waiting for refund for paying next day delivery”

Helpful Report

Posted 3 years ago

Hello, We are very sorry for the inconvenience caused by the delay on your order. Our utmost priority has always been customer safety and satisfaction, which is why we offer our same day dispatch service. However, we have advised on our website that both Royal Mail and DPD are experiencing delays due to the ongoing Covid-19 restrictions, which could result in some orders being a day late. We cannot control delays caused by the courier services through this period as delays can be due to various restrictions and uncontrollable circumstances. We appreciate your understanding and will aim to further improve our services.

Posted 3 years ago

“I am still waiting for a refund from January on a faulty item. But I recently ordered an item and it came in one piece”

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Posted 3 years ago

“When buying drugs, a lot of time is spent reading the questions and then writing down the answers. Small assortment of goods.”

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Posted 3 years ago

Hi Elena, Thanks for your feedback. We ask questions for every supply of medication to keep you, the patient, safe. Without doing so we cannot determine if a patient is suitable for treatment. We hope this information helps

Posted 3 years ago

“Service was polite and prompt, but the servers sometimes get my name wrong. I might be the Scots accent on my part though...”

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Posted 3 years ago

“Delivery said next day delivery, but found i waited 3 days so quite dissatisfied”

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Posted 3 years ago

Hi Shelley, We can see that you selected Royal Mail tracked 24 as your courier service. This is not a gauranteed next day delivery service. You also placed your order on a Sunday, which is not q recognised working day for Royal Mail. We do apologise you had to wait slightly longer for your delivery but we do not unfortunately make the rules for Royal Mail timeframes for delivery. Thanks

Posted 3 years ago

“Pharmacy were quick to despatch my order for next day delivery but didn't actually receive it till 3 days later! Not sure why!”

Helpful Report

Posted 3 years ago

Hi Vicki, We can see that you selected Royal Mail Tracked 48 for your courier service. This is not a next day service, nor is it a gauranteed 48 hour delivery service as stated on the Royal Mail website. We are unfortunately powerless to speed up the delivery times, especially during this busy period. We hope this doesnt put you off using Pharmacy Online again in the future.

Posted 3 years ago

PharmacyOnline.co.uk is rated 4.7 based on 3,905 reviews