“Thank you so much for your kindness and help throughout this time. Wvery aspect of your service has been impeccable and now my Bongo is home with me. You are wonderful”
“The service we received was impeccable throughout, each person we dealt with along the way had a lovely manner about them and really made us feel at ease, especially the man who collected our little beardie. I would absolutely recommend the service to anyone. We got our girl back today, at home were she belongs. Thank you all for everything.
P.s. The candle is a really lovely touch. Thanks again.”
“Excellent and professional service received throughout the sad loss of my cat Missy.
The knowledge that everything was taken care of in a dignified manner helped me tremendously at my time of grief.”
“From the first phone call to our beloved dogs ashes being returned the staff were always kind, caring and patient with me which made the process easier.”
“Really chuffed with the service provided by Procare! Polite customer service and the driver that came was lovely and caring. I’d highly recommend. Thank you. xx”
Hi Carole,
Thank you for taking the time to leave your feedback!
We're sorry to hear that you were not happy with what Winnie was returned to you in. After checking this further, we can see that you was asked at the point of booking if you'd like an urn or ashes casket, however, the free scatter box was chosen.
We did however return Winnie in a beautiful presentation bag accompanied by a candle. If you'd like to purchase an urn or ashes casket you can do so by calling 0330 124 0996.
Thank you for trusting Procare with Winnie, we're very grateful!
Yours Sincerely,
Customer Welfare Team
“Service was prompt and staff excellent.
My only reservation was that I ordered a fur trimming for my tricolour dog, and what came back was just black and white.”
Hello Helen,
Thank you for taking the time to leave your feedback, we're thrilled that you were happy with the service provided.
We're so sorry that we didn't manage to catch all of your pets colours. This has been fed back internally.
If we can be of further assistance please do contact us!
Yours sincerely,
Customer Welfare Team
“I couldn't of asked for a better service . Thank you so much took alot of stress off me at such a hard time and received my ashes back in a lovely box and with a lovely candle and certificate . Was quick and comunicated all the time with me. All lovely genuine people . Would definatly recommend this service at such a hard time”
