“It was not a great experience. I had ordered 3 items, had paid for them and 2 of them were unavailable! I ordered second time the same item (paid second delivery fees!) in different colour and received wrong size.
I returned the item in the shop without any problem.”
So sorry to hear about this and we value your review. I am glad you received your return via our stores without any problem. Please reach out to customer services: info@pamelascott.com or through our contact form on the website, or our social channels and they will always make sure you do not have to pay for a second delivery fee in this instance. Thanks again
Thanks for your review. Sorry to hear about the length of the delivery timeframe - once it leaves our warehouse the order is then in the hands of our delivery partner. I note you mentioned Nov 30th which was just after Black Friday which would have been an extremely busy period for all delivery companies. Tracking details are included on a link on your Order Dispatch email. Please make sure to reach out to our Customer Care team info@pamelascott.com if any queries at all. Thank you
“Online purchase. The Dress was a good fit. Arrived on time.
The big problem was it had the security disk still attached to it which meant traveling to store to a store some distance away urgently to have have it removed before the event. Which was a nuisance.”
“Disappointed in the dress. I didn't like the tulle addition, it spoiled the line. The worst part was discovering the size marked on the dress itself was 14 when I bought size 18”
“First two orders excellent. Third order I placed 30th may, not received yet. Despite messaging and mailing several times but to no avail. Still waiting.”
“was delivered the incorrect item..... perhaps you should have someone checking each order before it leaves. Customer Service were helpful & did their best to resolve the situation”
“I did a purchase in March for a jacket - a143229- and jacket was fault on receipt I started engaging with customer service 6th April, and I don't no what the issue is but I got acknowledged but had to email every day to get an update on my question I was advisesd new jacket would come, I didn't know when, ,and then last email was jacket and gift..... Follow thru on emails of queries is a concern - particularly when they are related to the same query... today we received new jacket - but nobody took the old jacket..... v frustrating”
“Having ordered an incorrect size , I had to reorder the next size up and it cost me €9 postage for that reason I wouldn't purchase online with this store again but if that policy were to change as a lot of stores look after the postage I'd be happy to shop again, my purchase which was a gilet however was fab and I love it”
