“The delivery was very slow, the item I ordered was a vague size and when it came, its quite poor quality and had a small hole near the pocket flap.
I had already worn it so couldn't return.”
Hi Hayley.
Many thanks for your feedback, it is truly appreciated.
Hayley, we want to assure you we strive to give our customers as much as information possible regarding the sizing of our garments and for the Free Size in particular, which we always put in the description of the product.
As for the small hole in the garment - our Customer Support will get in touch with you shortly to resolve the matter for you.
In the future, if you have any questions, please do not hesitate to email us at infor@pamelascott.com. We are always happy to answer any queries and to help.
Best wishes,
Pamela Scott Customer Support
Hi Marie.
Thank you so much for your feedback, we truly appreciate it.
Marie, as you have noticed, we recently upgraded our website and the selection screen is indeed different. We are constantly working to make your experience as smooth as possible.
If you have any queries we are always happy to help, so please do not hesitate to contact us at info@pamelascott.com
Best wishes,
The Pamela Scott team
“Quality of purchase was lower than expected given the price.
Returned the product without issue through the post but I had to pay postage which will put me off using the online shopping service in the future”
Hi Niamh,
Many thanks for your review, we appreciate your time.
Niamh, we are truly sorry you were not happy with your purchase, we have passed on your feedback to our Buying Department. One of our priorities is to provide our customers with high-quality products that will make them feel their best.
If you have any further questions or concerns, please do not hesitate to reach out to us at info@pamelascott.com
Best wishes,
Mira
“Hi. The service was just too slow. It was fine apart from that. I ended up buying a second pair of trousers from your shop in Rathfarnham and retuning the online pair when it arrived. I think it took about 10 days.”
Hi Pauline.
Many thanks for your feedback, it is truly appreciated.
Pauline, please accept our apologies for the less than great delivery service around the time you purchased your item. We work with An Post and at that time they had an issue with their system - that is why your order was not delivered as promptly as it would usually be.
Once again, we offer you our apologies for the inconvenience, as it is not the level of service we strive to provide to our customers. If you have any queries or comments, please do not hesitate to contact us at info@pamelascott.com
We wish you all the best and we look forward to seeing you again soon.
Best wishes,
Mira
“Online shopping was great but very disappointing in store experience. Dress which I reserved and which was in stock centrally was never sourced for me. When I went back to store they told me it was unavailable but dress is still available online!”
Hi!
Many thanks for your review, we truly appreciate the feedback.
Please accept our apologies for the miscommunication, we will investigate what went wrong there. In the meantime, our Customer Support will be in touch with you shortly.
Once again, please accept our sincere apologies for the inconvenience.
Best wishes,
Mira
“Shoes look great and are great quality, unfortunately they are really uncomfortable to wear, they’re too heavy to have no back on them so they constantly slip off your feet. It’s a shame.”
Hi!
Thank you for taking the time to write us a review, we truly appreciate it.
We are very sorry you were not completely happy with our product. We have passed on your feedback to our Buying Team.
If you have any queries or comments, you can always contact us directly at info@pamelascott.com
Best wishes,
Mira
“ordered a vintage leather look jacket and received an awful plastic looking replacement , on trying to return it to a local store they had a lot of difficulty trying to return it due to wrong tags etc ... wouldnt buy online again , but am a fan of the store.”
“Disappointed. Bought a lovely long grey cardigan but after a few wears (not washes) it started bobbling. Quality though heavy and seemed good when I received was poor”
Hi Eimear.
Many thanks for your feedback and we truly apologize you are not happy with the product.
Can we please ask you to contact our customer service at info@pamelascott.com and we will sort this for you.
Many thanks!
Pamela Scott Team
Hi Bernie.
Many thanks for your feedback.
Bernie, we are truly sorry that you are not happy with your order. Can I please ask you to contact our Customer Service at info@pamelascott.com and we will sort it out for you.
Best wishes,
Mira
“I was disappointed that I had to pay both times for returns from same order, it puts me off ordering online. There's no Pamela Scott in Sligo to return items to.”
Hi Martina.
Many thanks for your feedback, it is much appreciated.
Our returns policy does indeed state you have to pay for any returns, but in the future even if you want to return items from 2 separate orders you can do so as one package.
Martina, if you ever have any questions when placing an online order with us we are more than happy to answer them - you can either email us on info@pamelascott.com or message us on social media.
Best wishes,
Pamela Scott
“Hi there,
I had gotten a small size coat for my Mom as this is her size with other coats. It was way too small. I had to pay €9.50 to return it. It was disappointing that that it isn't true to size as she really liked the look but way too small.”
Hi Miriam.
Many thanks for your feedback, it is much appreciated.
Our Customer Service will be in contact with you shortly to help.
In the meantime, if you need anything else, please let us know.
Best wishes,
Mira
“Castletroy limk ..one of the workers was fabulous and so helpful with dress om sale rack .The stress levels on the worker that served me was apparent ,i waited ages to be served as both were back in the store searching for a shoe .i had to call to be served because needed to get to school runs ..Not even a thank you did I get ..never took off my loyalty card discount and hadn't the manners or customer personality to apologise ..I am a frequent buyer of pamela scotts but buying in this store would put me off ..”
Hi Marian,
Many thanks for your feedback, it is much appreciated. We are truly sorry to hear you did not have a good experience in our store. As we do with every feedback, we will follow up on this.
Marian, if there is anything else we can do for you please let us know and we do hope we will see you back shopping with us soon.
Best wishes,
Mira
“Received the incorrect item. Messaged the customer support who seemed to deal with the issue quickly, only to receive a partial refund not a full refund because of their error.”
Hi Catherine.
We are so sorry to hear about the mix-up with your order. We take our customers' experience very seriously and we truly appreciate your feedback in this case.
I know it has been resolved now but if you need anything else, please let us know.
Best Regards,
Mira
“Very disappointed in processing refund on receipt of returns. On enquiry about my refund I was told they had not received my returns, I sent them a copy of An Post tracking no which stated my returns were delivered to Pamel Scott . They then asked me what dress did I return, when in fact I returned 2 dresses and kept one. I then got an email to say they were going to send refund to my account as a gesture of goodwill???? , as they did not receive my returns despite the fact that I had sent a copy of confirmation by an post confirming delivery!!! This was totally acceptable in my opinion and I was not given any explanation as to what the problem was. Certainly, I will not be buying anything online from Pamela Scott, an extremely frustrating and disappointing experience.”
Hi Geraldine.
We are truly sorry about your experience with your order. Keeping our customers happy is our main priority, so we’re disappointed that we didn’t meet your expectations.
Thank you very much for your feedback, we have taken into account all the points you have made.
If you’d like to discuss this further, please don’t hesitate to contact us.
Kind regards,
Mira
“VERY DISAPPOINTED AS MY DELIVERY ONLY ARRIVED 3RD JANUARY, I HAD ORDERED DECEMBER 14TH
XMAS GIFTS WHICH NEVER CAME.
USUALLY DELIVERY IS SPOT ON BUT NOT THIS TIME.
HAD TO BUY MORE GIFTS TO REPLACE THE ONES I RECEIVED JANUARY 3RD”
“I ordered 3 items, which I paid for, one was not in stock which to me is a your system not working effectively and I have not had a refund for it yet.”
