Hi Tina!
many thanks for your feedback and bringing this to our attention
I did contact our delivery service and unfortunately they were unable to locate your parcel. Therefore I have already dispatched a replacement order. You should receive this shortly
If you ever have any queries at all with items, deliveries, orders etc than do not hesitate to reach out to our customer services team at info@pamelascott.com
Best Wishes
Ashyra
Hi Tina!
many thanks for your feedback and bringing this to our attention
I did contact our delivery service and unfortunately they were unable to locate your parcel. Therefore I have already dispatched a replacement order. You should receive this shortly
If you ever have any queries at all with items, deliveries, orders etc than do not hesitate to reach out to our customer services team at info@pamelascott.com
Best Wishes
Ashyra
Hi Mury!
many thanks for bringing this to our attention. I have investigated this order and can see there was a minor IT error on this item which has now been corrected. This is why you had received the wrong item initially. I do apologise for the inconvenience this caused
The item you were looking at is actually priced at €99.95. As this was an error on our side I can offer you this stunning item at 50% off. I have emailed an invoice out to you for this price.
let me know if you would still like to proceed with this order, many thanks
Ashyra
“Recently had bought three items from Pamela Scott, gilets and coat.All were on special offer.Quality absolutely excellent! Delivery time is so quick, basically one day after you have paid.Size and colour just like on the model! Absolutely love it and fits very well!”
“Returned the product i bought as it was very poor quality. The ties on the front of the wool cardigan were not sewn on properly and the overall quality of the garment was really poor. Quality did not reflect the price point.”
Hi Customer!
many thanks for leaving your honest feedback!
I am so sorry to hear you have received a cardigan that did not suit. We want to avoid our customers receiving items they aren't best happy with. It is not at all feedback we like to hear. I would like to resolve this issue. I would recommend trying an exchange as I believe you may have received a one off. The cardigan on your order has sold very well, its one of our best sellers and we have received very positive feedback on this item from many of our customers.
I will email directly to arrange an exchange, if you could confirm that your happy to go ahead with this
I really hope this helps. If you ever have any queries at all with items, deliveries, orders etc than do not hesitate to reach out to our customer services team at info@pamelascott.com
“Online delivery arrived promptly. I needed to change shoes to a smaller size, rang the shop in Stillorgan and was able to just pop in and exchange shoes. Super service and very friendly, professional staff in Stillogan.”
