“Purchased Ana Montana relaxed fit trousers as I have purchased the other style over the last few years. These trousers are not up to the usual standard at all…”
Thank you so much for taking the time to share your feedback on your recent experience at Pamela Scott. We truly appreciate customers like you who provide us with honest reviews, as it helps us improve our products and services.
Firstly, we would like to sincerely apologise for the inconvenience you faced with the purchased Ana Montana relaxed fit trousers. We understand that they did not meet the usual standard you have come to expect from us. We apologize for any disappointment or frustration this may have caused.
We value your continued support over the last few years and understand your concerns regarding the quality of these trousers. To help us further address this issue and make necessary improvements, we would be grateful if you could provide more specific details regarding the specific areas where the trousers fell short of expectations.
Your feedback is invaluable to us, as we strive to enhance our offerings and ensure customer satisfaction. We genuinely care about your experience and want to make things right. If there is anything else you would like to share or if there is any way we can make your future interactions with Pamela Scott more enjoyable, please do not hesitate to let us know.
Once again, thank you for your time and for bringing this matter to our attention. We look forward to serving you better in
“Jogger Bottoms had to be returned due to terrible quality. The front seam was barely stitched. I didn't even try them on. They should never have been sent out in that condition. Customer service on return to store was good, but I ordered online, so as I wouldn't have to travel to the store, pay parking etc.”
Hi Monica!
many thanks for bringing this to our attention. I'm so sorry to hear you received a damaged pair of joggers. This is not at all feedback that we like to here. I'm more than happy to send out a replacement pair and will reach out to you directly.
I hope this helps
many thanks
Ashyra
“Only for Ashyra I don’t think I’d buy from you again . She was so efficient and courteous on all of my correspondence. I received the wrong shoes on two occasions!! . The follow up was excellent but I had to cancel my original order due to an inefficient system!”
“Although I ordered my usual size it was too big. And to long. The quality of the material was very poor. Dress reased very easily. I returned my purchase and recieved my refund within 3days. Delivery was also very prompt.”
Dear Dorothea,
Thank you so much for taking the time to share your valuable feedback regarding your recent experience with Pamela Scott.
I'm so sorry to hear you were not happy with this dress. This dress is very summery, its light weight fabric and very feminine and sells very very well. We have not had any negative feedback on this style before. I would perhaps advise trying our premium brands like Gerry Weber and Joseph Ribkoff. I will send you a few suggestions.
If you ever find our maxi dresses are too long I would also suggest asking your nearest seamstress to take up the dress to a more suitable length for you. We do have this service within walking distance to most of our stores.
I hope this helps, many thanks
Ashyra
Thank you so much for taking the time to share your feedback about your experience with Pamela Scott. We appreciate your kind words regarding the dress you purchased. It's great to hear that you loved it!
However, we are sincerely sorry to learn about the delay in dispatch and delivery. We understand that this inconvenience has impacted your overall experience, and we apologize for any frustration it may have caused. We have reviewed your order details and can see that this order was placed on 23rd June, it was dispatched rom our warehouse on 28th June and was delivered to you on 29th June. This is with in our turnaround time of 3-7 working days. The link below further explains our delivery processes and policy:
https://www.pamelascott.com/pages/delivery-and-shipping
Once again, thank you for bringing this matter to our attention. Your feedback is highly valued, and we are committed to ensuring that our customers have the best possible experience when shopping with us. We look forward to hearing from you and working towards a resolution.
Warm regards,
Ashyra Bristol
Pamela Scott Customer Support
Thank you so much for taking the time to provide us with your feedback regarding your recent experience at Pamela Scott. We genuinely appreciate your valuable input, as it helps us identify areas where we can improve.
We are truly sorry to hear about the issues you encountered, specifically the damaged box and the worn shoes. This is certainly not the level of quality we strive to deliver at Pamela Scott, and we apologize for any inconvenience caused by this oversight.
To rectify this matter, we would like to ask for your assistance in helping us understand how we can make things better. Could you kindly provide further details regarding the damaged box and the condition of the shoes? This will allow us to investigate the matter thoroughly and take any necessary steps to prevent such occurrences in the future.
Once again, we sincerely appreciate your feedback and your willingness to share your experience with us. We value every customer's opinion, as it guides us towards providing exceptional service and products. Our team is committed to ensuring your satisfaction, and we hope to have the opportunity to make it up to you soon.
If there is anything else you would like to share or any further assistance we can provide, please do not hesitate to reach out to us.
Thank you for your understanding and
“Jacket was of poor quality, and had to be returned . Cost of delivery was €4.50 and cost of return was €4.95 nearly €10 was paid out , so I won't be shopping with this company any more.”
Dear Marion,Thank you very much for taking the time to share your feedback about your recent experience with Pamela Scott. We truly appreciate your honesty and value your input.
We sincerely apologize for the inconvenience you encountered regarding the poor quality of the jacket you purchased. This is certainly not the level of quality we strive to provide, and we understand your frustration in having to return it. We apologize for any disappointment caused by this issue.
We also understand that the costs associated with delivery and return can be frustrating. We apologize for any inconvenience caused by the additional expenses amounting to nearly €10. We understand why this would deter you from shopping with us in the future.
We truly value your business and would like to make things right. We kindly request your assistance in helping us improve our services. Could you please provide us with further details on how we can make this situation better? Your insights are extremely valuable to us, and we will work diligently to address the issues you have brought to our attention.
Once again, we apologize for any inconvenience caused, and thank you for bringing this matter to our attention. We hope to have the opportunity to regain your trust and serve you better in the future.
Best regards,
Pamela Scott Customer Services
“The dress I ordered was not the one delivered though I was charged for the more expensive style (which is the one I wanted) The result of the mistake made in the despatch of my order meant I had to drive to a local store to return and get the correct dress (luckily they had my sixe and the correct style of dress in stock)
The girls in store at 1 minute to closing time couldnt have been more helpful (Carlow)”
Dear Myra,Thank you so much for taking the time to share your feedback about Pamela Scott. We truly appreciate your input and apologize for the inconvenience you experienced.
We are sincerely sorry that the dress you received was not the one you originally ordered, especially since you were charged for the more expensive style that you wanted. We understand how frustrating this must have been for you.
We are glad to hear that our Carlow store was able to assist you in returning the incorrect dress and providing you with the correct style and size. Our team prides themselves on delivering excellent customer service, even at closing time.
We value your business and want to ensure that we make things right. Could you please let us know how we can make your experience with us better? Your feedback is essential in helping us improve our processes and avoid any similar issues in the future.
Once again, thank you for bringing this matter to our attention. We appreciate your understanding and look forward to serving you better in the future.
Warm regards,
Pamela Scott Customer Services Team
Dear Monica, Thank you so much for taking the time to provide us with your valuable feedback about your experience at Pamela Scott. We genuinely appreciate your thoughtful review and apologize for the inconvenience caused.
We are sorry to hear that the item you returned had too much material and remained voluminous even after sizing down. This is definitely not the quality we strive to deliver to our customers, and we apologize for falling short on this occasion.
Your feedback is essential to us, as it helps us understand where we need to improve. We want to ensure that all our customers have a positive experience when shopping with us.
If you have any specific suggestions on how we can make things better, we would greatly appreciate it. Your input is invaluable to us, and we genuinely want to address any issues you faced.
Once again, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused, and we look forward to better serving you in the future.
Warmest regards,
Pamela Scott Customer Services Team
“I bought shoes on line. I got one 39 and one 40. I travelled from Killenard in Co Laois to return them to the White Water. There was very little made of it. I had to ask for my postage to be refunded and I don't think it went down very well. The overall impression for me was not we are so sorry this has happened. I did not have the shoes for the occasion I needed them for and had to wait for the 39s to come in when I had to travel again to the White Water to collect them. Overall, not very satisfactory.”
Dear valued customer,Thank you for taking the time to share your feedback regarding your recent purchase from Pamela Scott. We genuinely appreciate your honesty and apologize for the inconvenience caused by receiving shoes of different sizes.
We sincerely apologize for not addressing your concerns with the utmost care and empathy you deserved. Rest assured, this issue will be addressed with our team to ensure that such incidents are not repeated in the future. We understand the frustration you experienced when the shoes were not available for the occasion you needed them for, and the subsequent inconvenience of having to make another trip to collect the correct size.
To make things better, we would love to hear more about your experience and any further suggestions you may have. Your satisfaction is our top priority, and we strive to provide excellent customer service. Please feel free to reach out to us with any additional details or concerns so that we can work on improving our services.
Once again, thank you for bringing this matter to our attention. We value your support and hope to regain your trust in the future.
Best regards,
The Pamela Scott Team
Dear Cecilia,Thank you so much for taking the time to share your feedback about your experience at Pamela Scott. We truly appreciate your honesty and for bringing the issue to our attention.
Firstly, we would like to sincerely apologize for the inconvenience caused by the small hole in the dress you purchased. We understand how disappointing this must have been for you, especially considering the overall positive service you received.
Your feedback is invaluable to us as we strive to ensure that all our customers have a seamless shopping experience. We would like to make things right for you and address any concerns you may have. Could you kindly provide us with more details regarding the dress and the specific issue you encountered? This will help us investigate the matter thoroughly and prevent such occurrences in the future.
Once again, we are sorry for any inconvenience this may have caused you, and we are committed to rectifying the situation. We appreciate your support and look forward to hearing from you soon.
Warm regards,
Pamela Scott Customer Services Team
“Sent back gold dress with pink star as arrived with a rather noticeable pulled thread in the front . I returned to shop, got dress refunded but not delivery charge. How is that fair if you received it faulty.”
Thank you so much for taking the time to provide us with your feedback regarding your recent experience at Pamela Scott. We sincerely appreciate your valuable input and please accept our apologies for the inconvenience caused.
We are deeply sorry to hear about the rather noticeable pulled thread on the gold dress with pink star that you received. We understand how disappointing and frustrating it must have been for you. Our utmost priority is to deliver the highest quality products to our customers, and we apologize for falling short of that expectation in this instance.
Regarding the delivery charge, we understand your concerns and agree that it is unfair to ask you to bear the cost of a faulty item. This oversight is completely contrary to our policies, and we sincerely apologize for the inconvenience caused. We assure you that we will review our procedures to ensure that such errors are not repeated in the future.
To assist us in making things better, could you kindly let us know what we can do to rectify this situation to your satisfaction? We genuinely value your feedback and want to ensure we meet your expectations in terms of both product quality and customer service. Your insights will be instrumental in helping us improve and serve you better in the future.
Once again, we sincerely apologize for any inconvenience caused and thank
Dear Catherine, Thank you so much for taking the time to share your experience with us at Pamela Scott. We truly appreciate your feedback and are sorry to hear about the issues you encountered during your recent visit.
I have reviewed your order details and can see that your order was placed on 26th May, dispatched from our warehouse on 29th May and delivered to you on the 30th May. This time timeframe is within our guidelines of 3-7 working days.
Going forward should you ever place an online order ad require a rush on your items, if you could contact or customer services team and let them know, they can then accommodate you.
If there is anything else you would like to share or discuss further, please do not hesitate to reach out to us.
Best regards,
Pamela Scott Customer Services Team
Dear Yvonne, Thank you so much for taking the time to share your feedback regarding your recent experience with Pamela Scott. We truly appreciate your honesty and for bringing these concerns to our attention.
We sincerely apologize for the inconvenience you encountered, particularly with the delayed delivery and the oversize jeans. We understand how frustrating this must have been for you, and please know that we are deeply sorry for any inconvenience caused.
We have reviewed your order details and can see that the item you purchased was a pre-order item. We also experienced a few delays with receiving this style into the warehouse, however you were contacted by email from one of our representatives to advise on the delays on 29th April. We don't believe you responded to this email.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your patience and understanding. Your satisfaction is important to us, and we are committed to ensuring a positive shopping experience for you in the future. Should you have any further concerns or suggestions on how we can make things better, please do not hesitate to reach out to us.
Thank you again for your valuable feedback.
Best regards,
Ashyra
Pamela Scott Customer Support
“Arrived yesterday the size which is my size 16
Too small at the bottom didn’t hang right on me. I returned it by post today for a refund.
Thank you.
Mary”
Dear Mary, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience at Pamela Scott. We truly appreciate your willingness to share your thoughts with us.
We sincerely apologize for the inconvenience you encountered with the size of the item you purchased, which did not fit properly at the bottom and did not hang right on you. We understand how frustrating this must have been for you, and we are very sorry for any disappointment caused.
To ensure such issues are prevented in the future, we would greatly appreciate it if you could provide us with any further details about the fitting or style concerns you faced. Your feedback helps us improve our products and services, and we are committed to making your shopping experience with us remarkable.
Once again, thank you for your kind understanding and for bringing this matter to our attention. We value you as our customer, and we would like to know how we can make things better for you. Please feel free to share any suggestions or preferences you may
Thank you so much for taking the time to share your experience with us at Pamela Scott. We truly appreciate your feedback and apologize for the inconvenience you encountered with your order.
We understand how frustrating it can be when you order two of the same product and only receive one. We sincerely apologize for any inconvenience caused and for the delay in resolving this matter. We strive to ensure that each customer receives their complete order promptly, and we regret that we fell short on this occasion.
Your feedback is highly valuable to us, as it helps us identify areas where we can improve our service and prevent similar situations from happening in the future. We would appreciate it if you could let us know how we can make things better and what we can do to rectify this issue for you.
Once again, we apologize for any inconvenience caused, and we are committed to finding a solution to this problem. Please feel free to reach out to our customer service department, and we will do our utmost to resolve this matter to your satisfaction.
Thank you for bringing this to our attention. We hope to have the opportunity to make it right and restore your faith in our brand. We would also appreciate if you could send us an email at info@pameascott.com to discuss further
Warm regards,
Pamela Scott Customer Support Team
“Not happy with material of the dress, very disappointed considering the price, colours were nice. Also not to happy about having to pay a charge for returning the item, it wasn’t much but considering other companies can do free returns it is nearly expected now.”
“Hi I brought jeans, which said size 14 on the labels and tags, when I contacted customer service they say that was the US size .i would expect that an Irish company would have the European size.when i fitted them on they are a very small size so I need to return them.”
