“pictures on website do not match colour and texture on items in reality. also do not like you have to pay for returns when most other retailers cover the cost. As i live in dublin and near to ballymount, i returned item myself but did not get a good reception from person there”
“ordered a pair of on sale runners, two weeks after I ordered they hadn't dispatched yet then my debit card was suddenly refunded without any communication, the runners then arrived the next day and my card was charged again, again without any communication from PS. The runners didn't fit but were on sale and by the time I would have paid for the recommended registered post to return them there was no point sending them back. I gave them away instead. I won't be ordering again, really disappointed with the service”
“Hi I was very disappointed with my order, I had ordered other items and it took it as an order and when i got my order it said there were stock issues. I did receive an email to tell me in advance of my delivery. I have always shopped in my local store in Carlow which is now closed down, so i went online to shop only to be disappointed”
“Poor customer communication .... long wait for items and had to be contacted for refund to be issued.unlikely to shop again with this company only positive was the one item I did get in my order was of good quality”
“Ordered shoes which didn’t really work out. I was v disappointed that the returns were so expensive although the shoes were good value. Not really worth it if returning costs so much”
“Absolutely nothing wrong with the site but it cost €5 delivery and because the item didn't fit and it would cost up to €9 to return the product which means I would get less than half the original price back. Why am I being financially penalised to return the product because shops are closed due to Covid.”
Hi thanks so much for your review. We understand this frustration and as our current courier cannot offer a lower rate of returns we are in the process of moving. Please bear with us with this process. However, in the meantime whenever the stores re-open, you can return this item for a refund and we will honour that. Again thanks so much for your feedback and genuinely we understand the frustration.
“Product was not to quality expect and sizing was odd, to return had to pay positing as there is no option for an in person purchase within the 60 days based on lockdown in Ireland. Unlikely to order again from this. I know of others who purchased and have had similar mixed experience with products.”
“I find the sizing very small. This is the second jacket I purchased and I had to return the first. The sizing is way off and on this item I would definitely recommend at least two sizes up. It is quite annoying when ordering online”
