“Pamela Scott used to be my go to shop for clothes. But over the past few years the clothes on offer have been extremely dull,boring and cheaply made. Pamela Scott in the 90's was a little bit expensive but worth the extra spend because the clothes were great - up to the minute - bright colours and good quality. Not any more, sadly.”
“Coat was as described but one pocket had a hole in it. I had fitted on the jacket with the labels on. I didn’t think that I would have needed to check the pockets to find any holes.”
Hi Customer!!
Many thanks for bringing this to our attention! We always value our customers feedback.
I'm so sorry to see your item is damaged. This is not feedback we like to hear. I have not had any other similar feedback regarding this navy coat, it has sold very well. I believe you may have a one off. I will arrange an exchange for this order. If you could confirm your happy to proceed with an exchange I will arrange straight away
Going forward if you ever have any queries with choosing or finding products, with promotions, deliveries, exchanges etc. than do not hesitate to contact us at info@pamelascott.com our team are always happy to assist our customers
Many Thanks & Best Wishes
Ashyra Bristol
Customer Services Manager
Hi Lisa!
Many thanks for bringing this to our attention! We always value our customers feedback.
I have your order details here and can see from your tracking history that your items were delivered to you on 10th December.
If you could double check your porch, with your neighbours and family members if they have your order? If you not able to locate your parcel let me know and I will contact An Post to ask for an exact location of where your parcel was left
Going forward if you ever have any queries with choosing or finding products, with promotions, deliveries, exchanges etc. than do not hesitate to contact us at info@pamelascott.com our team are always happy to assist our customers
Many Thanks & Best Wishes
Ashyra Bristol
Customer Services Manager
Hi Denise!
Many thanks for bringing this to our attention! We always value our customers feedback.
Going forward if you ever have any queries with choosing or finding products, with promotions, deliveries, exchanges etc. than do not hesitate to contact us at info@pamelascott.com our team are always happy to assist our customers
Many Thanks & Best Wishes
Ashyra Bristol
Customer Services Manager
“Just disappointed with the leopard print scarf I purchased. The product description did specify it had a foil thread, but the picture on the model didn’t depict how overwhelmingly intrusive and quite frankly cheap the product with a gold foil 🪡 looks in reality. It was too late to return as it’s a gift to be posted for Christmas, but I was disappointed.”
Hi Bronagh! Seasons Greetings!
many thanks for your feedback! We always value our customers opinion!
On this occasion I have posted out one of our more premium cashmere scarfs to you free of charge. I'm hoping this will rectify your view on our products. You will shortly receive an email with the tracking number so that you can keep an eye out for this delivery!
Going forward we love our collection and therefore if you ever have any queries with choosing items, deliveries, exchanges etc than do not hesitate to contact our customer services team at info@pamelascott.com
I really hope this helps, best wishes
Ashyra Bristol
Customer Services Manager
Hi Mury!
many thanks for bringing this to our attention. I have investigated this order and can see there was a minor IT error on this item which has now been corrected. This is why you had received the wrong item initially. I do apologise for the inconvenience this caused
The item you were looking at is actually priced at €99.95. As this was an error on our side I can offer you this stunning item at 50% off. I have emailed an invoice out to you for this price.
let me know if you would still like to proceed with this order, many thanks
Ashyra
“Returned the product i bought as it was very poor quality. The ties on the front of the wool cardigan were not sewn on properly and the overall quality of the garment was really poor. Quality did not reflect the price point.”
Hi Customer!
many thanks for leaving your honest feedback!
I am so sorry to hear you have received a cardigan that did not suit. We want to avoid our customers receiving items they aren't best happy with. It is not at all feedback we like to hear. I would like to resolve this issue. I would recommend trying an exchange as I believe you may have received a one off. The cardigan on your order has sold very well, its one of our best sellers and we have received very positive feedback on this item from many of our customers.
I will email directly to arrange an exchange, if you could confirm that your happy to go ahead with this
I really hope this helps. If you ever have any queries at all with items, deliveries, orders etc than do not hesitate to reach out to our customer services team at info@pamelascott.com
Hi Niamh!
many thanks for leaving your honest feedback!
I am so sorry to hear you have received a top that is different from what you were expecting. We want to avoid our customers receiving items they aren't best happy with. It is not at all feedback we like to hear. I would like to resolve this issue. I would recommend trying an exchange if you could clarify the fabrics, fits and styles you prefer.
I will email directly with a few alternative options if you would consider an exchange?
I really hope this helps. If you ever have any queries at all with items, deliveries, orders etc than do not hesitate to reach out to our customer services team at info@pamelascott.com
Best Wishes
Ashyra
Hi Fiona!
many thanks for leaving your honest feedback!
I am so sorry to hear you received a coat you were expecting more padding. We want to avoid our customers receiving items they aren't best happy with. It is not at all feedback we like to hear. I would like to resolve this issue. I would recommend trying a different item. The coat on your order has sold very well and we have received very positive feedback on this item from many of our customers.
I will email directly a few alternative options. I really hope this helps. If you ever have any queries at all with items, deliveries, orders etc than do not hesitate to reach out to our customer services team at info@pamelascott.com
Best Wishes
Ashyra
“I ordered a €100 gift card & a belt. On arrival, 2 weeks later, it arrived with a €75 gift card & a cheap-looking belt. The quality of the belt is poor so that is disappointing but moreso, the incorrect amount on the gift card is frustrating. I’m trying to resolve this but it has meant more work & concern for what should be a simple process. Therefore on this occasion, I’m not impressed with this store. If this is resolved quickly & amicably, I’ll update this review.”
Hi Ann!
I'm so sorry to hear you weren't happy with your purchases. I have your order details here and can see you have purchased a number of scarves from us. Cn I ask, why you were not happy with the quality on these? May I suggest exchanging one of these for one of our new cashmere scarfs. They are absolutely stunning. I have included the link below:
https://www.pamelascott.com/collections/scarves?filter.v.availability=1
I have also sent you an email if you could respond with which scarfs you like from our new range so that I can process an exchange for this order
Best Wishes
Ashyra
Hi Sylvia!
many thanks for bringing this to our attention1 I'm so sorry to hear you have received the wrong item. This is not at all feedback we like to here. I will get this resolved a soon as possible. I have sent you an email with next steps
I really hope this helps
many thanks
Ashyra
“The outfits I purchased were one size (uk8-14) and all 3 of them wouldnt even come up my legs and I am a size uk10 - delivery was fast, returns were easy but was not happy with the product at all.”
“I sent for a gillet and got a dress I was in touch with you and you sent gillet it was too small but there was know paper inside to return it, I was told I'd be refunded for postage for the dress so far I haven't got it.”
Hi Majella!
We would like to sincerely apologise for the inconvenience caused by the incorrect goods that were delivered to you. We understand how frustrating it must be to still be awaiting your order due to this error. Please accept our apologies for any inconvenience and frustration this may have caused.
We can confirm that your replacement order has been dispatched from our warehouse and you will receive your items shortly. We have also arranged an e-gift voucher to be sent to you by email!
Once again, we apologise for any inconvenience caused, and we appreciate your patience in this matter. We are committed to providing top-notch customer service, and we will do everything in our power to rectify the situation.
Please let us know how we can make things better for you.
Warm regards,
Customer Support Team
Dear Jackie, Thank you so much for taking the time to share your feedback about your recent experience at Pamela Scott. We truly appreciate customers like you who let us know about their experiences, as it allows us to continuously improve our services.
Firstly, we sincerely apologise for the inconvenience caused by receiving the wrong size. We understand how frustrating and disheartening it can be when expectations are not met. We want to assure you that this is certainly not the norm at Pamela Scott, and we deeply regret any inconvenience caused.
To address this issue and ensure we provide a better shopping experience in the future, we would greatly appreciate it if you could provide us with more details about what happened and any suggestions on how we can rectify this situation. Your insights will be invaluable in helping us identify areas of improvement and preventing similar incidents from occurring again.
Once again, we truly appreciate your feedback, and we apologize for any disappointment caused. We value your patronage and would like to make it right for you. Please feel free to reach out to us with any further information or concerns you may have. We are committed to resolving this matter to your satisfaction.
Thank you for being a loyal customer, and we look forward to hearing from you soon.
Best regards,
