“My pharmacy staff were nice and helpful. I understand the need to ask a few questions before confirming the order. Your pharmacy co tacted me quickly so I still recieved it super fast”
“Ordered and paid for 5 boxes of Replens but only 4 arrived. The packing box they arrived in comfortably accomodated 4 boxes but too small for 5. I had to write and ask for the remains of my order which duly arrived 2 days later but still over a week after the first shipment. No advice given at time of initial arrival that the order still had more to come.”
Hi Christopher,
Thank you for bringing this to our attention. After reviewing your order, it appears that it was not fully picked and the wrong quanitity was sent.
We would not have contacted you earlier as this was a picking error and would not have been noticed if not for your email explaining the issue. In the case of stock issues, we usually contact the customer by email to confirm whether they'd like the available quantity dispatched right away, with the remaining items sent once they are back in stock.
Thank you again for reaching out and providing proof of the missing item. We're very sorry this occurred and hope we were able to resolve the issue promptly.
Kind regards,
My Pharmacy
“Prompt reply once I had given the reason for my order. It took until the next day though for the order to be confirmed whereas I thought it works have been done the same day, hence the 4 stars only”
“Excellent service. Very easy to order. O can't the item in mu basket on other sites and I came across this pharmacy.
Delivery was very quick and discreetly packaged. I would rather my partner did not know as he is a nurse and I would get a lecture lol”
“Items arrived safely and on time. Not sure why I keep having to fill out a questionnaire re my prescription, I thought this was linked to my doctors? Also, the patient log in should be at the top of the page”
