“Money was taken for order then I received an email telling me the order was paused and there was a note.on my account. There was a couple of questions relating to my responses when requesting medication but no indication on how to reply. I tried sending 2 messages on the chat facility and replying to the email. I had ordered two items and needed one more urgently so in my email requested that this was sent and they refunded me for the item that they needed me to answer more questions about. I then received 5 separate emails! I did get a refund but also got information about the medication they didn't send and no explanation as to why they couldn't send it. I still dont know how to reply to a note on my order!”
Hi there,
Thank you for taking the time to leave a review and share your feedback.
I've reviewed your order and it appears there was a lack of communication on our part regarding the reason for the rejection of part of your order. I sincerely apologise for this oversight, we always aim to clearly explain to our patients why a medication has been rejected and refunded.
For any future purchases that require a response, simply reply directly to the original email you received. This will ensure your message reaches us promptly, and there's no need to start a separate email chain.
Kind regards,
My Pharmacy
“Extremely fast delivery. My Pharmacy dispatched the items I ordered within an hour or two and I received the items less than 18 hours later (on a Saturday too).”
