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My Pet Warehouse UK Reviews

4.9 Rating 2,926 Reviews

99 %

of reviewers recommend My Pet Warehouse UK

Company Reviews

Product Reviews

4.9

Based on 2,926 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About My Pet Warehouse UK:

At My Pet Warehouse both you and your pet are at the heart of our business, making sure that we offer you the very best quality products at a reasonable price. Shop online in the UK all the pet supplies your companion needs.

Helping you find the right products for your pets under one roof. Offering you brands such as Canagan, Eden, Symply, Tribal, Carnilove and many more!

Visit Website

Phone:

1684 437570

Email:

mail@mypetwarehouse.co.uk

Location:

Unit 4 Sparrowhawk Close,
Malvern
Worcestershire
WR14 1GL

My Pet Warehouse UK 5 star review on 7th May 2024

My Pet Warehouse UK 5 star review on 14th April 2024

My Pet Warehouse UK 5 star review on 3rd April 2024

My Pet Warehouse UK 5 star review on 15th February 2024

My Pet Warehouse UK 5 star review on 16th January 2024

My Pet Warehouse UK 5 star review on 16th January 2024

My Pet Warehouse UK 5 star review on 21st December 2023

69

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good other than you need to work with your suppliers to remove the plastic packaging that is used even on the cans of dog food”

Posted 2 weeks ago

“All good just poor selection of Shesir or different brands which you won’t find in other suppliers. It will be good to have differentiation not the same products. This is how you become competitive.”

Posted 1 month ago

“My recent order arrived quickly and it was well packaged. It's very easy to order from the website and they have a good loyalty scheme. As a customer who has registered I find the order history very useful as mostly I repeat order with a few new extras. I have one small issue regarding my latest order regarding a treat product swap, I'm assuming something was out of stock and a substitute was made. Mostly this isn't a problem but occasionally there have been treats that disagrees with my dogs digestion so I'd prefer a credit just to be on the safe side.”

Posted 1 month ago

“The only issue that I had was that my last order was split in two with one box arriving in the morning and the second box arrived in the afternoon. It resulted in me having to wait in which was a waste of my time”

Posted 2 months ago

“Very happy with super fast service from ordering to being delivered My only grumble is navigating round the website as somehow find myself going to check out before managing to redeem my loyalty points Also preferred the shape of the previous cardboard boxes as they were more streamlined for storing away until needed.... I always buy 2 sacks at once and I used to be able to fit the spare box in a large plastic bag to act as a deterrent for my dog breaking into cupboard and ripping open unopened sack as a defiant protest when she's left home alone”

Posted 2 months ago

“My dog has bad allergies and has to eat obscure meats . This food has been great for him to mix with his vegetarian biscuits . He has had no bad reactions which is has been brilliant for him.”

Posted 2 months ago

“Product was delivered promptly”

Posted 2 months ago

“Very good and quickly delivery..! Recommended”

Posted 2 months ago

“I ordered quite a few tins of Alpha Spirit cat wet food. The shipment for site to my door was very fast as it has been before but sadly a lot of the tins were dented and some even had slight, what seemed to be, corrosion on the lids so I am not sure where these tins were stored but they were somewhat damaged and this isn't something that could have happend during delivery seeing as they were all pretty well packed and the box they were in wasn't damaged at all. So, a little worried about where they are being kept but overall I am very happy with the prices on the website and the fast shipment but as I said the quality of the items when they arrived worried me a little.”

Posted 3 months ago

“Really good selection of good quality dog beds online, very helpful staff & good chat line if you need help. Very quick delivery by reliable courier (DPD) too. One thing though - check the sizing of the bed you want carefully, the information on measurements is all there, but further down the webpage! I selected medium from the dropdown menu under the bed description, without realising it referred to the outside dimensions & it was too small when it arrived. So I had to send it back at my expense. Would have given 5 stars if not for that!”

Posted 3 months ago

“Happy With my order apart from the large bag of cat litter had split in the box, I can deal with it but would suggest some protective packaging perhaps.”

Posted 3 months ago

“Great price and fast delivery”

Posted 4 months ago

“They sell well known brands at good prices and deliver reliably.”

Posted 5 months ago

“I have always been happy with their service and still am, but it's the delivery charge that I find expensive. I do think at £5.99 it's too much and now I will have to shop elsewhere because of this, being a pensioner it's hard making your money stretch.”

Posted 6 months ago

“Earthbound blue tweed collar and lead. Superb quality. Excellent fit for my Golden Retriever. Efficient service and delivery.”

Posted 6 months ago

“Would have 5 star but price more than shop price”

Posted 8 months ago

“As ever the website always has a good stock of both dry and wet dog food.”

Posted 9 months ago

“Quick delivery and good price for the dog bed. However when I asked a question of customer services I found their tone slightly rude and arrogant which was a shame.”

Posted 9 months ago

“The delivery was prompt but the courier company left it in full view on the doorstep after I had asked to leave in shed as was out. Luckily it was still there when I got home!”

Posted 11 months ago

“Excellent fast delivery service Have dropped a star purely because I placed my order for 2 x 15kg bags of Eden dog food only a week ago and paid full price ...(which has gone up £15 a bag since placing my last order 4 months ago)....and today received an email offering £2 discount per bag Also I always enjoyed the special offer of free poop bags if you spend over £100 which I always do”

Posted 1 year ago

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My Pet Warehouse UK is rated 4.9 based on 2,926 reviews