My Pet Warehouse UK Reviews

Name: My Pet Warehouse UK
Address: Unit 4 Sparrowhawk Close, Malvern, Worcestershire
Rating: 4.93

4.9 Rating 3,517 Reviews

98 %

of reviewers recommend My Pet Warehouse UK

4.9

Based on 3,517 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About My Pet Warehouse UK:

At My Pet Warehouse both you and your pet are at the heart of our business, making sure that we offer you the very best quality products at a reasonable price. Shop online in the UK all the pet supplies your companion needs.

Helping you find the right products for your pets under one roof. Offering you brands such as Canagan, Eden, Symply, Tribal, Carnilove and many more!

Visit Website

Phone:

1684 437570

Email:

mail@mypetwarehouse.co.uk

Location:

Unit 4 Sparrowhawk Close,
Malvern
Worcestershire
WR14 1GL

My Pet Warehouse UK 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My last order had 6 items missing, telephoned your company, they said they would look into the issue and refund missing items. Have not had any refund and no one has been in contact will not use your company again if this is how you treat customers.”

Helpful Report

Posted 4 months ago

Thank you for your review. We once again apologise for the missing items from your order, the refund was issued whilst you spoke to our team on the phone. We've double checked this morning and a refund was issued on the 4th of December. So it may be worth contacting your bank first to check before leaving one star reviews as we've clearly refunded the money already. We wish you well in you search for a new supplier. Thanks, My Pet Warehouse UK

Posted 4 months ago

“I still don't have my order. DPD tried to deliver while I was out and did not leave it at the door or with a neighbour as requested. I keep getting messages telling me to pick it up a car ride away. I don't have a ca and the parcel will be too heavy for me to carry. I have contacted DPD and My Pet Warehouse and neither is getting back to me. I either want it to be re-delivered or a refund and all I get is automatic messages telling me to go and pick it up myself. Not happy!”

Helpful Report

Posted 6 months ago

Thank you for leaving us feedback. We apologise for the delay caused by DPD, we have been in contact with you regarding your order to say it's being returned to ourselves and was going to be sent out again by ourselves. We've now issued you with a refund as your not happy. Thanks, My Pet Warehouse UK

Posted 6 months ago

“My Pet Warehouse advised that our delivery would be made by Jaswinder between 1643 and 1743 on Friday the 11th of October. My daughter was working by the front door and looking out for Jaswinder. My neighbour was at home as well. The deilvery did not arrive and I received an email at 1748 to say the driver had "missed us". He had clearly never come anywhere near the address. I hope to arrange to buy Eden dog food from another supplier”

Helpful Report

Posted 6 months ago

Thank you for your feedback and apologies for the issue with DPD. We're a little disappointed that you didn't contact us first regarding this issue before leaving us feedback giving us an opportunity to resolve this issue first? Thanks, My Pet Warehouse UK

Posted 6 months ago

“I was disappointed to see that the contents of the MORE dog food (lamb) seemed to have gone mouldy - many of the biscuits had turned colour and were white-ish? I have never experienced this before. I don’t know if this was a one off - but it was a bad batch.”

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Posted 7 months ago

“I have not received anything No communication about delivery”

Helpful Report

Posted 9 months ago

Hi Joan, Thank you for your review. Your order was dispatched on Tuesday the 30th of July and was delivered to a DPD Pick Up Shop as you requested on the 30th of July. It's been ready to collect at the requested DPD Pick Up Shop since the 31st of July. Perhaps if you'd have contacted us sooner via phone or email we could have confirmed this sooner. I hope this helps. Thanks, My Pet Warehouse UK

Posted 9 months ago

“Customer service so rude and horrible”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're sorry you felt our customer service was rude and horrible, we've looked into this and it seems that you're unhappy because your parcel was delivered and left safe as per your request but since your parcel has gone missing. As per our and DPD's terms and conditions you the customer take liability for the parcel once it has been delivered in a safe place. Which we explained to you and can be found in our terms and conditions. We also checked with DPD and they confirmed your parcel was delivered to the correct address. After this you then sent inappropriate messages to our customer service team which is unacceptable. Thanks, My Pet Warehouse UK

Posted 1 year ago

“Bought a 2 pack of orijen 11.4Kg, one bag arrived with a huge whole in, when contacting them to resolve the situation they said it must have been me when opening the box and advised me to dispute the payment with my bank.”

Helpful Report

Posted 1 year ago

“First time ordering from My Pet Warehouse and encountered an issue with the dog food delivered. I emailed, enclosing photos, asking for someone to look into it & get back to me, and no response. After spending over £70 on one bag of dog food, I would expect better customer service. Going back to my previous supplier - saving a few £ was NOT worth it.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I've checked through our email system and can't seem to find an email from yourself. Please can you email us on mail@mypetwarehouse.co.uk or you are able to call us on 01684 437570 Monday to Friday 9am to 5pm and we'll be able to assist you. We never ignore emails or calls and are more than happy to help.

Posted 2 years ago

“The delivery has been "refused" by the driver 5 times because he doesn't know where my address is even though I gave him directions via phone. I've had to buy dog food elsewhere because I'm still waiting for this one. I still haven't received the delivery.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I'm sorry that DPD haven't delivered your parcel and have caused you issues. We only wish you had contacted us sooner so we could've resolved this issue sooner. We've issued you with a full refund as the order is now being returned to ourselves. We apologise for any inconvenience caused.

Posted 2 years ago

“Ordered 10 days ago still hasn’t arrived”

Helpful Report

Posted 2 years ago

Hello Michelle, Thank you for your review. We apologise for the delay in receiving your parcel from DPD, there currently dealing with unprecedent volumes of parcels, largely because of the Royal Mail strikes which has caused a delay in current areas. Unfortunately there's nothing we can do to speed up your parcel and DPD are working around the clock to deliver parcels ASAP. Apologies for any inconvenience caused.

Posted 2 years ago

“I have received completely the wrong parcel”

Helpful Report

Posted 2 years ago

Good Morning Suzanne, Thank you for your feedback. We're sorry to hear you've received the incorrect. If you could email us with your order details and details of incorrect product you received we'll be able to resolve this. Unless we're contacted regarding errorS we don't know we've made. We hope to get this rectified ASAP. Thanks, My Pet Warehouse UK

Posted 2 years ago

“WE LIVE IN A REMOTE PART OF BALA WITH A WIDE POST CODE. I GAVE EXPLICIT INSTRUCTIONS FOR THE DELIVERY DRIVER NOW TO ACCESS THE TRACK TO THE HOUSE AND ALSO WHERE TO LEAVE THE PARCEL IN THE DPD BOX AT THE BOTTOM OF THE TRACK. IT WAS MEANT TO BE DELIVERED LAST FRIDAY AND I STAYED IN IN CASE OF A PROBLEM. I GOT A NOTE AND PICTURE FROM THE DRIVER OF WHERE HE HAD TRIED TO DELIVER THE PARCEL, THE PROPERTY BORE NO RELATION TO MY ADDRESS. THE PARCEL WAS THEN SUPPOSED TO BE DELIVERED ON MONDAY AND YET AGAIN I LEFT EXPLICIT INSTRUCTIONS TO WHERE THE DPD BOX IS - YET AGAIN IT WAS NOT DELIVERED AS THE DRIVER COULD NOT FIND THE ADDRESS. IN THE END I ARRANGED FOR IT TO BE DELIVERED TO A LOCAL PHARMACY IN THE TOWN WHERE I PICKED IT UP ON TUESDAY. EXTREMELY DISSAPPOINTING SERVICE. PRODUCT ALWAYS GOOD SO NO PROBLEM WITH THAT.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We're sorry to hear you had an issue with your delivery with DPD, the delivery instructions you provided when you placed your order were passed onto DPD but unfortunately it doesn't look like they were followed, we'll get this raised with DPD. If you had contacted us when DPD first attempted delivery we would have been able to speak with DPD to resolve this issue. We apologise again for the error and the inconvenience caused.

Posted 2 years ago

“The product is excellent, delivery said 1-2 days but it was 5, and the driver left the large package in front of the catflap obstructing access for the cat”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We advertise a 1 to 2 Working Day delivery, as your order was placed on a Friday Evening this meant your order wasn't dispatched until the next working day which was Monday, your order was delivered on Tuesday which is two working days after your order was placed. I apologise for the DPD the driver for leaving your parcel blocking access to your cat flap.

Posted 2 years ago

“This bed was meant to be large! No measurements were given so I checked the measurements on another site for a large bed and thought this size would be perfect for my labrador. No way! It's so small! I want to send it back but it will probably cost a fortune! I will not be buying from this company again!”

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Posted 3 years ago

“Didn’t receive my order which I payed for through PayPal on 17 th February”

Helpful Report

Posted 3 years ago

Hi Kirsteen, Thank you for your review. I'm sorry you haven't received your order we've spoken with DPD and it seems that your order has been delivered to a DPD Pick Up Shop due to an error with the drivers device. We'll be contact with you shortly to arrange redelivery of your order. We only wish you would have contacted us sooner so we could have resolved this. Thanks.

Posted 3 years ago

“I haven’t received my order yet, seeing as how it should’ve arrived Saturday, then today, still not arrived”

Helpful Report

Posted 3 years ago

Hi Patricia, Thank you for your feedback. We're so sorry there's been a delay in receiving your order, since you've contacted us we've been in contact with DPD who informed us that your parcel had been damaged whilst in transit. A replacement order has since been sent and received by yourself. We apologise again for the delay in you receiving your order and any inconvenience caused.

Posted 3 years ago

“Ordered two very large bags of kibble One was burst and contents spilled all over Emailed My Pet Warehouse on three separate occasions over 2 weeks with no response They still have not replied! There is no excuse for dreadful customer service”

Helpful Report

Posted 4 years ago

My Pet Warehouse UK is rated 4.9 based on 3,517 reviews