My Pet Warehouse UK Reviews

Name: My Pet Warehouse UK
Address: Unit 4 Sparrowhawk Close, Malvern, Worcestershire
Rating: 4.93

4.9 Rating 3,517 Reviews

98 %

of reviewers recommend My Pet Warehouse UK

4.9

Based on 3,517 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About My Pet Warehouse UK:

At My Pet Warehouse both you and your pet are at the heart of our business, making sure that we offer you the very best quality products at a reasonable price. Shop online in the UK all the pet supplies your companion needs.

Helping you find the right products for your pets under one roof. Offering you brands such as Canagan, Eden, Symply, Tribal, Carnilove and many more!

Visit Website

Phone:

1684 437570

Email:

mail@mypetwarehouse.co.uk

Location:

Unit 4 Sparrowhawk Close,
Malvern
Worcestershire
WR14 1GL

My Pet Warehouse UK 5 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow delivery, not within 2-3 days and no response when I emailed asking where it was”

Helpful Report

Posted 1 week ago

“I ordered two boxes of wellness core pate chicken & duck flavour. Each box contains 8 sachets however one box only contained 4. This isn't acceptable at £1.49 a sachet”

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Posted 2 months ago

Thank you for your review. Having checked your order you ordered twenty of this product and we sent two boxes of eight and one box with four pouches in so a total of twenty pouches which is correct? Thanks, My Pet Warehouse UK

Posted 2 months ago

“No advice that the kibble size has changed”

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Posted 3 months ago

“Loved finding this website for our kittens food, living in a rural area it's hard to get to shops that stock this! Got my other two orders on time great service, the last order I did, I paid for next day £6.99 delivery and unfortunately it hasn't been dispatched due to a DPD issue which I totally understand, upon contacting to find out when it was coming and what the hold up was as I had no emails to say and the tracking hadn't changed customer service unfortunately were blunt and made it sound like it was a nuisance I had contacted to find out why it wasn't out yet. Blunt responses no hello and a threat about making sure I screenshot everything. So disappointing, I cannot fault the other orders that came no problem great service great product, but the first issue I had, we should be able to get in contact and get a friendly voice on the other end for reassurance not blunt responses, especially at this time of year when so many parcels are going missing.”

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Posted 5 months ago

“The ordering of the product was easy as usual. However the delivery was terrible. The first day it was scheduled we stayed in especially so the delivery did not get wet. Had a message intimating we were not in. The second delivery was left outside a neighbours house,the neighbour was not aware it had been delivered. I messaged to say leave in a shed with directions for where the shed could be found as I new I would not be in. This was obviously a waste of time as the driver took no notice. Luckily I recognised from the photo where it had been delivered. This kind of delivery service could effect your business.”

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Posted 11 months ago

“Not yet received order.”

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Posted 1 year ago

Thank you for your feedback. Apologies for the delay in you receiving your order, DPD have had an issue at your local depot. Your parcel is due for delivery today. We only wish you had contacted directly sooner so we could have resolved the issue sooner :) Thanks, My Pet Warehouse UK

Posted 1 year ago

“Never had an issue with you guys, but on the last order where we ordered two different bags of cat food (PRIMAL SPIRIT, one Iberian pork and one Salmon) we received both Iberian pork.”

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Posted 1 year ago

“I never received the lead to this order - although they had photographic evidence of it being in the box and it had been scanned. Not happy with the way it was dealt with.”

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Posted 1 year ago

“I am disappointed to write this review as I have ordered from this company many times before and always been impressed by their service. My latest experience leaves me with a nagging feeling that I may have overpaid for the dog food I regularly order in the past. It was only when I happened to click on the ‘offers’ tab that it turned out the 12kg bags of Eden dog food had a multi buy offer if you ordered two bags. I already had two bags in the basket but the price was over £10 more than the offer price. Why is it that after placing two bags in the basket was it not automatically calculated that I was eligible for the multi buy offer? Have an I missed on this same offer a number of times before? Feel a bit betrayed to be honest. Not making a customer aware that there is an offer that applies to their order is not good customer service.”

Helpful Report

Posted 2 years ago

Hello Kati, Thank you for your feedback. We offer a multi buy discount on 2x12kg Eden Dog Food to enable customers to save money when we're able to save on carrier charges. Unfortunately our system doesn't allow us to discount two 12kg's when purchased if the bags are added to the basket separately, hence why we then have a seperate product for the 2x12kg multi buy. This product is advertised on the product page of the products that a multi buy is available on, if you scroll down on the 12kg product page the multi buy appears. I hope this helps explain.

Posted 2 years ago

“Product fine but the delivery was not left at our house and taken to a post office that is several miles away from nearest option which is 1/2 mile away. In past package has always been left on doorstep which is fine.”

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Posted 2 years ago

“The bed arrived with multiple loose threads, not something I would expect for a pricey bed. There was a loose thread in the middle of the cushion, not near a seam. I contacted customer service via email, the first response I received was very dismissive. My second email didn’t get a response. Honestly, quite disappointed”

Helpful Report

Posted 2 years ago

“I am consistently happy with the quality of the food I purchase and the speed at which it is dispatched and delivered. However, the packaging leaves much to be desired. Each delivery has badly damaged tins. This delivery the box was so badly damaged it collapsed when I moved it to open. The only packaging inside the box to protect the tins was brown paper. I am.surprised this order arrived at all. The weight in the box far exceeded what the box was capable of taking. Whilst I appreciate the need to be environmentally friendly with packaging and.fully support this, I do expect what I purchase to arrive in tip top condition. This damage is not down to the delivery people. This parcel was too heavy to.be thrown around!”

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Posted 3 years ago

“Last two shipments of Eden wet food have had badly dented cans, this last time a can was burst and the jelly squirted out on three others when opened. Sent an email with photos but as yet no reply. Either the packaging is too flimsy (although no apparent damage to the outer box) or the the handling is poor. Will wait for response to email to decide if I will use the company again.”

Helpful Report

Posted 3 years ago

Hi John, Thank you for your feedback. We're so sorry that you received some damaged tins on your order, we aim to pack orders as carefully as possible to avoid this and I shall get this raised with our warehouse. No email has come through our side from yourself so I have emailed you to get this issue resolved. Thanks, My Pet Warehouse UK

Posted 3 years ago

“I ordered a 12kg bag of dog food but only received a 6kg bag but was charged fir the 12kg bag . Despite them looking into this, i am still not happy as i have been overcharged if this is the case. Will not use them again”

Helpful Report

Posted 4 years ago

Hi Katharine, Thank you for your feedback. We investigated this issue when you reported it to us, having verified the weight of the parcel you received with DPD they confirmed to us that the parcel weighted 12.5kg, 12kg for the dog food you ordered and 0.5kg for the box. We then notified you of this. Thanks, My Pet Warehouse UK

Posted 3 years ago

My Pet Warehouse UK is rated 4.9 based on 3,517 reviews