My Pet Warehouse UK Reviews

Name: My Pet Warehouse UK
Address: Unit 4 Sparrowhawk Close, Malvern, Worcestershire
Rating: 4.94

4.9 Rating 2,926 Reviews

99 %

of reviewers recommend My Pet Warehouse UK

4.9

Based on 2,926 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About My Pet Warehouse UK:

At My Pet Warehouse both you and your pet are at the heart of our business, making sure that we offer you the very best quality products at a reasonable price. Shop online in the UK all the pet supplies your companion needs.

Helping you find the right products for your pets under one roof. Offering you brands such as Canagan, Eden, Symply, Tribal, Carnilove and many more!

Visit Website

Phone:

1684 437570

Email:

mail@mypetwarehouse.co.uk

Location:

Unit 4 Sparrowhawk Close,
Malvern
Worcestershire
WR14 1GL

My Pet Warehouse UK 5 star review on 7th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not yet received order.”

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Posted 2 weeks ago

Thank you for your feedback. Apologies for the delay in you receiving your order, DPD have had an issue at your local depot. Your parcel is due for delivery today. We only wish you had contacted directly sooner so we could have resolved the issue sooner :) Thanks, My Pet Warehouse UK

Posted 2 weeks ago

“Never had an issue with you guys, but on the last order where we ordered two different bags of cat food (PRIMAL SPIRIT, one Iberian pork and one Salmon) we received both Iberian pork.”

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Posted 1 month ago

“I never received the lead to this order - although they had photographic evidence of it being in the box and it had been scanned. Not happy with the way it was dealt with.”

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Posted 5 months ago

“I am disappointed to write this review as I have ordered from this company many times before and always been impressed by their service. My latest experience leaves me with a nagging feeling that I may have overpaid for the dog food I regularly order in the past. It was only when I happened to click on the ‘offers’ tab that it turned out the 12kg bags of Eden dog food had a multi buy offer if you ordered two bags. I already had two bags in the basket but the price was over £10 more than the offer price. Why is it that after placing two bags in the basket was it not automatically calculated that I was eligible for the multi buy offer? Have an I missed on this same offer a number of times before? Feel a bit betrayed to be honest. Not making a customer aware that there is an offer that applies to their order is not good customer service.”

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Posted 1 year ago

Hello Kati, Thank you for your feedback. We offer a multi buy discount on 2x12kg Eden Dog Food to enable customers to save money when we're able to save on carrier charges. Unfortunately our system doesn't allow us to discount two 12kg's when purchased if the bags are added to the basket separately, hence why we then have a seperate product for the 2x12kg multi buy. This product is advertised on the product page of the products that a multi buy is available on, if you scroll down on the 12kg product page the multi buy appears. I hope this helps explain.

Posted 1 year ago

“Product fine but the delivery was not left at our house and taken to a post office that is several miles away from nearest option which is 1/2 mile away. In past package has always been left on doorstep which is fine.”

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Posted 1 year ago

“The bed arrived with multiple loose threads, not something I would expect for a pricey bed. There was a loose thread in the middle of the cushion, not near a seam. I contacted customer service via email, the first response I received was very dismissive. My second email didn’t get a response. Honestly, quite disappointed”

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Posted 1 year ago

“I am consistently happy with the quality of the food I purchase and the speed at which it is dispatched and delivered. However, the packaging leaves much to be desired. Each delivery has badly damaged tins. This delivery the box was so badly damaged it collapsed when I moved it to open. The only packaging inside the box to protect the tins was brown paper. I am.surprised this order arrived at all. The weight in the box far exceeded what the box was capable of taking. Whilst I appreciate the need to be environmentally friendly with packaging and.fully support this, I do expect what I purchase to arrive in tip top condition. This damage is not down to the delivery people. This parcel was too heavy to.be thrown around!”

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Posted 2 years ago

“Last two shipments of Eden wet food have had badly dented cans, this last time a can was burst and the jelly squirted out on three others when opened. Sent an email with photos but as yet no reply. Either the packaging is too flimsy (although no apparent damage to the outer box) or the the handling is poor. Will wait for response to email to decide if I will use the company again.”

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Posted 2 years ago

Hi John, Thank you for your feedback. We're so sorry that you received some damaged tins on your order, we aim to pack orders as carefully as possible to avoid this and I shall get this raised with our warehouse. No email has come through our side from yourself so I have emailed you to get this issue resolved. Thanks, My Pet Warehouse UK

Posted 2 years ago

“I ordered a 12kg bag of dog food but only received a 6kg bag but was charged fir the 12kg bag . Despite them looking into this, i am still not happy as i have been overcharged if this is the case. Will not use them again”

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Posted 3 years ago

Hi Katharine, Thank you for your feedback. We investigated this issue when you reported it to us, having verified the weight of the parcel you received with DPD they confirmed to us that the parcel weighted 12.5kg, 12kg for the dog food you ordered and 0.5kg for the box. We then notified you of this. Thanks, My Pet Warehouse UK

Posted 2 years ago

My Pet Warehouse UK is rated 4.9 based on 2,926 reviews