Maqio Ltd. Reviews

Name: Maqio Ltd.
Address: Maqio Toys, Station Road, Milnrow, Rochdale
Rating: 4.80

4.8 Rating 2,005 Reviews

95 %

of reviewers recommend Maqio Ltd.

4.8

Based on 2,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Maqio Ltd. 5 star review on 6th April 2025

Alina Steiger

Wendy Rebello

Maqio Ltd. 5 star review on 7th March 2025

Sharon Mazor

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where is it???”

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Posted 4 weeks ago

“Happy with the purchase but Maqio had them cheaper on EBay than from their own website! Delivery was cheaper somehow, I wrote to customer service to highlight it and was basically told there listings team said it was correct, the end! I’m a keen collector of Hotwheels and was a regular buyer from Maqio for sets and cars, but there attitude to my custom has put me off, wasn’t even after anything but an explanation.”

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Posted 1 month ago

“Emailed about having a faulty item but no response. William the fish was missing his eyes, emailed to see what they would say. Would never use this company again! Terrible to say the least.”

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Posted 3 months ago

“Not happy. My daughter was crying on Christmas Day, because singing Elsa and Anna not singing, after changing batteries, the same issue”

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Posted 5 months ago

“Never received it”

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Posted 5 months ago

“Bought a Lego watch as a Xmas gift. It didn’t work. Response from customer services not satisfactory. Avoid and spend the extra at Amazon or another ‘bigger’ retailer. Lesson learnt.”

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Posted 5 months ago

“My parcel got left in an old shed apparently, no letter through the door so I never know it had been delivered. Parcel was not there once I was notified about this. Disgraceful customer service. The class an old shed as a safe place. Never again”

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Posted 9 months ago

Hi Christopher, sorry to hear about your negative experience with us. We use 3rd party couriers and cannot control where they leave parcels unfortunately. We hope you were happy with the toys purchased 😃

Posted 8 months ago

“Item never arrived refused replacement or refund as driver left it out side when it clearly says don't leave parcels unattended make sure there delivered to someone review team that replied told me to contact them but still refused to replacement or refund”

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Posted 10 months ago

“I purchased these as the concept seemed amazing and my son was very excited to play with these (we bought a number of them). However we have since found out that the ID system was discontinued and therefore these cars cannot be used as described. My son's wants to keep the cats anyway but the description should be updated to note that the ID system is no longer in operation and make customers aware of this.”

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Posted 10 months ago

“Damaged cards on hotwheels (soft corners) not in description when bought did not happen in transit as well packed offered 79 pence refused and I had to pay postage never again shocking customer service”

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Posted 11 months ago

“Still not received order . Placed almost a mo th ago. Was out for delivery and they did not deliver. Was sent back to Maqio who sent it back out for delivery. Evri have said they couldn’t deliver it again. Opted for delivery at shop and no word from evri .”

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Posted 1 year ago

Hi Helen! Sorry to hear this. Please email contact@maqio.com so we can look into this for you

Posted 1 year ago

“Avoid if you care about thw quality of the items you buy, definitely don't look after the products they sell.”

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Posted 1 year ago

“Ordered 3rd March, still not received.”

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Posted 1 year ago

Hi James! Sorry to hear this! Please send an email to contact@maqio.com and our Customer Service team can look into this for you. From quickly looking at your order tracking, it seems you ordered on 25th Feb and the parcel was delivered 27th Feb @ 1:11pm. The Evri courier has left a photo of where it was delivered to. Your tracking number is H001EA0108103795

Posted 1 year ago

“The money game doesn't work porperly”

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Posted 1 year ago

“Broken already 2 days after my daughter birthday she is gutted it just stopped singing. Both the dolls I ordered both stopped singing”

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Posted 1 year ago

Hi Charlotte! Please drop an email to contact@maqio.com so we can resolve this issue for you 😄

Posted 1 year ago

“Delivered goods were not left undercover and as a result were ruined when it rained. Great start for Xmas”

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Posted 1 year ago

Hi Ebony, we are sorry for the state that your parcel was left in by our third-party courier. We hope you have a better experience with us on your next visit 😃

Posted 1 year ago

“Do not buy from this company … I bought a faulty watch for my son at Xmas and they won’t even answer your emails”

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Posted 1 year ago

Thank you for your feedback Victoria! Our customer service email address is contact@maqio.com, we will look out for your message. 😀 Further info: I can see that you received responses on both 12th & 15th December to your query, asking you to provide a video of the issue so we can look into this for you. We received no replies to these messages, apart from your emails to say nobody got back to you.

Posted 1 year ago

“Very complicated to deal with the costumer service if they make a mistake. Also the currier wich they use - Evri - they failed to deliver my order. The costumer service refused the refund, I had to do it via Ebay. I had to call 3 times the Costumer Service and sent 5 emails.”

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Posted 1 year ago

Sorry to hear about your experience Magnolia! We hope that we can offer a better service for you next time 🙂

Posted 1 year ago

“My ordered item didn’t arrive. I emailed them to find out where it had got to. To be told it had been delivered, so I asked for a picture of where it was delivered too and got nothing back. To then be told because I had missed my house number off the delivery I was not getting refund back, not at any time did anyone try to contact me about the missing house number so now I’m out of pocket for no delivered item. Will not be using you again and NOT a happy customer”

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Posted 1 year ago

Hi Lee, sorry to hear this! Please can you email contact@maqio.com so we can resolve this for you.

Posted 1 year ago

“The first package arrived damaged with no outer packaging and an address sticker on the box which couldn't be removed without damaging box further! Reordered hoping it was a one off but same thing again box even more damaged didn't even accept delivery had to use the original one in the end not ideal as it was a gift!! Not happy at all!”

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Posted 1 year ago

Maqio Ltd. is rated 4.8 based on 2,005 reviews