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Maqio Ltd. Reviews

4.8 Rating 1,683 Reviews

95 %

of reviewers recommend Maqio Ltd.

Company Reviews

Product Reviews

4.8

Based on 1,683 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Maqio Ltd. 5 star review on 25th April 2024

Maqio Ltd. 5 star review on 25th April 2024

Maqio Ltd. 5 star review on 28th December 2023

Maqio Ltd. 5 star review on 28th December 2023

Maqio Ltd. 5 star review on 20th November 2023

Maqio Ltd. 5 star review on 18th July 2023

Gárgyás Krisztián

Maqio Ltd. 5 star review on 16th July 2023

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a toy from maqio for my sons birthday after a previous order from amazon was cancelled, leaving me almost no time to order another one. The site said that it would deliver it on the next day and I ordered it based on this. The next day I had a message from amazon saying that it hadn't been posted so it wouldn't arrive in time. There was no contact from the seller and I couldn't get reimbursed for the shipping I paid. Not even an apology for not posting it in time As a result, my son didn't get the toy for his birthday so it will be a cold day in hell before I use this seller again.”

Posted 1 year ago

Hi Emile! I'm very sorry your order was not dispatched on time and we are looking into why this happened. We have now refunded the express shipping fee for your order and this should appear on your original payment method within 3 working days. We apologise again for the experience you have had and will work on making sure it will not happen again in the future.

Posted 1 year ago

“Unfulfilled order. Apparently lost in transit which courier disputes so questionable honesty here. Took over a week to track down with poor communication and no desire to locate parcel. Just gave up and refunded order which was a let down for daughter's birthday. At least I will know better in the future to use a recognised retailer.”

Posted 1 year ago

Hi Adam! I'm sorry your order was lost with the courier and was being returned back to us. As we were out of stock of the item purchased, we automatically refunded the order for you as there was no replacement item to offer you. We are sorry for the inconvenience caused and appreciate the feedback. 😀

Posted 1 year ago

“I am yet to receive the item. Ordered 19th july. Update: i am yet to recieve a refund”

Posted 1 year ago

Hi Tara, Our customer service team have been in touch with you and looking for you since you initially emailed 25/07/2022. The courier wanted to confirm the address was complete and correct before attempting delivery, we have received your response this morning confirming the address and have passed this on to the courier. Customer Service have already responded to you regarding the courier instructions.

Posted 1 year ago

“I have still not received my order. The initial order was returned to you and the second attempt was also returned to you. I have asked for a refund and have not received a response.”

Posted 1 year ago

Hi Jackie, I'm sorry we did not receive your email regarding your return. We can see the order has been returned and we have issued a full refund for you. You should have an email confirmation of this. We apologise for the inconvenience and hope this will not put you off shopping with Maqio Toys in the future.

Posted 1 year ago

“I have not received what I ordered!!! The item was for my sisters little girl and still hasn’t arrived yet you took my money, want a refund or the item !!!!”

Posted 1 year ago

Hi Daniel, I'm sorry to hear you have not received your order. Your order was dispatched 06/05/22 with Amazon Shipping: A11277164633 you can track your order here https://track.amazon.co.uk/ According to your tracking, your order is being "returned to sender". As you have already stated you would like a refund, we have already actioned this for you. Please allow up to 3 working days for your refund to show on your original payment method. 😊 If you have any other questions or queries, please do get in touch.

Posted 1 year ago

“I didn’t receive the order. No proof of delivery provided. The item went missing, the response from your customer service team was quick and I was offered a refund. However, I was told the items I ordered were out of stock. My friend ordered the same items the day after! Sorry but I won’t be using your site again.”

Posted 1 year ago

Hi Helen, We are sorry your original delivery went missing with the courier. Unfortunately, the quantities of the items you had ordered were unavailable for a resend, which is why we refunded your order in full. I can confirm the items you ordered have been out of stock since your correspondence with customer service and your friend may have purchased a similar item(s) but not the same as on your order. If you do need any more help, our customer service will be happy to assist.

Posted 1 year ago

“The toy I bought as a present does not make any sounds as it should. On contacting Maqio I was told I need to replace the batteries. This entails removing the toy from its packaging (instructions on the box show how to pull the tab and tear along perforations - ie tearing the box). Replacing a toy into its torn packaging is not acceptable to give as a gift. All they were willing to do was 'apologise for the inconvenience.'”

Posted 1 year ago

Hi Gillian! I'm sorry the toy you purchased is not working as expected. Unfortunately, we do need to confirm the issue is not the batteries before moving forward. We are sorry for the inconvenience this has caused but will rectify the issue for you as soon as possible, once we have confirmation from you the fault is not caused by flat batteries. Our customer service team looks forward to hearing from you and resolving this as soon as possible 😊

Posted 1 year ago

“Didn’t come”

Posted 2 years ago

Hi Grace! Sorry to hear that. Your order was dispatched 17/01/2022 and the tracking says it was delivered 18/01/2022 at 11:42am. Please email contact@maqio.com and out customer service team will look into this for you as soon as possible 🙂

Posted 2 years ago

“Very poorly made defo won’t be ordering again”

Posted 2 years ago

Hi Harriet! Our customer service team did address your concerns regarding these products via email. All products unless stated otherwise are officially licensed merchandise in the original unopened manufacturer's packaging. If you need any more clarification on this please do get back in touch with our customer service team at contact@maqio.com 😄

Posted 2 years ago

“The toy doesn’t move even though it’s connected to the phone. My son was very disappointed and I will be seeking a refund”

Posted 2 years ago

Hi Rachel sorry to hear! The product you purchased is a programmable robot and needs to be 'programmed'.

Posted 2 years ago

“Severely damaged box even when sent out to me for second time, would never recommend”

Posted 2 years ago

Hi Ruth, I'm very sorry that the packing on the item you ordered was damaged. After looking into this, it looks like there is an issue with the stock of this item. We have now refunded you the full cost of the action figure, please allow 3-5 working days for this to show with your payment method. I hope this experience has not put you off shopping with us in the future 😄

Posted 2 years ago

“I bought 9 hot wheels cars and I understand the description says picked at random however you also think there would be some common sense used when choosing so needless to say I was disappointed when I received 2 sets of duplicates and 3 lots of a car that is made for a go pro ( which I’m never going to own )”

Posted 2 years ago

Hi Sophie, I'm sorry you weren't happy with your random Hot Wheels but as they are picked at random, there is a chance of duplicates. Any items you are unhappy with you can return within 30 days of purchase for a refund, no questions asked. 🙂

Posted 2 years ago

“Toys never arrived plesee can I have a full refund”

Posted 2 years ago

Hi Lauryn, We dispatched your order 29/06/2021 with Yodel tracking number: JJD0002247520121647, which says it was delivered 01/07/2021. If this is not the case, please email our customer service team contact@maqio.com they will look into this and get this resolve for you as soon as possible 🙂

Posted 2 years ago

“Fast delivery. No I'm not changing my review so stop asking me. It wasn't resolved. None of the apps you provided work with this toy and I have lost £30 to a toy that is useless.”

Posted 2 years ago

Thank you for the review Stacey, but your rating does not reflect your comment 🙂

Posted 2 years ago

Hi Stacey, We have downloaded and checked both apps we sent you for IOS and Android, and they both function as they should. As we did not hear back after we confirmed this we assumed the issue was resolved. If you are still struggling, please email contact@maqio.com and our customer service team will assist you 🙂

Posted 2 years ago

“Not happy at all. Waited ages for my items only to get an email showing it’s been cancelled and refunded. This has happened twice now. Won’t be ordering again”

Posted 2 years ago

Hi Lina! Your order was dispatched with Amazon Shipping 30/04/2021 Tracking number: A10934364203. Your package was returned to us by Amazon Shipping. As we had had no contact from yourself we refunded the order to your original payment method. I'm sorry you did not receive your order. You have mentioned this has happened before but I can't see any record on our system of this. Please contact our customer service at contact@maqio.com and we will look into this for you 🙂

Posted 2 years ago

“Absolutely despicable service. I ordered a toy for my daughter. I waited a week with no shipping updates whatsoever. Contacted Maqio via email to then be told they had no shipping details for me and that they had lost my order!!!!! I received a refund but I have one very disappointed little girl thanks to Maqio and its incompetent service.”

Posted 3 years ago

Hi Samantha, Your order was dispatched with Hermes 19/04/2021 the day after you placed your order. Unfortunately, on rare occasions parcels can get lost with the courier and this seems to be what happened with your order. As soon as you notified us of your missing delivery we refunded the full amount paid. I'm sorry you were unhappy with the service but there some things that are out of our control, I'm afraid. 🙂

Posted 3 years ago

“It’s been over two weeks and I have NOT received my order that I ordered for my grandson for Easter, it was a Parasaurolophus dinosaur, he is really upset, not happy with your service”

Posted 3 years ago

Hi Sandra, Our customer service team raised a claim on your behalf that has been approved. We have emailed you on 31/03/2021 and 09/03/2021 asking if you would like a replacement or a refund. As we have had no response we have now issued you a refund 😊

Posted 3 years ago

“Trjec to cancel the order abd they refused to cancel,extremely rude customer service”

Posted 3 years ago

Hi Laura, Your order had already been dispatched, we did advise that if you refuse to accept the delivery the order would be returned to sender and refunded on return. You are still within your 30 days, so if you would like to return your order for a full refund we would be happy to do this for you 🙂

Posted 3 years ago

“Very good customer service and was always able to get a quick response 🙂”

Posted 3 years ago

Hi Staci! Thank for a great review but your rating doesn't reflect what you have said 😊

Posted 3 years ago

“I bought 20 hot wheels. (2 sets) all the card board on most of them was bent. One of the cars had multiple holes in the plastic. I emailed Maqio to see if they can replace the 1 car. And they told me that I need to send all of my items back. (Which then will cost myself money). Really not very happy with there reply. First time I used Maqio and I was very disappointed.”

Maqio Ltd. 1 star review on 29th January 2021

Maqio Ltd. 1 star review on 29th January 2021

Posted 3 years ago

Hi Daniel, As it was the packaging of the product that was damaged we did offer you a refund of 30% for the damaged packed items or to return the items for a refund or a replacement. As these were bought as a set, this is why we needed you to send the full set back. We are still happy to refund you the 30% if you wish

Posted 3 years ago

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Maqio Ltd. is rated 4.8 based on 1,683 reviews