Maqio Ltd. Reviews

Name: Maqio Ltd.
Address: Maqio Toys, Station Road, Milnrow, Rochdale
Rating: 4.80

4.8 Rating 1,682 Reviews

95 %

of reviewers recommend Maqio Ltd.

4.8

Based on 1,682 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Maqio Ltd. 5 star review on 25th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived on time and in good condition. The description on the website of one of the items was incorrect so I took the time to send a message informing them of the error on their website. I have just checked ( possibly a month later ) and the info is still incorrect. Not great tbh. Oh and when ordering hot wheels track and a loop the loop track I wouldn't really expect to get a helicopter as a random vehicle.”

Helpful Report

Posted 6 days ago

“I purchased 2 items a Disney frozen doll set and individual Anna frozen doll that had a light up skirt, the doll arrived and did not light up so I contacted customer service and explained this and wanted to return as it wasn’t working, only to be told to change the batteries first as they couldn’t accept it as faulty. As a present for a friends daughter I couldn’t open it and destroy the packaging so i refused to. They wouldn’t pay for the return so I had to pay myself. Absolutely disgusting service. When you purchase an item that has a function it should work for the consumer to show them what it does. The consumer should not have to replace batteries, which please note ‘where not demo ones’ on a new item purchased. Would never purchase from this company again.”

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Posted 1 month ago

“Hi sorry to say my little grandaughter was very disappointed with the sound quotes from Woody, we expected known quotes from the movie”

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Posted 3 months ago

Hi Elaine, sorry to hear you are disappointed with this toy. Hopefully you have a better experience with us on your next order 🥰

Posted 3 months ago

“Need to have a better returns procedure”

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Posted 4 months ago

Thanks for the feedback Nayla! 😊

Posted 4 months ago

“I accidentally ordered multiples of the same product, phoned them immediately to alter the order and they were very unhelpful saying that the order had already been shipped which was a lie as it was less than 5 minutes after ordering. This then meant that they shipped me all three items which I then had to wait for, repackage and pay to be delivered back. A complete waste of time and money and all down to the laziness of whoever was on the phone…”

Helpful Report

Posted 4 months ago

Thank you for your feedback Matthew! Please can you report your issue to contact@maqio.com 😊

Posted 4 months ago

“I purchased some hot wheels cards but the cards were all either bent or damaged which renders them undisplayable. When contacting customer care I was told nothing could be done because the cars were not damaged. When selling individual cars like this you must anticipate a majority collector customer base and pack carefully”

Helpful Report

Posted 7 months ago

Hi Richard, sorry to hear about your experience, please send an email to contact@maqio.com so we can look into this for you.

Posted 7 months ago

“I purchased a polly pocket candy shop which did not arrive so phoned the company and they said it was delivered they then said they Wes sending a replacement which did not arrive I’ve I got one very upset granddaughter”

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Posted 1 year ago

“Still awaiting delivery. Whilst there was some initial email response to resolve the issue it’s still not resolved and no response for several days to my last email..,, which is frustrating.”

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Posted 1 year ago

Hi Jane! I'm sorry you did not receive your order. Our customer service team did respond to your email regarding your order 14/09/22 asking if you would like your order to be resent or a refund provided. Once you have responded to customer service with the option you would like, we will happily resolve this issue for you. We look forward to your reply 😊

Posted 1 year ago

“Not happy, my grandson opened it on his birthday and it came with batteries included ! Which had eroded inside the when we removed the batteries there was fluid from the batteries ...had to be thrown away”

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Posted 1 year ago

Hi Stephanie! Sorry to hear your toy is faulty, please email contact@maqio.com regarding this and we will be happy to rectify this for you! 😁

Posted 1 year ago

“Very poor service never again”

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Posted 2 years ago

Hi Adeshina, I can see that your original order was lost in transit by the courier and we organised a replacement to be sent out to you once we were aware. If you had any other problems we are not aware of please do get back in touch with customer service 🙂

Posted 2 years ago

“Emailed your customer service twice regarding to the pink pony toy, no response what so ever”

Helpful Report

Posted 2 years ago

Hi Faye! I have checked our customer service inbox with the details of your order and cannot find any emails from you. Please email contact@maqio.com or use the contact form on our website and our customer service team will look into this as soon as possible for you 🙂

Posted 2 years ago

“Did not look authentic and i was gutted when I found it in a high street store for cheaper so will not be using this again”

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Posted 2 years ago

All our toys and games are officially licensed merchandise in the original unopened manufacturer's packaging. Sorry to hear you are unhappy with your purchase but we do accept returns up to 30 days after your order, so please feel free to return for a full refund 🙂

Posted 2 years ago

“Toys arrived next day, in one the batteries had leaked, I cleaned it, got some new batteries but toy still wouldn't work so got something else, hence the 2 stars, did arrive next day though.”

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Posted 2 years ago

Glad you got your toys next day Kate but your rating does not reflect your comment 🙂

Posted 2 years ago

“Customer service needs improvement.”

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Posted 3 years ago

Hi Amy, Very sorry your first order was lost with the courier, unfortunately this can happen on a rare occasion. We resent your order 15/12/2020 so you should receive it in the next few days.

Posted 3 years ago

Maqio Ltd. is rated 4.8 based on 1,682 reviews