Maqio Ltd. Reviews

Name: Maqio Ltd.
Address: Maqio Toys, Station Road, Milnrow, Rochdale
Rating: 4.81

4.8 Rating 1,659 Reviews

95 %

of reviewers recommend Maqio Ltd.

4.8

Based on 1,659 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Maqio Ltd. 5 star review on 28th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3rd March, still not received.”

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Posted 1 month ago

Hi James! Sorry to hear this! Please send an email to contact@maqio.com and our Customer Service team can look into this for you. From quickly looking at your order tracking, it seems you ordered on 25th Feb and the parcel was delivered 27th Feb @ 1:11pm. The Evri courier has left a photo of where it was delivered to. Your tracking number is H001EA0108103795

Posted 4 weeks ago

“The money game doesn't work porperly”

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Posted 2 months ago

“Broken already 2 days after my daughter birthday she is gutted it just stopped singing. Both the dolls I ordered both stopped singing”

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Posted 2 months ago

Hi Charlotte! Please drop an email to contact@maqio.com so we can resolve this issue for you 😄

Posted 2 months ago

“Delivered goods were not left undercover and as a result were ruined when it rained. Great start for Xmas”

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Posted 2 months ago

Hi Ebony, we are sorry for the state that your parcel was left in by our third-party courier. We hope you have a better experience with us on your next visit 😃

Posted 2 months ago

“Do not buy from this company … I bought a faulty watch for my son at Xmas and they won’t even answer your emails”

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Posted 3 months ago

Thank you for your feedback Victoria! Our customer service email address is contact@maqio.com, we will look out for your message. 😀 Further info: I can see that you received responses on both 12th & 15th December to your query, asking you to provide a video of the issue so we can look into this for you. We received no replies to these messages, apart from your emails to say nobody got back to you.

Posted 3 months ago

“Very complicated to deal with the costumer service if they make a mistake. Also the currier wich they use - Evri - they failed to deliver my order. The costumer service refused the refund, I had to do it via Ebay. I had to call 3 times the Costumer Service and sent 5 emails.”

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Posted 4 months ago

Sorry to hear about your experience Magnolia! We hope that we can offer a better service for you next time 🙂

Posted 4 months ago

“My ordered item didn’t arrive. I emailed them to find out where it had got to. To be told it had been delivered, so I asked for a picture of where it was delivered too and got nothing back. To then be told because I had missed my house number off the delivery I was not getting refund back, not at any time did anyone try to contact me about the missing house number so now I’m out of pocket for no delivered item. Will not be using you again and NOT a happy customer”

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Posted 5 months ago

Hi Lee, sorry to hear this! Please can you email contact@maqio.com so we can resolve this for you.

Posted 5 months ago

“The first package arrived damaged with no outer packaging and an address sticker on the box which couldn't be removed without damaging box further! Reordered hoping it was a one off but same thing again box even more damaged didn't even accept delivery had to use the original one in the end not ideal as it was a gift!! Not happy at all!”

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Posted 5 months ago

“Total rubbish. Shouldn’t have kept it but was not allowed to return it. Very rude customer service agents. Don’t buy from this website would be my recommendedation”

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Posted 7 months ago

Hi Chris! Sorry to hear about your experience. Please send an email to contact@maqio.com, so we can resolve this for you.

Posted 7 months ago

“My items are showing as delivered but have never received”

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Posted 8 months ago

“Horrendous. Item arrived broken, still trying to contact for a replacement or refund a month later.”

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Posted 8 months ago

“The item that was "brand new" had clearly been opened and didn't work, I put new batteries in and still no joy”

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Posted 9 months ago

Hi, we are sorry to hear about your experience. Please send us an email contact@maqio.com so we can sort this for you.

Posted 9 months ago

“Items never arrived, very disappointed, took a risk with a company I wasn't familiar with and unfortunately it didn't pay off. I will however make note of the customer service, this was excellent. My refund was processed quickly, maybe I just had a bit of bad luck.”

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Posted 9 months ago

Hi Theresa, we are very sorry that you did not receive your items. Please give us another chance in the near future, you will then love us after that!

Posted 9 months ago

“I've put very pour as was sent in a pore box and my boycie box was damage I contacted them took so long to reply so I chuck the box then got a reply saying send back with the box so was not happy”

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Posted 10 months ago

Sorry to hear you had a bad experience Kevin! Please get in touch contact@maqio.com so we can fix this for you 😁

Posted 10 months ago

“Majority of the toys arrived and didn’t work and had been used? Battery wrapped pulled and dead batteries.”

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Posted 10 months ago

Sorry to hear you had a bad experience Amy! Please get in touch contact@maqio.com so we can fix this for you 😁

Posted 10 months ago

“Customer service leaves much to be desired. Not very helpful at all. If you are a collector and expect goods to arrive in perfect packaging, think again. If you tale it up with the company, you are met with blunt responses.”

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Posted 1 year ago

Hi Ishmail! Sorry to hear this, please email contact@maqio.com and we can resolve this for you.

Posted 1 year ago

“Poor service never received my goods after being told they were delivered several times and also being told delivered to a neighbour that’s nowhere near me to find that household was in holiday if I could give a minus score I would . Disgraceful service”

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Posted 1 year ago

Hi Ruth, we are sorry to hear this! Can you please send an email to contact@maqio.com and we can look into this for you.

Posted 1 year ago

“This product arrived broken. We were advised to change the batteries. Did that and it still didn't work. The seller wanted me to 'film' the item NOT working - what a joke. Will never buy from them again.”

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Posted 1 year ago

“Never recieved order”

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Posted 1 year ago

Hi Catherine, I'm sorry you have not received your order. Please email contact@maqio.com and our customer service team will look into this for you as soon as possible. 😊

Posted 1 year ago

“I ordered a toy from maqio for my sons birthday after a previous order from amazon was cancelled, leaving me almost no time to order another one. The site said that it would deliver it on the next day and I ordered it based on this. The next day I had a message from amazon saying that it hadn't been posted so it wouldn't arrive in time. There was no contact from the seller and I couldn't get reimbursed for the shipping I paid. Not even an apology for not posting it in time As a result, my son didn't get the toy for his birthday so it will be a cold day in hell before I use this seller again.”

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Posted 1 year ago

Hi Emile! I'm very sorry your order was not dispatched on time and we are looking into why this happened. We have now refunded the express shipping fee for your order and this should appear on your original payment method within 3 working days. We apologise again for the experience you have had and will work on making sure it will not happen again in the future.

Posted 1 year ago

Maqio Ltd. is rated 4.8 based on 1,659 reviews