“I really like your product and I'm happy to subscribe; however, I find it quite frustrating that I can't change my subscription order each month to have different flavours or choose a different bundle. Currently, I have to pause each subscription and then start a new one if I want something different. An option to edit my subscription before it's delivered would be great.”
Hi Angela, thanks so much for your feedback and that is 100% something we're working on fixing right now! It should be live by the end of the month. All the best, LS x
Hi Hayley, that's so disappointing to hear! What flavour did you try? And did you add 200ml juice? Would love to hear more so that we can fix this for you as 99% of our customers find our smoothies super flavourful and zingy! Please email me directly at jules@love-struck.com and we can fix this. Thank you!
Hi Coral, we're so sorry to hear about this - have you been in touch with our customer service team (hello@love-struck.com) who can send you the missing flavours free of charge? Best wishes, Jules
“The smoothies are tasty for sure. However a little disappointed that my order has been wrong. I’ve messaged but not heard back. I was also a little surprised that they were a little defrosted when they arrived. Not sure if this is normal as it was my first order. All the dry ice had disappeared. I will order again because they are super easy to make and yummy. Hope next time I’ll get the right order.”
Hi Verity, thanks so much for taking the time to review - we'll make sure we get in touch right away to rectify your order. You can rest assured that it's totally normal for the dry ice to disappear during transit, and we'll add an extra pack to orders to make sure that as the weather heats up our products stay nice and frozen. Best wishes, LS x
“Unfortunately it wasn’t the best experience. I received my order last week with 11 items missing and 5 incorrect items. The response to resolve was quickly dealt with however it has taken over a week to get the correct order out to me.”
We're so sorry about this disappointing experience and we've got your replacement box ready to go today - we totally understand the frustration. Thanks again for your patience, Best wishes, Love Struck
Hi Eva, thank you for your review - and we're sorry to hear that you thought the portion was small! It's a 140g sachet, blended with 200ml juice, and should make a 12oz smoothie, which is a standard UK size.
