Hi Hayley, I'm so sorry to hear this - what flavour were you blending? We almost never have this issue, but one possibility is that your sachets could have defrosted a little, then were re-frozen into big lumps. What blender are you using? One quick fix is to leave the sachet out for 5mins or so before blending, you should then find it much easier. Please let us know if this helps! Best wishes, LS x
“I love the concept but having received & tried the gym bunny items. I have had some sort of allergic reaction & my eyes & face have been swollen & puffy. I am wondering whether there is some sort of preservative or sulphate in the products which isn’t mentioned in the ingredients? As I have identical symptoms after ingesting anything containing sulphates?”
Hi Nancy, we're so sorry to hear this, it sounds awful for you! Please could you email us directly at jules@love-struck.com and we'll investigate this fully for you. LS x
Hi Karen,
I'm so sorry to hear about this - we'll contact you asap to find out why DPD didn't deliver (even though we see that you requested delivery to a safe place). Best wishes, Jules
Hi Louanna,
I'm so sorry to hear that you thought our products were bottled - so that we don't mislead anyone else can I ask how you found out about us? Was it a particular ad that made you think this? Thanks in advance!
“Still waiting weeks after for my order to arrive. I sent email asking where my order was, I just received an email back asking what was my order? Could I confirm? Pfft. The Smoothies are good, despatch is awful.”
Hi Dave, we're so sorry to hear this! We pride ourselves on delivering the best customer service so we're really sorry that we haven't delivered on your order. I'll send you an email now and we'll get this resolved for you asap.
