“Disappointed - one packet arrived open and I haven’t heard from the company since contacting them. We tried the oat of the world smoothie and honestly felt the flavour was lacking. Disappointing as feel there could be a real place for this type of product but there need to be big improvements in quality control, taste and branding to succeed. Sorry for the honesty!”
Hi there, we are so sorry to hear about this - we ALWAYS go above and beyond to ensure our customers are happy. Please could you forward your email directly to jules@love-struck.com and we'll organise a replacement box for you. Thank you!
oh that's such a shame - we're assuming you're talking about the soups? It's definitely important to only add the recommended 200ml max. Thanks for letting us know your feedback anyway.
Hi Maqsood, I'm so sorry to see your deliveries were melted - did you get in touch with our team to request replacements? We will always find a way to make sure you're happy with your order! Best wishes LS
“Sadly my first experience of love struck was disappointing. Goods arrived with only one bag of dry ice which had defrosted resulting in defrosted product. My replacement order is due tomorrow so I’m hopeful.”
Hi Lynn, We're so disappointed for you too! We're always striving to give our customers the best experience so when we are let down by our 3rd party fulfilment partners, it's super frustrating. Do get in touch directly if there's anything else we can do to help.
Hi Laura, We're so sorry to hear this! Can you please get in touch with our customer service team hello@love-struck.com and we'll get a replacement out for you ASAP. Thank you.
“Smoothies are nice but packaging is way too much I literally filled my recycling bin with the cardboard from 1 delivery! I'm glad it was recyclable but it was just too much I won't be able to order again.”
Hi Rachel, I'm so sorry to hear that you found there was too much packaging. We have to make sure that there's enough insulation to keep our smoothies frozen, but we're definitely looking at streamlining the boxes! Thanks for taking the time to let us know your thoughts, Best wishes, LS x
Thank you for getting in touch and I'm so sorry to hear that you were disappointed with your smoothies. Each sachet is 160g of pure fruit & veg, which creates a 12oz smoothie. We aim to reduce food waste and give you the best possible value, whilst also providing free delivery. Thanks again for trying us, Best wishes,
