Koch & Köchin Reviews

Name: Koch & Köchin
Address: 56a Gladesmore Road, London, London Borough of Haringey
Rating: 4.58

4.6 Rating 1,909 Reviews

89 %

of reviewers recommend Koch & Köchin

4.6

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

support@kochkochin.com

Write Your review

Tell us how Koch & Köchin made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Koch & Köchin 5 star review on 19th October 2025

Monica Corcoles Fernandez

Pamela Bird

Tara Crean

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a knife !”

Helpful Report

Posted 1 year ago

“Ordered myself a Victorinox Midnight Manager to replace one that I've had about 20 years and is starting to fall apart. Item arrived promptly but was very disappointed to find that I could not get the light function to operate. Told Koch&Kochin who sent me instructions on how to operate it (which I already knew because I had an older version of the same) then sent me a label to return it. So I have returned it and am still waiting for an update......”

Helpful Report

Posted 1 year ago

“Great service, great product.”

Helpful Report

Posted 1 year ago

“Great service. Fast delivery”

Helpful Report

Posted 1 year ago

“On the advice of my daughter, I made this purchase. It is exactly as described and good size too. I’ve used them and surely the heat being evenly distributed it cooked well without sticking to the pan. I’m now looking for a casserole size. Thank you”

Helpful Report

Posted 1 year ago

“Absolutely amazing customer service. My first casserole was damaged. I phoned customer service, a delightful man delt with my query and I was sent another casserole promptly. I cannot fault the company.”

Helpful Report

Posted 1 year ago

“Excellent service thank you”

Helpful Report

Posted 1 year ago

“Very pleased with the item. Quick delivery. No problems.”

Helpful Report

Posted 1 year ago

“Very pleased with this Dutch Oven, which I use for my breadmaking. It is very well finished - enamel on the outside and non-enamelled internally, as expected.”

Helpful Report

Posted 1 year ago

“I am very satisfied with my pans.”

Helpful Report

Posted 1 year ago

“Pans arrived on time as described 👍”

Helpful Report

Posted 1 year ago

“Efficient service.”

Helpful Report

Posted 1 year ago

“Beautiful pans and great quality. Works well on my induction hob. Look very expensive.”

Helpful Report

Posted 1 year ago

“Excellent product Super fast delivery Excellent pricing”

Helpful Report

Posted 1 year ago

“Great product, good price”

Helpful Report

Posted 1 year ago

“Well made knife bag, plenty of pockets of various sizes. Does the job!”

Helpful Report

Posted 1 year ago

“Very good quality I enjoy using the pans deffo recommend to anyone buying. It came quick and is great for everyday use easy to clean too.”

Helpful Report

Posted 1 year ago

“Items never arrived till I emailed with abusive language before they sent items took nearly for weeks terrible company”

Helpful Report

Posted 1 year ago

“There was an error with shipping that I had to bring up but the customer service was excellent and it was resolved immediately”

Helpful Report

Posted 1 year ago

“All was as said on purchase.”

Helpful Report

Posted 1 year ago

Koch & Köchin is rated 4.6 based on 1,909 reviews