Koch & Köchin Reviews

Name: Koch & Köchin
Address: 56a Gladesmore Road, London, London Borough of Haringey
Rating: 4.60

4.6 Rating 1,647 Reviews

90 %

of reviewers recommend Koch & Köchin

4.6

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Koch & Köchin 5 star review on 26th October 2024

Anonymous

Anonymous // 01/01/2019

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“Never used this company before but really wanted a Swiss army knife quickly. Took a chance and could not believe the service. They kept me informed from the very start by email confirmation then delivery update and delivered. The product was as described well and individually boxed. Great service and product plus good price”

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Posted 3 years ago

“Thanks it’s lovely only thing I was disappointed at was the box it came in a big hole in it as it’s a Christmas present.”

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Posted 5 days ago

“Excellent product and service.”

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Posted 5 days ago

“Great products at great prices and superb service. Many thanks.”

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Posted 5 days ago

“Sorry but not happy with the quality. They are quite flimsy for the price, one of the handles is loose already and one pan I had to force the lid on .”

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Posted 6 days ago

“looks good and works well”

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Posted 6 days ago

“Bought as a Xmas present. Asked for by the way. Looks good quality and I liked the look of the saucepan set.”

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Posted 6 days ago

“Quick delivery and penknife is excellent”

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Posted 6 days ago

“Nice bit of kit. Just what I needed. Quick easy service.”

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Posted 6 days ago

“Excellent all round thank you.”

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Posted 6 days ago

“The communication was great. My set of cookware was delivered in a very timely manner. I will definitely be revisiting Koch and Kochin for more purchases”

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Posted 6 days ago

“Terrific service thanks 👍🏻👍🏻”

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Posted 6 days ago

“Sorry I've sent you an email I have not received this order yet and I am unable to track it...”

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Posted 6 days ago

“Very good set of knives for a reasonable price. Prompt delivery and easy ordering online.”

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Posted 6 days ago

“I have not opened it yet as it's a present . My daughter asked for a kitchen knife set for Christmas , I hope she won't be disappointed . ( it's not her only present )”

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Posted 6 days ago

“I am extremely disappointed with the customer service at Koch & Köchin. I noticed immediately after placing my order that the delivery address was incorrect, so I contacted customer service right away to correct it. Their response? They claimed the order had already been sent out—five days later! To make matters worse, they offered no meaningful solutions, leaving me unable to update the address. As a result, I had to waste an entire day trying to fix a mistake that could have been easily avoided if they had acted promptly. This level of customer service is completely unacceptable. It feels like they don’t care about their customers or the hassle their inefficiency causes. I won’t be ordering from them again.”

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Posted 6 days ago

“The best knife set oil ever had”

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Posted 6 days ago

“Professional company, great product - quality and style and a joy to cook with - thank you!”

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Posted 6 days ago

“I ordered a set of pots and pans and a set of knives. I have read some reviews from a while back which wasn't great but I took my chance and thank God I did. It arrived fairly quick and the quality of the pots and pans are great. I did have a small issue and started panicking as I thought my package was lost and there was no number to get through to them but they did respond to my email quite quick the following day. So yes thank you for the amazing product and service but just for future reference it will be ideal to have a customer service number. Thank you”

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Posted 6 days ago

“It broke ………..”

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Posted 6 days ago

“Regarding the package,it came in a normal postage bag. I expected more safety regarding the postage. The blade was in a plastic cover. Anyway,regarding the knife, is truly sharp and does the a great job. Very happy,”

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Posted 6 days ago

Koch & Köchin is rated 4.6 based on 1,647 reviews